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Customer Service Strategic Business

Location:
Hollywood, FL
Salary:
30,000-40,000
Posted:
August 28, 2023

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Resume:

Carissa Jennings

Hollywood, FL *****786-***-**** • adzaek@r.postjobfree.com

Professional Summary

Authorized to work in the US for any employer Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.

Skills

Certifications and Licensed

Sales and Marketing

Market Understanding

Serving and Bussing

Hospitality Service Expertise

Monitoring Alcohol Consumption

Age Identification and Compliance

Maintaining a Clean Bar

Engaging Customers

Health Code Compliance

Hospitality and Accommodation

Sales Expertise

Customer Service

Work History

Business Owner, 02/2016 to 05/2017

Harmony salon, spa & wellness center Inc

CEO, 02/2021 to Current

Honeyconjured – Hollywood, FL

Established foundational processes for business operations. Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Built productive relationships with industry partners and competitors to support strategic business objectives.

Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.

Shaped solutions and approaches by leveraging trends in customer marketplaces and industries. Oversaw divisional marketing, advertising and new product development. Developed innovative sales and marketing strategies to facilitate business expansion. Formulated and executed strategic initiatives to improve product offerings. Initiated strategy to drive company growth and increase market share and profitability. Established and maintained strong relationships with customers, vendors and strategic partners. Bartender, 03/2023 to 08/2023

Hospitality Service Catering Company – Fort Lauderdale, FL Served high customer volumes during special events, nights, and weekends. Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Kept bar presentable and well-stocked to meet customer needs. Followed alcohol awareness procedures for preventing excessive guest intoxication. Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Adhered to state laws regarding alcoholic beverage services and customer regulations. Upsold menu items to customers, driving up per sale revenues and maximizing profits. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Followed strict recipes and drink measurements to minimize product used. Explained daily specials and beverage promotions to exceed daily sales goals. Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas. Verified drinking age requirements of customers by carefully reviewing photo identification. Maintained impeccably clean, attractive and well-stocked bar area. Kept bar stocked with liquors, juices and garnishes for drinks. Education

For successful completion of 4 hours training course in HIV/Aids 101 Certificate of completion Paragon CET

Who has successfully completed the Educational requirements for this program,a Diploma in full Certificate : Bartending, 02/2023

ABC Bartending School - Fort Lauderdale, FL

License Full Specialist : Nail Technician/Esthetician, 04/2015 Hollywood Institute of Beauty Careers - Hollywood, FL Associate Degree : Medical Insurance Billing And Coding, 09/2008 Everest Institute - Miami,fl



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