Ismah Faheem

Address: ***** ******** ***** *****, *********, Virginia, 20169

Tel: 310-***-****

Email: adzacz@r.postjobfree.com

Summary

Dedicated, responsible and reliable individual who thrives in fast-paced environments. I further enjoy working as part of a team to achieve goals. Being a friendly and reliable customer service professional enables me to achieve sales targets in various environments. Traveling is a deep passion of mine and therefore have a large amount of travel experience.

Skills

Fast learner

Excellent listener

Highly dependable

Goal orientated

Data entry experience

Excellent communication skills

Strong work ethic

Excellent attention to detail

Customer service orientated

Bilingual

Work History

Employer

WHSmith Book Retailer Crawley Sales Assistant Start date: November 2011 End date: March 2013

Greeted customers with a positive attitude while taking account of their needs

Recommended merchandise based on customer needs

Cash handling and entering sales at till points

Maintained knowledge of current deals and promotions so I could persuade customers to avail them

Contacted other store branches tracking down products based on customer demand

Organized and labelled stock

Customer service was the key priority over other routine tasks

Had to meet targets of selling a specific electronic reading product

Take good care of customer information and adhere to security rules

Built relationships with customers to increase likelihood of repeat business.

Menzies Aviation PSA Gatwick Airport London UK Start date 28 Nov 2016 End date: 25 Jan2017

I was the first point of contact with passengers on their arrival

Managed and organised travel documents of all passengers in a timely fashion.

Checked in passengers for various airlines with different computer systems e.g. Ink and Altea

Kept all information strictly confidential ensuring security of all passengers

Responded promptly to any errors of bookings, checking in or boarding at high priority to avoid any delays and security breaches

It was essential to keep an eye for all minor details of travel documentation to ensure all passengers are eligible to travel to specific destinations.

Announcements were also part of the job for airlines as well as securely boarding all the passengers and closing flights

Taking in payments for upgrades was also part of my role

Lead and assisted multiple agents as majority of the staff was new and constantly being recruited

Santander Consumer Finance Arrears Management Consultant Start: March2018 End:Oct2018

• My Job was to receive inbound calls and collect payments that were in arrears on leased vehicles.

• Outbound calls were also made from an automatic dialer system which meant that I would have to be ready and prepared to handle the call at short notice in a professional manner

• Answering consumer queries was also a task that was undertaken by all agents which included details on specific contracts such as duration and payments remaining.

• My strong mathematics skills meant that I was able to quickly set up payment plans for customers who were behind on installments

• Building a rapport with customers with my strong communication skills was the base of all calls taken as well as showing empathy for vulnerable customers

• I have been trained on the computer systems TCS and DLS.

Gossops Green Primary School Start date: Oct 2009 End date: Oct 2009

Successfully improved student participation in the classroom through integration of creative role-playing exercises.

Met with parents to resolve conflicting educational priorities and issues.

Consistently received positive teacher evaluations from students.

Understand the needs of children for the kinds of materials and stationary they needed to complete tasks

Education

School/Sixth-form: The Holy Trinity School

Address: Buckswood Drive, Crawley.England

6 GCSE Grades: A*- C (High School Diploma Equivalent)

A-LEVEL Grades:

Urdu, Psychology, Economics, Information Technology, Business Studies: A-D

East Surrey College Redhill England Year of graduation: June 2012

Completed the first year of a computer programming B Tech course which really increased my knowledge of computer literacy and the basic coding which operates the desired functions of a computer

Also did a spreadsheet course which increased my organization skills of data making me more articulate in any kind of environment.

(Associates degree Equivalent)

Interests and Activities

Traveling is a passion of mine hence the love of exploring new destinations whenever possible. Furthermore, I enjoy reading to expand my knowledge of various topics and also enjoy reading non-fiction books. People describe me as outgoing, I like to socialize with friends and develop relationships with new people I meet which makes me adaptable to various atmospheres. Exercising is also a regular activity if mine as I prefer keeping fit and active and in my free time I occasionally watch TV programs.

References : Available on request.

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