CATHERINE VILLA

Oceanside, CA *****

757-***-**** adzaed@r.postjobfree.com

Open to Remote Opportunities

PROJECT MANAGEMENT BUSINESS COMMUNICATIONS ORGANIZATIONAL LEADER

Healthcare Emergency Manager and Military Veteran with Secret Security Clearance offering 20+ years of proven experience in adaptive leadership, program management, service delivery, recordkeeping, database maintenance, and risk analysis. Demonstrated talent for creating innovative administrative solutions which cultivate top team performance and drive achievement of the organizational objective. Managed up to 112 staff and trained groups of 58 personnel while accountable for medical supply clinics, budgets, facility operations, and assets valued up to $166M. Possesses a comprehensive background in health care insurance products and benefits, HIPAA and privacy regulations, medical procedures, financial billing and coding, security management, and operations. Career supported by a bachelor’s in health sciences.

Finance Budgeting

Business Administration

Data Input Analysis

Operations Management

Training Development

Written Oral Communication

Technological Expertise

Customer Service

Policy Implementation

OVERVIEW OF KEY ATTRIBUTIONS

Exceptional Customer Service: Strong communication skills to understand customer needs and provide exceptional results. Track record of successfully dealing with difficult personalities to resolve dissatisfaction. Proficient in developing strong relationships with clients by developing trust and credibility early in the process.

Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.

Organized and Motivated: Skilled in maintaining order. Able to seamlessly multi-task long and short-term priorities to generate desired results.

PROFESSIONAL EXPERIENCE

United States Navy – Various Locations 2003 – Present

Human Resource Specialist

Lead the department in a procedural overhaul by creating processes that resulted in an 80% increase in efficiency

Maintained a database, which monitored awards, evaluations, arrivals, departures, meetings, orders, and performance for the department

Routinely collaborated with 9 department managers to correct problems and improve services.

Prepared for meetings of higher-level managers by gathering all pertinent information, scheduling, and preparing reports which portrayed the status of HR issues

Medical Department Senior Manager

Ensured the successful administration of 3,830 physical health assessments, 220 audiogram examinations, 807 injury management cases, and the maintenance of 1.9K medical records

Managed the Immunization Database Tracking System facilitating accountability of immunizations for the Naval Air Station; coordinated over 8,796 immunizations

Directed level II healthcare services to 980 multinational personnel in extreme cold weather and desert environments on 2 continents; performed assist visits and technical inspections for 2 teams; increased deployments by 21%

Managed a team of 12 team leaders, 3 managers, and 58 healthcare providers in daily operations to include confidential recordkeeping, laboratory services, customer service satisfaction, medical and dental services and 10 programs

EDUCATION

Bachelor of Science – BS in Health Sciences American Military University

TECHNICAL SKILLS

Software: Google Docs, Microsoft Office Suite 365

Operating Systems: Mac / Microsoft Windows

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