Abdenbi BOUKHARFANE

(** / ** / ****)

Stout Appartement Road 1722 / 2427

Alfateh Juffair, Almanama Kingdom of Bahrain

Tel : +973-****-****

adzaep@r.postjobfree.com / adzaep@r.postjobfree.com

Driving licence B

A multilingual Speaker and ambitious manager

EXPERIENCE AND TRAINING:

Currently : Branch/operation manager within GLOBALEXCHANGE Bahrain international airport.

2021/2023 : On-site manager within GLOBALEXCHANGE Morocco Nador Airport.

2017/2020 : Supervisor / team manager within GLOBALEXCHANGE Morocco Casablanca.

2016/ 2017 : Content moderating manager/tutor within ARVATO group Casablanca

2014/2016 : Sales manager & safety tutor, sea farer, vessel crew: MSC cruise ships.

2013/2014 : Sales manager with the company AUBRILLANT jewelry Morocco Mall. 2011/2013 : Luxury Sales executive at the Galleries Lafayette in Morocco Mall

Welcoming passengers, cash desk and tax-Free management

2010-2011 :

Fraud control manager within the CCA International call center Tangiers / Casablanca.

claims management and customer treatment record and relation B to C.

TRAINING AND QUALIFICATIONS:

06/2014 : STCW : safety training crowd an crisis management and watch keeping EOS LONDON

10/2010 :

"Sales Force" Moroccan Foundation (EFE-Morocco), member of the international network "Education for Employment Foundation» Casablanca:

Sales Efficiency

Personal Development

Professional Development

2010 :

Professional BA degree, media, and interactive communication ' Mohammed first University Oujda

2009 :

BA degree in English linguistics. Mohammed first Université Oujda

2004 :

Bachelor- letters and languages (English Performance) Abdelmoumen school Oujda

SKILLS AND COMPETENCIES :

Data processing :

Basic computer skills: Microsoft Office, Microsoft Publisher, Internet.

Mastery of the operating systems Windows XP, Vista & Windows 7.

Certificate in Computer, Word Processing Microsoft Word / Excel / Power Point

Professional :

Flexibility, Responsibility, Leadership.

Organizational :

Skills implementation of cultural projects exposure. Organizing group outings and trips.

Artistic :

Handling IT issues, mixing and editing sound system

Sense of aesthetics and care: degree in hairdressing methods men and women.

Preparation, organization, and performance art of artistic karate.

Various activities :

Founding member of the association "ASSADAKA" for sport and culture Oujda Morocco

Member joining and support to the association Oujda Ain Ghazal 2000. Morocco

Ex-manager funds of the tourist complex "AQUAPLAY" in Oujda Oujda Morocco

Languages :

Arabic: speaking, reading, writing. " Bilingual "

English: speaking, reading, writing. " Bilingual "

French: reading, speaking, writing. "Bilingual"

Italian: reading, speaking well managed weak writing

Spanish: reading, speaking manage a professional intermediate discussion weak at writing

Russian: reading, speaking beginner, writing basic

Interests :

Reading, Theater, Football and Karate: Champion in several tournament

Career/job details and highlights.

Branch manager / On-site manager

Hire new staff, coach, and follow up existing employees

Coordinate and respond to Anti Money Laundering department

Prepare and perform professional trainings, train, and maintain linear progress in the field targeted

Reports to general manager: results, center status, abnormal events, productions needs and progress

Control, lead and support subordinated team / shift

Manage planning, staff conflicts / needs / claims and Guests needs.

Keep tracks on the funds and balance of the company, counts, check and handle discrepancies

Cash desk management, Solve and intervene while needed in IT problems

Reports, insert incident and co-operate with It local and central based IT services

Multi tasks ready to help keeping main and major tasks in progress.

Web content moderator:

Teach and work on needed/luck of performance prepare and perform trainings, check content shared on face book / Instagram / snap chat and take right decisions depending on each website standard and of course following the international laws and amendments.

Sales manager Sea farer, vessel crew: MSC cruise ships.

Manage sales tracking tools and report on important information to deputy / Hotel manager

Keep record of sales trends

Liaise with account managers to develop specific sales strategies

Stay up-to-date with new product and feature launches and ensure sales team is on board

Receive cargo / verify and confirm product quality and quantity received

Suggest sales process improvements

Attend, assist, and manage passengers in safety drills

Manage a master station in case of emergency

Perform and execute safety crew drills, safety cargo loading.

Sales manager with the company AUBRILLANT jewelry Morocco Mall

Achieve growth and hit sales targets by successfully managing the sales team ’18 co-operator’

Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence

Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

Present sales, revenue and expenses reports and realistic forecasts to the management team

Identify emerging markets and market shifts while being fully aware of new products and competition status

Represent the brand SAINT HONORE for fine watches and jewelry in Moroccan market.

Luxury Sales executive at the Galleries Lafayette in Morocco Mall

Ensure high levels of customer satisfaction through excellent sales service

Assess customers’ needs, support, aid and information on product features

Welcome customers to the store and answer their queries

Follow and achieve department’s sales goals on a monthly, quarterly, and yearly basis

Maintain in-stock and presentable condition assigned areas

Actively seek out customers in store

Remain knowledgeable on products offered and discuss available options

Process POS (point of sale) purchases

Cross sell products

Team up with co-workers to ensure proper customer service

Build productive trust relationships with customers

Comply with inventory control procedures

Cash desk management (Micros system)

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