EDUCATION:

University of Houston-Downtown

Date of graduation, May 2008

Bachelors of Science Degree in Interdisciplinary Studies Houston, TX

SKILLS:

Active Directory, Endpoint manager/Intune company portal, FortiGate VPN, Duo Mobile, ConnectWise, Microsoft Teams, Microsoft OneDrive, Zoom, Blue Jeans, Screen Connect, LogMeIn, ADSI edit, Remedy, SAP, Service Now, Blackberry, Microsoft Office (Word, Outlook, PowerPoint, Excel and Access), Microsoft Project, Microsoft Visio, Internet Explorer, WorkShare, WordPerfect, Interwoven, WorkSite, Adobe Acrobat, Nuance PDF Enterprise, FileMaker Pro, Best Authority, Legal MacPac, ZENWorks Control Center, Microsoft Service Packs, Microsoft Client, Citrix, virtual private network (VPN), McAfee VirusScan, USMT, Microsoft Exchange, Lotus Notes, LANDesk, NetMeeting, Skype for Business, PC Anywhere, ProComm Plus for DOS; TCP/IP, MS FrontPage98, Adobe Photoshop, HTML coding, Netscape Communicator, PXE, and Ghost disk imaging. Light typing (35-40 wpm) and filing skills. Work well with customers and co-workers alike, excellent at critical thinking, appreciated for honesty, dependability and enthusiasm.

Operating Systems:

Macintosh, MS DOS 622, MS Windows 3.x/ 95/ 98/ NT/2000/7/8/10/11/XP Server/Workstation, Novell NetWare 3.12-4.11, UNIX (Sun Solaris, ADC, Digital)

PROFESSIONAL EXPERIENCE:

Blazek & Vetterling, Houston, Texas

IT Administrator

09/2017 – 03/2023

Daily use with ConnectWise ticketing software to resolve all computer issues.

Use Exchange Admin portal to grant access and Window PowerShell to perform add and remove permission commands.

Admin for third party audit software including PPC Smart Practice Aids, CCH Engagement, CCH Axcess, Lacerte, and Checkpoint tools.

Trouble shoot DUO mobile two factor and VPN issues.

Use LogMeIn and Screenconnect to remote to computers/servers to resolve issues.

Monitor Quarantine Microsoft site for approved email caught in quarantine.

Setup new computer builds with Intune and Company portal.

Onboard training for all new hires and delivery of all equipment needed for audit.

Provide Level 2 support for Audit and Tax department specific hardware and software.

Perform software installations and upgrades, where necessary.

Administer 3CX VOIP phone system and support phone issues.

Setup Team meetings and video conference rooms with Owl Camera systems.

Recommend new software for Audit and Tax department for cloud enable systems.

Enable OneDrive for cloud backup.

Asset tracking for all software including Microsoft O365 and Adobe Acrobat DC subscriptions.

Morgan Lewis & Bockius LLP, Houston, Texas

Technology Support Analyst

02/ 2008 -02/2017

Provide Level 2 support for Practice Group specific hardware and software.

Perform software installations and upgrades, where necessary

Monthly network maintenance and VMware server hardware upgrade

Coordinate with local vendors for Avaya phone system and printer service.

Host regional meetings, Tech Crunch, and peer to peer committee meetings.

Setup WebEx meetings and video conference rooms with C20 Cisco video camera.

Actively participates (with testing and documentation) with software pre-pilots, pilots and roll-outs

Write technical articles for discovered issues/work arounds and locally managed applications.

Provides mobility support to end users as needed as regional MDM administrator.

Troubleshoot iConect, iPro, Concordance, Relativity, Axcelerate, Eroom, Client site, SharePoint

Install and configure Sanction and LiveNote.

Baker Wotring LLP Houston, Texas

Director of Information Technology

10/ 2004 -02/2008

Responsible for all firm network infrastructures.

IT manager for three years with 100 users.

Trained and managed desktop support personnel

Review proposals and implement disaster recovery annually.

Upgraded internet from T-1 to new 100 MB Cogent Fiber.

Purchased and installed web-content filtering system Iprism by St. Bernard.

Purchased and administered all Blackberry units with BES.

Responsible for all software and hardware purchases.

Administered Summation and DMS DocsOpen.

Responsible for all Microsoft licensing purchases and other required licensing.

Managed PBX phone system. Responsible for Equitrac cost-recovery system.

Administered Script Logic for all network share and printer mappings.

Backup Exec and tape rotation with Veritrust.

Houston Northwest Medical Center, c/o TEK Systems Houston, Texas

Desktop Support Technician

8/ 2004 - 10/ 2004

Responsibilities included supporting end users with Windows XP/2000

Configure client network settings for connectivity to local area network. Troubleshoot network connectivity.

Install proprietary software for hospital and LANDesk management tool.

Ghost and upgrade PCs for each administrative and medical department.

Troubleshoot printer issues related to printer moves and upgrades.

Hewlett-Packard Company, c/o Icon Information Consultants Houston, Texas

Security Access and Support Management Analyst

6/ 2003 – 5/ 2004

Provisioned domain accounts (NT4 and Active Directory platforms).

Processed request for creation, modification, and deletion of the following NT and Exchange accounts: User Accounts Service Accounts Global Groups User Mailboxes Generic. Mailboxes Custom Recipients Distribution lists Logon Script profiles.

o Moved domain accounts and mailboxes.

o Supported Blackberry services.

o Utilized web-base tools for administration.

Provisioned application accounts

o Processed requests for creation, modification, and deletion of the following application accounts: SAP UNIX Remedy VMS Other HP-specific applications.

Managed File Share Services

o Provisioned personal and group file shares.

o Resolved issues related to file shares: server connectivity, share security, access rights, and quotas.

o Loaded balanced file shares to meet corporate standards.

Troubleshot client-side networking and messaging issues

Resolved remote connectivity, outlook, mail routing and TCP/IP configuration issues.

Provided support for installation and upgrade for applications and operating systems.

Resolved issues with Internet and Intranet problems.

Troubleshot NT/SAP printers by resetting network printers.

Provided 2nd-level security support for account violations

Locked accounts and advised on security policies.

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