S U M M A R Y

Results-driven professional with broad experience shaping and delivering effective global transformations with agility and measurable results. Excel at leveraging innovative solutions and technologies to deliver highest standards of organizational performance aimed at providing top-notch customer service and user experiences. Proven leader, successful at establishing and strengthening professional relationships with clients, vendors, and key stakeholders to realize business goals, gain competitive advantage and achieve bottom-line results.

E X P E R I E N C E

DIRECTOR, DIGITAL AUTOMATION 2017 - 2023

MetLife, Cary, NC

Managed the digital automation solutions and platform from governance and standards, to monitoring and optimizing performance across more than 10 million transactions.

• Managed automation portfolio of approximately 250 business critical processes, 500 digital workers and multiple technology solutions.

• Partnered with leaders across various business areas to identify, prioritize and deliver optimum technical solutions.

• Led a 30-member global, 24x6, cross-functional team resulting in 400% increase in operational support in less than 1 year.

• Spearheaded the establishment of a state-of-the-art global automation control center supporting over 40 different business areas and 4 regions.

• Established global controls and governance of digital automation solutions through close collaboration with audit, IT risk, access management and other internal IT partners.

• Institutionalized an agile, transformative culture enabling performance Insights and optimizing solutions to increase ROI.

HARDWARE ASSET PROCESS OWNER 2014 - 2017

MetLife, Cary, NC

Developed and executed global IT Hardware Asset Management processes and devised cost- effective IT service solutions.

• Fostered professional relationships with procurement, expense management and critical stakeholders to establish key service strategies and effective outcomes.

• Established requirements and implemented cloud-based software "ServiceNow" in 4 regions.

• Developed a single global asset management repository, providing a single source for asset and configuration data to facilitate change and incident management processes.

• Achieved and increased operational efficiency by developing and implementing a robust process for hardware asset management aimed at achieving excellence in service delivery.

E I L E E N MARKEY

D I G I T A L A U T O M A T I O N & T R A N S F O R M A T I O N S K I L L S

PROFESSIONAL

Strategy Planning & Execution

Business Transformation &

Optimization

Digital Transformation

Relationship Management

Process Re-engineering

Vendor Management

Agile

TECHNICAL

Robotic Process Automation

Ingestion & OCR

Attended Automation

ITSM

ITIL

E D U C A T I O N

Bachelor of Arts -

Psychology

College of St. Elizabeth

Morristown, NJ

adzace@r.postjobfree.com

908-***-****

Raleigh, NC

www.linkedin.com/in/eileen-a-

markey

C O N T A C T

PRODUCTION MANAGEMENT LEAD 2012 - 2014

MetLife, Cary, NC

Delivered proactive support and leadership to production team throughout product lifecycle to manage diverse facets of business unit hardware and software demand.

• Defined customer needs and strategized production designs by liaising with cross- functional teams, while meeting and exceeding project demands.

• Managed budget and expenditure goals to devise annual budget plans and design workflow roadmaps.

• Planned, coordinated, and controlled all aspects of production management to ensure completion and delivery of projects within given timeframe and financial constraints.

CAPACITY MANAGER 2005 - 2012

MetLife, Somerset, NJ

Conducted detailed evaluations and forecast to support business with physical and virtual capacity needs.

• Developed framework for the demand management process to meet customer requirements.

• Leveraged advanced inventory controls to manage hardware with a keen focus on consolidating data across systems to meet defined standards.

• Minimized application capacity request SLAs by 90% while serving as key architect to develop a capacity request portal based on stakeholder requirements.

• Established and maintained close collaboration and relationships with internal and external IT teams to optimize processes and define metrics.

• Created and executed effective agile on-demand model by re-engineering quarterly capacity process.

A D D I T I O N A L E X P E R I E N C E

ACCOUNT REPRESENTATIVE 2004 - 2005

Yellow Book, Montgomery, NJ

PROCESS MANAGER 2000 - 2004

Global Crossing, Madison, NJ

C E R T I F I C A T I O N S

ITIL Foundations

BluePrism Certified ROM

Architect

Certified Product Owner Scrum

Professional (CPOSP) – Six Sigma

Global Institute

Certified Lean Six Sigma Green

Belt - Six Sigma Global Institute

Certified SAFe 5 Agilist – Scaled

Agile Inc

V O L U N T E E R

E X P E R I E N C E

MetLife OutReach of RTP

Co-Founder

Led community focused events

2013-2017

E I L E E N M A R K E Y

D I G I T A L A U T O M A T I O N A N D T R A N S F O R M A T I O N

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