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Service Technician Certified Professional

Location:
Downtown, CT, 06103
Posted:
August 28, 2023

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Resume:

Dmitriy Vakhman

*** ******* ** *********, ** ****1 860-***-**** adzaef@r.postjobfree.com

SUMMARY

Experienced computer support and network administration professional with over 20 years of hands-on expertise. Exceptional communication skills, keen attention to detail, and a proactive self-starter. Proficient in managing multiple dynamic projects, quickly adapting to new technologies, and delivering efficient solutions. Skilled in day-to-day network maintenance, including server operations, network monitoring, backups, upgrades, and seamless new user onboarding.

PROFESSIONAL CERTIFICATIONS

- Microsoft Certified Professional (Windows 2000 Server)

- Microsoft Certified Professional (Windows 2000 Professional)

- Microsoft Certified Professional (Windows NT Server 4.0)

- A+ Certified Service Technician

EDUCATION

Diploma in Computer Electronics, Applications, and Networking Technology (CEANT) (Honors)

Fox Institute of Business, West Hartford, CT June 1999

High School Diploma

William Hall High School, West Hartford, CT June 1995

EXPERIENCE

Network Administrator Connecticut Housing Finance Authority (CHFA), Rocky Hill, CT December 2008 – Present

- Lead maintenance of advanced computer networks with Level 2 support.

- Oversee hardware, software, and network appliances for seamless operations.

- Streamline network installations and adopt agile methodologies.

- Drive continuous learning for staying ahead of architecture trends.

Network Administrator Nxegen, Inc., Middletown, CT June 2002 – December 2008

- Execute cutting-edge server maintenance and modern application strategies.

- Optimize preventative maintenance protocols for PC systems and servers.

- Spearhead streamlined backup schedules and proactively update systems.

- Enhance end-user experiences with agile deployment solutions.

PC/LAN Technician Shared Technologies Cellular, Inc., Hartford, CT September 1999 - February 2002

- Provide prompt, tech-savvy support to 100+ users across diverse platforms.

- Collaborate on strategic preventive maintenance and proactive upgrades.

- Personalize workstation builds to meet evolving user needs.

- Troubleshoot advanced LAN/WAN issues with precision.

- Elevate user experience through efficient ticket management.

Account Associate/Service Technician Xerox Business Services, Windsor, CT September 1998 - March 1999

- Perform advanced copier maintenance and repairs for enhanced efficiency.

TECHNICAL SKILLS

Software: MS Server 2000-2012, Active Directory, MS Windows (Win 10, 7, XP, 2000), Microsoft Exchange 2003-2016, Symantec Endpoint Security, Malwarebytes Endpoint Protection, MS Office Suite (2007-2016), Office 365, Teams, Remote access tools (VNC, RDP), VMware ESXi 6-6.5, Cisco AnyConnect VPN, Hyper-V, PDQ Deploy, Acronis Backup and Restore.

Hardware: HP, Dell, Cisco switches, Netgear hubs-switches, SAN devices, wireless routers, network printers, Fujitsu scanners.

Network Appliances: Barracuda spam firewall, Barracuda message archiver, Cisco Sourcefire, RightFax, Mitel phone system, RingCentral.

REFERENCES

Available upon request



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