Fiona Hammond

647-***-**** adzad2@r.postjobfree.com

Professional Summary

Over 20 years of experience as a contract worker as an administrative professional, with 15+ years of extensive experience in data entry and other clerical duties. Experience includes transcribing, taking minutes of meetings for 50+ people, receiving & sending courier items and handling multi-line phone systems, credit card processing, making reservations, electronic enquiries, and managing documents. Additionally, I am proficient with Microsoft Office Suite (Word, Excel, Access, Power Point and Outlook.), WPM: 65, KPH: 7815, QuickBooks and Salesforce.

Education

Albert Campbell, C.I. – High School

Certification

•QuickBooks Pro 2017 - Skillsoft

•Excel 2019, Feb 2020

•Access 2016, Feb 2020

•PowerPoint 2019

•Smart Serve

•IASR Certificate - May 2019

•WHSA in 4 Steps, May 2019

•Adobe Photoshop Elements 13, Sept 2020

•SharePoint Online: Sept 2020

Skills

•WPM: 65, KPH: 7815

•Office Software: Microsoft Office Suite (Word, Excel 2018, Access 2016, PowerPoint, Project 2016), AS400 Synergy, Outlook, Simply Accounting, Claims X, ATIP, Pragma Fortress, CFHIS. Access Pro, Live Link, Elite

•Security Clearances – Enhanced and Secret to 2025, OPP Clearance to 2026, OPS Level II Clearance (Dec. 19/2023)

•Transcription Software: Start-Smart Universal, Express Scribe, Olympus Scribe

•Credit Card Machines

Professional Experience

Office Administrator – Apr 23, 2023 – Jul 26, 2023

AOL – KandK Canada Branch

AS400 and Excel

Invoicing

Budget

E-Mail Control

Inputting New Business

Created an Office Administrator step-by-step manual

Animal Care – Dec 28 -Apr 15, 2023

•Dog Walker

Administrative Assistant - (Contract ProCount Staffing)

Runnymede Health Care - February 14, 2023 - Feb 16, 2023

•Printing and faxing of updated forms

Receptionist (Contract- OptionSC)

Great Gulf - Dec 8 – Dec 23, 2022

•Front Desk Reception

•Answering phones

•Accepting Courier Packages

•Meeting Set-ups and clean ups

Receptionist (Contract - OptionSC)

Dragados Canada – Nov 10 – Dec 2, 2022)

•Front Desk Reception

•Answering Phones

•Mail

•Coffee Machine upkeep

Office Administrator (Contract - Kelly Services)

The MacLaren Group - June 14, 2022 – Aug 4, 2022

•Updating Excel Expense reports

•Filing

•Preparing documents for Archive

•Shredding

•Organising storage room

Covid Screener (Contract – Procount)

Oxford Properties – Nov 5, 2021 – March 18, 2022

•Overseeing Rapid Test Covid Testing

•Customer Service Representative

•Setting up and closing Testing Facilities

Animal Care Assistant

Eglinton Veterinary Facilities, Sept. 2, 2022 - October 27, 2022

•Animal Care Assistant - Walking dogs, cleaning kennels, feeding, cleaning office and surgeries, customer service,

reception, nail trimming, assisting veterinarians and technicians with procedures,

Animal Care

May 7, 2021 – October 2021

•Dog Walker/Trainer

March 15, 2021 – March 16, 2022 (Volunteer)

•Cat Foster for the Etobicoke Humane Society

Clerk (Contract - Altis)

Hudson’s Bay Company Toronto Dec 2020

•Preparing files for Archive

Customer Service – (Contract - Flex Staff IT)

Express Script Canada Oct. 2020

•Providing information to doctor and dentist’s offices regarding insurance

Human Resources Administrative Clerk (Contract - Robert Half/Account Temps Agency)

Parkdale Queen Street West Community Health Care March 10 2020 – March19th 2020

•

•Restructuring Filing System

•Updating Excel Spreadsheets

•Updating Timesheet structure

•Updating Patients expense forms

Receptionist (Contract - Optima Consulting Agency)

Teplitsky Colson Law Offices Toronto Feb 2020 - Feb 2020

•

•Receptionist emergency relief for the day

•Multi-line phone system

•Receiving and sending couriered items

•Boardroom reservation

•Guest sign-in

Project Assistant (Contract - Randstad Agency)

Zurich Insurance Toronto Nov 2019 - Dec 2019

•Populating new Underwriting software with digital information from a wide variety of sources using Salesforce to develop a POC.

