Malinda Evans

**** ****** ***** ***** *****, La *0816 225-***-**** adzadk@r.postjobfree.com

Objective

A highly motivated and dedicated individual seeking a position where I can use my exceptional interpersonal, communication, and organizational skills to resolve customer issues and foster a positive relationship between the customers and the company while providing superior customer service support. Also, fully utilize attention to detail skills, working well with others, and administrative experience with a passion in a way that will advance company goals. Education

ASSOCIATE OF SCIENCE VIRGINIA COLLEGE OF BATON ROUGE APRIL 2016

· Medical Assistant: Certified Medical Assistant: April 2016

· Certified Phlebotomy Technician: April 2016

Skills & Abilities

Administrative/Clerical Procedures

· Call Center/ Customer Service

· Active Listening Skills

· Attention to Details

· Building Customer Loyalty

· Payroll/Collections

· Microsoft Office

· Registrations

· HIPAA Compliance

· Insurance Verifications/Authorizations

· Electronic Medical Records (EMR)

Experience

REMOTE FAX MAIL SCHEDULER REM X - CHANGE HEALTHCARE SEPTEMBER 2022 – JUNE 2023

· Outbound calls to medical offices and facilities requesting specific medical records for review.

· Worked in a remote call center setting while meeting metric goals.

· Participate in training programs and review meetings the support company provides to obtain the specialized skills required to service clients.

· Validation of demographic data for the medical provider’s location.

· Scheduling of chart retrieval via Electronic Medical Record options, requesting the office fax or mail in the requested chart copies.

· Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.

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REMOTE DATA ENTRY/ SITE COORDINATOR NON-PROFIT ORGANIZATIONS FEBRUARY 2020 – PRESENT

· Administrative Duties (e.g., emailing, faxing, copying, and filing).

· Maintain confidentiality of all client documents and proprietary information.

· Input timesheets into the database system to process payroll.

· Maintains database by entering new and updated customer and account information.

· Prepares source data for computer entry by priorities, compiling, and sorting information. REMOTE CALL CENTER SUPPORT SERVICES INKTEL CONTACT CENTER SOLUTIONS OCTOBER 2020 – APRIL 2021

· Independent contractor that provides call center services that receive and respond to inbound and outbound calls proactively and professionally.

· Maintained confidentiality of all client documents and proprietary information.

· Interact with customers to provide information in response to inquiries about products and services while handling and resolving customer complaints.

· Identify and take ownership to resolve customer situations by phone, chat, or email.

· Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.

· Participate in training programs and review meetings the support company provides to obtain the specialized skills required to service clients.

CUSTOMER SERVICE REPRESENTATIVE LOUISIANA HEALTHCARE CONNECTION AUGUST 2019 – MARCH 2020

· Greet patients courteously and professionally.

· Interact with customers to provide information in response to inquiries about products and services while handling and resolving customer complaints.

· Obtain authorization and verification of required insurance.

· Demonstrated knowledge of insurance plans and explanation of previous accounts.

· Refer unresolved customer grievances to designated departments for further investigation.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.

PATIENT ACCESS REP I OUR LADY OF THE LAKE HOSPITAL DECEMBER 2016 – AUGUST 2019

· Greet patients courteously and professionally.

· Accurately obtain registration of patient’s demographics, financial information, and relevant notes associated with patient’s encounter.

· Obtain authorization and verification of required insurance companies.

· Demonstrated knowledge of insurance plans and explanation of previous accounts.

· Communicates the purpose of and obtains patient/legal guardian signatures on all necessary hospital documents.

· Calculate and collect copays, deductibles, deposits, and amounts due.

Contact this candidate