Smart Ikeokwu Agbakwuru

B-*** Applewood Crescent, Nanaimo,BC V9R 0A6

adzagh@r.postjobfree.com . Cell: 778-***-****

Banking & Finance Professional

Astute, versatile and result driven Banking and Finance Executive with over 15years of experience in the banking and finance sector. A self-motivated team player with expert communication and interpersonal skills. An operations manager with unparalleled knowledge of customer service and human resource management; supervising over 50 staff in the downline and with an objective of becoming a top-notch, world class, result-oriented professional.

CORE COMPETENCIES

Banking & Finance Operation

Financial Advisory & Control

Strategic thinking & planning

Customer Relationship management

Astute leadership

Banking Policies & Regulations

Outstanding Analytical Ability

Highly innovative

Problem solving and decision making skills

Complex data analysis

Risk management

EXPERIENCES AND ACHIEVEMENTS

ZENITH BANK PLC March 2008-August 2023

Banking Operations Operations Manager

Logistics & supply chain management

Branch asset management

Supervision of over 50 staff in the operations group

Manage Branch operations

Ensure compliance with the bank’s policies and procedures

Ensure excellent customer service delivery

Monitor Administrative activities in the branch

Effective cost management

Review and prepare reports for interfacing departments

FUNDS TRANSFER MANAGER

Process clearing cheques

Treat E-payment transactions

Process import duty

Handle bank payments

Issuance of managers cheques

Handle reconciliation

Handle operations strategy and support

E-product onboarding of customers

Treasury management

CASH MANAGEMENT OFFICER

Supervision of Tellers and cash processors

Vault management

Cash movement (Intra and Inter Bank)

Reconcile General ledgers’ cash holding at end of each day

ATM management and reconciliation

Ensure excellent customer service

Asset and risk management

Daily review and call over of posted transactions

Respond to enquiry from customers and branches.

RELATIONSHIP SERVICE MANAGER

Selling and cross selling of the bank’s products

Creation of quality risk assets

Loan performance review and monitoring

Relationship management

Business sustainability and credit risk management

Initiating and maintaining customer relationship Basic financial advisory services.

TREASURY OFFICER

Monitor bank’s daily portfolio and interest rates

Place customers’ funds and investment as appropriate

Rollover/liquidate customers mature investment

UNITED BANK FOR AFRICA PLC March 2007-March 2008

MARKETING

Profit Centre Manager (PCM)

On board new relationships

Book temporary overdrafts

Supervise sales agents of the branch

Prepare branch monthly profit and loss account

Review and prepare reports for Area Manger and other Head office departments

Handle periodic in-branch training of Sales agents

EDUCATION & PROFESSIONAL AFFILIATIONS

CIBN - Associate - Chartered Institute of Bankers of Nigeria (in view)

Vancouver Island University, Nanaimo BC -MBA (in View) 2025

Federal University of Technology, Owerri

Bachelor of Engineering second class upper division (Polymer & Textile Engineering) 2004

Member, Society of Plastics Engineers USA – 2000

References : Upon Request.

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