Customer Service Call Center
Resume:
Banisha Eiken
Kansas City, MO *****
adzaew@r.postjobfree.com
Currently ive been doing uber eats, insta cart thing in that sort while in look of a new job or career path Authorized to work in the US for any employer
Work Experience
Safety Representative
Full Potential Solutions - Kansas City, MO
June 2022 to April 2023
My role at Full Potential was to take incoming safety calls for Uber. We would speak to the rider, driver, or eaters in regards to them feelings in fare during a trip or an order. I would then have to document there report and submit it up to the investigations team so that we are about to investigate the situation. Call Center Representative
Centrinex - Kansas City, MO
August 2020 to April 2022
My position at the call center started off as a representative my job was to learn the portfolios and learn how to take the different calls that came from different clients so it wasn't just one company we had to learn 3 months in i was giving a team lead position at that point i just took calls and trained all new hires on how to take them along with listening to there calls and give them feedback later on i became an associate supervisor I was to make sure everyone is on task and everyone is taking the calls correctly and providing the best customer service possible. Also that i provide the best assistance to my team and train them so they are comfortable taking incoming or outbound calls. Along with scoring there calls weekly, along with being a loan specialist to approve and Deny loans also with the ability to do bank verification of there proof of income .
Sales Representative
Subscription ink - Kansas City, MO
December 2019 to March 2020
My position with subscription ink was a sales representative we had inbound and outbound calls all day usually elderly or seniors call in regarding to our device it was called a life 360 similar to a life a alert and we just had to persuade them to purchase the device Education
High school diploma in Art
Penn Foster - Remote
August 2016 to April 2020
High school diploma
Skills
• Phone Etiquette (2 years)
• Customer Service (2 years)
• Telemarketing (2 years)
• Typing (5 years)
• Outbound Sales
• Cold Calling (1 year)
• Upselling
• Problem-solving (1 year)
• Flexibility (3 years)
• Team Work (2 years)
• Reliability (6 years)
• Inside Sales
• Account Management (Less than 1 year)
• Salesforce
• Customer support
• Communication Skills
• Direct Sales
• Merchandising
• Customer Relationship Management
Assessments
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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