•Redaction of PIs

Finance Clerk (Contract - Procount Staffing Agency)

Runnymede Healthcare Centre Toronto Sep 2019 - Oct 2019

•Inputting Patients Financial and contact data with MediAR software

•Filing

•Mail-outs

Receptionist/Office Administrator

Kandario Stone Toronto July 2019-Aug 2019

•Reception

•Accounts Payable/Receivable

•Payroll

•QuickBooks

Administrator (Contract)

The Law Society of Ontario - Intake and Resolution Toronto May 2019 - June 2019

•Correspondence

•File Creation

•Scanning

•IRIS

Legal Administrative Clerk (Contract)

Ontario Ministry of the Attorney General Toronto Nov 2018 - Dec 2018

Office of Strategic Initiatives, Criminal Law Division

•Updating Court Dates, Defence Counsel, Police Officer information and Charges on SCOPE about to go Live

•Updating Trial and Probation information

•Scanning and titling back-dated documents

Invigilator (Contract)

Law Society of Ontario

Nov 2017 (one day) and Nov 2018 (one day)

•Overseeing law students complete the Ontario Bar Exam.

•Overseeing start and finish times and completion of all forms.

•Ensuring the exams are handed in.

Legal Clerk (Contract)

Ontario Ministry of the Attorney General Toronto Sept 2018 - Oct 2018

•Processing over 400 boxes of files for Archiving using Elite Business software

•Preparing boxes of files for transportation to Archives

•Updating Excel File and Box Tracking System

Transcriber – Legal Clerk (Contract)

Ontario Ministry of the Attorney General Toronto May 2017 - July 2018

The Office of the Independent Police Review Director

•

•Provide transcription services to support Investigators.

•Training new staff

•Ability to work with extremely sensitive matters, often graphic in nature.

•Legal Transcription - Audio, Video and Written interviews of 2-14 people using Legal and Police terminology for the Investigations Team and Director

Record Clerk (Contract)

Ontario Securities Division (Corporate Services) Toronto Apr 2017 - May 5, 2017

•Updating electronic and paper files of customers – Live Link

Transcription (Contract)

York University (Department of Social Science) Toronto Mar 2016 - Dec 2019

•Interviews with students on Post-secondary Sexual Consent Information provided to them by the University.

Transcription (Contract)

Ottawa University (Criminology Studies) Toronto Feb 2017 - Mar 2019

•Transcription of interviews of families with members in Federal and Provincial jails regarding their experiences with the process

Transcription (Contract – Ian Martin)

Canada Post Toronto Mar 2016 – May 2020

•Transcription of technical Interviews, one on one interviews and conferences regarding a SHRD Program to Claim Expenses against Research and Development – Audio to written format.

Transcription (York University)

Power Toronto Dec 2016 - Jan 2017

•Transcription of interviews with Sex Workers regarding their history and present experiences – Audio to written format.

Helpline Agent

Census 2016 Statistics Canada Ottawa Apr 2016 - Jul 2016

•

•Operating multiple systems in a constantly changing environment

•Providing Census assistance with Live inbound calls

ATIP Junior (Contract)

Department of National Defence (RDT) Ottawa Oct 2014 - Sep 2015

•

•Redacting extremely sensitive military medical files

•Converting formats

•Overseeing new hires

•Medical/Military terminology

Junior Procurement Clerk (Contract)

Canada Revenue Association (Finance and Admin Branch) Ottawa Jan 2013 – May 2013 May 2014 Sep 2014

•

•Archiving complex purchasing files in CAS, SAP, and Synergy

•Applying Quality Control to Legacy Close-outs

•Data Entry

•

Junior Procurement Clerk (Contract)

