John Hagan

adzag7@r.postjobfree.com • 281-***-****

http://www.linkedin.com/in/john-hagan-340804264

Montgomery, TX 77356

Sales Management

Results-driven leader with extensive experience achieving corporate sales and business goals across the IT industry.

Proven success creating and executing effective sales strategies to deliver revenue growth through excellent customer engagement and technical expertise. Track record of providing technical expertise and advanced, reliable solutions to numerous customers. Proven success identifying new business opportunities, negotiating contracts, and ensuring optimal customer satisfaction. Solid history of stewarding accounts to ensure loyalty, satisfaction, and increased year-over-year spend. Expert at managing long-lasting partnerships and developing relationships with key stakeholders, customers, and employees to achieve sales targets.

Areas of Expertise

Solutions Architecture

Channel Management

Market Research & Analysis

Contract Negotiation

Team Leadership & Training

Operational Excellence

Superior Customer Service

Product Development

Budgeting & Forecasting

Creative Problem-Solving

Excellent Communication

Service Level Agreements

Accomplishments

Achieved 100% of quota 19 of 22 years averaging 131% to 153% across last seven years as an individual contributor.

Career Experience

AT&T Mar 2005 – Dec 2022

Lead Solutions Architect 4, Aug 2022 – Dec 2022

Offered valuable advice on selection of a variety of emerging technology products. Developed roadmap for migration of legacy voice solutions for a large State of Texas agency. Provided and on boarded video conferencing solution to the Texas DIR Telecom contract for a large State of Texas agency.

Added 50+ platforms to the State of Texas contract i.e. MS Teams Access Options, Managed Session Border Controllers, Hosted UC Platforms, Avaya, Zoom, Hosted UC Platforms FedRAMP Cisco, Hosted Contact Centers 5Nine, Nice InContact, Genesys, CSG, Video Conferencing Platforms, Zoom, Cisco, VNF.

Expected revenue to exceed 30M annually.

Application Sales Executive 4, Jan 2016 – July 2022

Developed roadmap for migration of legacy voice solutions for a large State of Texas agency. Provided and on boarded video conferencing solution to the Texas DIR Telecom contract for a large State of Texas agency.

Added 50+ cloud platforms to the State of Texas contract i.e., MS Teams Access Options, Managed

Session Border Controllers, Hosted UC Platforms, Avaya, Zoom, Hosted UC Platforms FedRAMP

Cisco, Hosted Contact Centers Five9, Nice InContact, Genesys, CSG, Video Conferencing Platforms,

Zoom, Cisco, VNF.

Launched various Cloud-based contact centers for customers in less than a week during COVID-19.

Created multiple voice solutions during pandemic and emergency situations.

Deployed solutions to transition customers from legacy 911 to E911 in compliance with recently enacted federal laws.

Implemented multiple 311 instances with integrations into premise or Cloud-based PBX, contact centers and CRMs.

Designed and implemented Cloud contact center for State of California state agency.

Led migration efforts for various customers from decommissioned Cloud-based UC platforms.

Implemented innovative solutions for migration from special use application i.e. elevator phones.

Application Sales Manager, May 2015 – Jan 2016

Supervised a team of individual contributors in the public sector to use specialized equipment. Managed county, state, and local government accounts across Louisiana and Texas. Aided in billing disputes, set margins for offered solutions, and collected customer feedback. Set reasonable sales strategies and provided overall guidance to the sales team of an assigned territory. Monitored staff performance, trained sales team, and coached members to meet goals or exceed compliance targets. Developed and sustained long-term relationships with customers.

Built an impressive record of advancement by adding numerous technology solutions to Texas DIR contracts.

Developed multiple solutions for migration of legacy voice solutions from SCADA for multiple customers.

Implemented hosted UC solution for entire state government.

Manager, Technical Sales, Mar 2005 – May 2015

Advised legal and state account teams on cooperative contracts to buy from various clients. Supervised and scheduled high-performing operational staff of 11 employees. Set technical sales strategies, reasonable targets, and solutions. Provided updates to senior management and product teams. Traveled to potential and existing customers within an assigned sales area to present company offerings and build brand awareness. Utilized outbound telephone calls, email communications, and face-to-face meetings with customers to close sales.

Implemented a sales management process to assist sales team in identifying and prioritizing key customers and prospects.

Developed and operated a product platform from conception to completion.

Replaced obsolete solutions in the Texas DIR Telecom contract with the aforementioned platform.

Additional Experience

Integrated Solutions Executive, Southwestern Bell Telephone, Houston

Director of Network Operations/Principal Consultant, Continental Airlines, Xerox Connect, Houston

Principal Consultant, Parsons Engineering, RHI Consulting, Houston

Technical Support Manager, TTG Inc., Houston

WorkStation Analyst, Lyondell Petrochemical, Houston

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