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Customer Service Team Member

Location:
Bessemer, AL
Salary:
20.00
Posted:
August 28, 2023

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Resume:

JAMEEL W.COLEMAN

**** *** ******* **** ******: 205-***-****

Birmingham, Alabama 35204 Email:adzadz@r.postjobfree.com

CAREER SUMMARY

I’m a career driven person whose had years of years of experience working in culinary doing job related duties such as teaching food preparation, food budgeting, supervising participants in the kitchen etc. I’ve also owned my owned catering company doing duties such as preparing food and baked goods, mentored new employees etc. I’ve also worked in warehouse. I’m a great communicator when it comes to interacting with my employees, coworkers and customers. These are some of my technical skills and work experiences that would make me the perfect candidate to apply for jobs in the field that I’m pursuing.

TECHNICAL SKILLS

•Restaurant/Culinary

•Warehouse

•Customer Service

WORK EXPERIENCE

Alethia House Birmingham, Alabama May 2016-Present

Culinary Instructor/Outreach

•Teach low-income participants the basics of food and kitchen safety, food preparation, and making healthy choices and substitutions when cooking, according to the highlighted objectives of each lesson. Curriculum is provided by Cooking Matters.

•Choose recipes that demonstrate key nutrition, food budgeting, and food preparation lessons each week. Recipes are provided by Cooking Matters, or chefs can supply their own, provided they adhere to Cooking Matters’s criteria (healthy and low-cost).

•Assign participants kitchen tasks that allow each individual to gain hands-on practice and improve their cooking skills.

•Supervise participants in the kitchen, encouraging proper technique and gently correcting as needed.

•Facilitate class discussions on each cooking or food safety message, allowing participants to brainstorm how they might put new behaviors into action, discuss barriers to adopting new behaviors, and share ideas with their peers for overcoming barriers

•Conduct outreach and networking activities in the community.

Coleman Catering Birmingham, Alabama January 2000-March 2016

Caterer/Owner

•Collaborated with clients to plan a menu and discuss event pricing

•Personally prepared all food and baked goods utilizing knowledge of food combinations

•Maintained daily orders and financial logs

•Mentored new employees on how to improve and implement stellar customer service practices, which allowed management to focus their attention on more pressing matters

•Reduced downtime and increased productivity during events by delegating tasks to other employees and by taking the initiative to set an example

•Managed dynamic situations by adjusting to the needs and requirements of the company's diverse clientele

•Multi-tasked tactfully as a highly productive team member in fast-paced environments, without compromising the quality of services provided

•Enthusiastically engaged with up to 400 customers during the course of each event, ensuring client retention for the company

EDUCATION

McKenzie High School (1984-1989)

Detroit Michigan

Michigan State (1989-1993)

Culinary Arts

Lansing Michigan



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