Erp System Customer Service

CURRICULUM VITAE

Maximilian Frey

BWL Industrie/Industrial Management (B.A.)

20.09.1994 Karlsruhe

Landgrabenstraße 53, 76135 Karlsruhe

***-****@*******.***

017*-**-***-**

PROFESSIONELL BACKROUND

05/2022 - today Consultant IT & Office, Amadeus FiRe, Karlsruhe

• Sales

• Servicing of existing customers

• New customer acquisition

• Contract Negotiations

• Consulting for companies in personnel matters

• Contact person for companies and their open vacancies

• Support of the specialists with the onboarding up to the outplacement

• Expansion of customer relationships, proactive relationship management (company visits)

•

• Applicant Management

• Direct sourcing

• Recruitment of new employees

• Pre-selection of applicants

• Support for applicants in job interviews

• Direct approach of candidates at fairs

• Coordination and support of job interviews

• Applicant correspondence

• Creation of job descriptions

• Employee support

• Contact person for employees

• Conduct job interviews

• Authority to issue instructions to employees

• Supervising the employee lifecycle: hiring employees, onboarding, terminations

• Conducting employee appraisals

• Recruitment of employees on their own responsibility

• Hire new employees

• create warnings and employer s references

• Lead staff meetings

• Conduct annual appraisals and target agreements

• Advanced training

• The professional interview and selection interview - Coach 'n Consult with Silke Löbner

• Fit for acquisition - sales strategy - Limbek Group with sales trainer Rolf Bielinski

• Further training on the topics of labor law, collective agreements, industry surcharges

(grade 2.4)

• Test IT basic knowledge

• General equality law

10/2021 – 04/2022 stay abroad, Thailand

PROFESSIONELL BACKROUND

10/2018 - 10/2021 Head of department Service/After Sales, Bischoff + Scheck AG, Rheinmünster

• Customer Service/Sales

• Customer communication and support (German and international customers)

• Key Account Management of Formula 1 customers (Ferrari, Haas, McLaren)

• Creation of the production orders with target times and material in the ERP system abas

• Coordination of the wwork with the departments

• Monitoring of order processing

• Preparation of estimates and offers

• Preparation of expert opinions for insurance claims

• Handling of the entire spare parts management

• Contact person for technical queries from customers

• Planning

• Capacity planning

• Personnel deployment planning (5 employees)

• Constructive improvements in cooperation with the design department

• Accounting/Controlling

• Evaluation of material consumption and working time

• Creation of target/actual comparisons of the calculated production time and the actual effort

• Creation of forecasts

• Weekly report to the board

• Invoicing

• Dunning

• Purchasing

• Processing of material orders for the service department

• Obtain and compare offers

• Commissioning of services

• Supplier selection

• Review and approval of the incoming invoice

• Administration

• Creation of order-related documents

• Documentation of the repairs in the CRM system Salesforce

• Data management in the ERP system abas and CRM system Salesforce

• Master data maintenance in the ERP system abas and CRM system Salesforce 10/2015 - 09/2018 Dual Study Industrial Management (B.A.), Bischoff + Scheck AG, Rheinmünster

• Quality Management

• Independent introduction of the manufacturer certification DIN EN 1090

• Introduction of factory production control

• Development and introduction of welding instructions and test procedures

• Creation of inspection plans

• Introduction of non-destructive testing of welded constructions

• Support of the board of directors in the project "New construction of the service hall"

• Creation of a project schedule in cooperation with the architect

• Obtaining offers and comparing offers from different construction companies

• Controlling

• Development of a scheme for post-calculation of new vehicles

• Pre and post calculation of service works and new trailers

• Consultation of department in case of deviation

• Report to board

09/2013 - 09/2015 Education as Industrial Clerk, Bischoff + Scheck AG, Rheinmünster

• Purchase Department

• Solicitation of offers and comparison of offers

• Vendor selection

• Ordering of material and services

• Cooperation with the specialist departments including construction

• Requirements planning

• Invoice verification and release

• Maintenance of stocks in the ERP system

• Inventory

• Project-related special orders

• Article master data maintenance in the ERP system

• Controlling Department

• Development of a template for post-calculation of new vehicles

• Target/actual comparison of planned figures and actual times

• Consultation with departments in case of deviations

• Maintenance of bills of materials

• Sales Department

• Creation of offers for new vehicles/repairs

• Cooperation with the Board of Directors

• Accounting (external tax advice)

• Pre-accounting and posting of documents

• Preparation of tax returns for private individuals and registered merchants EDUCATIONAL PATH

09/2015 – 09/2018 Duale Hochschule Baden-Württemberg, Karlsruhe (average 2,6)

• Diploma as Bachelor of Arts Industrial Management (2,6)

• Thesis in finance- and accounting

• Core Subjects:

Finance- and accounting/Controlling

Personell management

09/2013 – 07/2015 Commercial College Rastatt, Rastatt (average 2,6)

• Diploma as industrial clerk

09/2006 – 07/2013 Pädagogium Baden-Baden, Abitur (average 2,7) SKILLS

Kompetenzen

• Team leadership

• Customer and employee support

• New customer acquisition

• Personality and personnel development

• Conduct and coordinate job interviews

• Applicant management

• New customer and cold calling

• Direct contact

• Sales and product marketing

• Coaching/Training

• Offer and contract negotiations

• Invoicing

• Presentation creation

• Master data maintenance

• Social Media

Sprachen

• German, mother tongue

• English, business fluent

• French, capable of communication

• Spanish, basic knowledge

EDV Kenntnisse - Anwenderkenntnisse

• Abas ERP

• Zeuss

• Salesforce

• AutoCAD

• TIME-JOB (ERP system personnel service provider)

• MS Exel

• MS Outlook

• MS Word

• MS Powerpoint

• MS Office

Contact this candidate