Wade M. Tyson

Phone: 954-***-**** Email: adzaco@r.postjobfree.com

OBJECTIVE

Experienced customer service professional with leadership and relationship-building capabilities. Seeking new challenges that can utilize and enhance my experience to improve customer satisfaction.

PROFESSIONAL EXPERIENCE

2018 – Present Point Blank Enterprises Pompano Beach, Fl

Order Administrator/Customer Service Agent

Process orders from Military, Law Enforcement and Government Agencies

for ballistic and tactical gear.

2015 - 2018 Capital One/Sitel Pompano beach, FL

Coach/Team lead

Monitor agents activities on calls using CMS software.

Coach and develop agents on how to deliver best customer service practices.

Adjust agent timekeeping with Kronos software.

2010 – 2015 Starstruck Ventures Fort Lauderdale, FL

Client Service Specialist

Update and maintain client records.

Answer high volume customer service calls and e-mails.

Solve problems accurately and follow through on resolutions.

2006 – 2010 American Express Plantation, FL

Credit collection Agent

Analyzed current and past due accounts in call center setting.

Prevented losses and minimized collections in risk management.

Negotiated terms and options for pay back of credit loans.

2001 – 2006 Mutual Benefits Pompano Beach, FL

Premium Processor Agent/Customer Service Agent

Responsible for performing review of policyholder life insurance records to process premium payments on individual and group life policies.

Built rapport and nurtured customer relationships resulting in measurable value.

Provided customer service support to assist customers with their individual needs.

1997–1999 Keiser College AS CG & Design

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