Canada Border Service Association Ottawa June 2013 - April 2014

•

•Reducing contract allocation time from six weeks to two days

•Coordinating calendars

•Triaging incoming General Contracting email and phone calls

•Record Management

Transcriptionist (Contract)

Department of National Defence Ottawa Nov 2011 – Jul 2012 and Apr 2011 – Oct 2011

•

•Transcriptions of one-on-one interviews of Clients and Ministerial Meetings

•Responsible for verbatim transcriptions of Presentations and Lessons for Public Affairs Officers

•Knowledge of Military and Heath terminology

•Clerk (Contract)

Health Canada Ottawa Jan 2011- Feb 2011

•

•Collation and tracking of contracts.

•Data Coding

•Supply purchasing and Accounts Payable.

•Maintain manual and computerized BF information filing systems.

Transcriptionist (Contract)

Department of National Defence (DHH) Ottawa Feb 2009 - Nov 2010

Transcription of Military Officer’s experiences from World War Two to the present conflicts

•

•Completed one on one interviews and minutes of group meetings.

•Extremely sensitive military material

Financial Assistant Administrative (Contract)

Health Canada (Business Service Development) Ottawa Apr 2008 –Jan 2009

•

•Invoice and contract management

•Purchasing and Acquisition Card reconciliation

•Accounts Payable/Receivable

•Temp Help Searches

•Conference Booking/ Registration

•Data Entry

•Organizing meetings/minutes for 15+ people

•Electronic Scheduling

Accounting Clerk

MaxSys (Finance Division) Ottawa Nov 2007 – Jan 2008

•

•Payroll and Invoicing

•Accounts Payable/Receivable

•Bank deposit preparation

•Data Entry

Administrative Assistant Finance (Contract)

Public Health Agency of Canada (AIDS/HIV Division, Finance) Ottawa Jul 2006 – Oct 2007

•

•Accounts Payable/Receivable

•Data Entry

•Monthly Invoice and credit card reconciliation

•Electronic Scheduling and Calendar Management

•Minutes

•Assistant in coordinating Federal HIV/AID Conference

•Special Events

•Travel

Financial Clerk (Contract)

Public Health Agency of Canada (Evidence & Risk Assessment Division) Ottawa Feb 2006 - Jun 2006

•

•Purchase Orders

•Accounts Payable

•Data Entry

•Proofreading and editing

•Calendar Management

Administrative Clerk (Contract)

Health Canada (Tobacco Control) Ottawa Nov 2005 - June 2006

•

•Travel booking and expense payment and reconciliation, Calendar management.

•Data entry

•Proofreading and editing

•Set up and maintain manual and computerized information filing system

•Clerical Assistant (Contract)

Department of National Defence (DTA) Ottawa Aug 2003 - May 2005

•

•Collecting, collating, indexing, and scanning files into DND electronic format

•Travel – Booking flights, cars, and hotels.

•Transcriptions, Proofreading, editing and Minutes.

•Budget

•Data Entry

•Special Event Coordination

•Drafting Correspondence

Clerk (Contract)

National Research Council (International Protection Services) Ottawa Jan 2002 - Jan 2003

•

•Research

•Staff training

•Data entry

•Scheduling and booking meetings and travel.

•Documentation and Minutes for 50+ person conference

•Transcription and proofreading

•Travel arrangements and compensation

Administrative Clerk (Contract)

Health Canada (HRDC) Ottawa Oct 2000 - Feb 2001

•

•Working for Director –Insurance Benefit Pay System

•General Clerical Assistance

•Special Events

•Expense Tracking – Excel, SAP

Work History: TORONTO 1990’s

•Professional Singer – 1985 to present days

•The ElMocambo – Bartender/Day Manager, Customer Service, Inventory, Security

•Kelly Girl Contract worker - Receptionist and administration

•Tropical Shipping – Export - Receptionist/Admin

•Fasken & Calvin – Legal Office - Communications Officer/Reception

Contact this candidate