Human Resources Office Manager
Resume:
Lacey Handley
Over ** years experience in Human Resources, management, recruitment and
development.
Deltona, FL 32725
**************@*****.***
Work Experience
Assistant Business Office Manager/Human Resources
healthcare and Rehab of Sanford - Sanford, FL
October 2021 to Present
Responsible for back end collections of A/R balances due from residents and Medicaid Coordinate aspects of the business office, including supervision of the Medicaid billing, collecting, and resident trust accounting. Responsible for all aspects of the resident trust accounting system RFMS. Manage the Medicaid pending application and conversion process to ensure timely resolution. As needed; Reporting ACHA hours for nursing and therapy. Onboarding new employees, creating new usernames, background checks, licensing requirements, payroll, entering time off hours, missed punches and other miscellaneous HR duties.
Business Office Manager
Tuskawilla Nursing & Rehab Center - Winter Springs, FL April 2020 to October 2021
Responsible for back end collections of A/R balances due from residents. Coordinate all aspects of the business office, including supervision of the billing, collecting, resident trust accounting, payroll and accounts payable functions. Responsible for coordinating and directing the day to day responsibilities of the business office staff. Responsible for all aspects of the resident trust accounting system RFMS. Oversee the patient billing system. Responsible for all patient related accounts receivable balances including Medicare, Medicaid, Insurance, Private and Other Payers to ensure accurate balances, timely billing and collections. Responsible for front end collections of A/R balances due from residents. •Manage the Medicaid pending application and conversion process to ensure timely resolution. Responsible for month-end closing of billing system in accordance with company policy and timelines. Responsible for timely processing of charges, adjustments, refunds, payment posting and write offs. Ensures patient bills and collection letters are processed accurately and timely. Ensures accounts payable invoices are processed accurately and timely.
Account Executive
ALPHA Home Health Care - Orlando, FL
May 2019 to February 2020
Manage over 50 accounts in Seminole, Orange, and Osceola Counties. Responsible for building relationships with the providers and staff, these consist of physicians offices, specialist groups, ALFS, SNFS to market home health services. Educating staff and providers about home healthcare requirements and benefits. Attend networking events to assist companies growth and referral sources. Office Manager/Human Resources
CFP Physicians Group - Casselberry, FL
March 2008 to May 2019
Payroll, Human Resources, Recruitment of all positions, provider office and call schedules, organize office functions, trainings, and meetings, oversees daily operations throughout the office and assists with other areas of the company. I managed and directed the onsite laboratory department, radiology department and all clinical staff and operations, along with front desk. Created and implemented policies and procedures, run financial reports for P&L, oversee different parts of the clinics which include but not limited to; ACO, medical marijuana, pediatrics, Botox aesthetics and medical weight loss. Managed providers, mid levels, and office staff. Completing and monitoring payroll, Managing administrative systems in electronic medical records programs. Building programs and forms in Allscripts. Clinical Manager
CFP Physicians Group - Casselberry, FL
March 2008 to May 2019
Managed nurses and schedules. Oversees all lab operations included but not limited to, basic maintenance and daily operations, proficiency testing, patient testing and controls, State inspections. Managed the medical assistants, lab technicians and Xray technicians. Monthly QC on medications, lab, Xray, including but not limited to lab, revenue and procure audits for compliance. Responsible for office and medical supply orders. I coordinate nursing office schedules along with the front office. operating and maintenance for BS00 Mindray analyzer as needed, running all chemistry, electro lights, and lipid pro- file, also a beckman immunoassay access for all PSA/TSH, /vitamin b12, vitamin D, and Celldyn for hematology when needed, quality control on billing for all laboratory services and office immunization logs and billing.
Education
Associate in Medical Assistant
William Ford - Westland, MI
August 2003 to June 2005
Associate in Business
William Ford - Westland, MI
August 2003 to June 2005
Skills
• Time Management (10+ years)
• Account Management
• Data Entry
• Inventory Management
• Excel (10+ years)
• Microsoft Word (10+ years)
• Allscripts (6 years)
• Management Experience (9 years)
• Financial Management (10+ years)
• Human Resources (8 years)
• Recruiting (8 years)
• Payroll (6 years)
• Nurse Management
• Botox Experience
• Experience Administering Injections
• Medical Records
• Triage
• Office Management
• Medical Scheduling
• Laboratory Experience
• Leadership
Certifications and Licenses
CPR/AED
Excel
Assessments
Management & leadership skills: Impact & influence — Highly Proficient February 2021
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Highly Proficient
Management & leadership skills: Planning & execution — Highly Proficient February 2020
Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient
Verbal communication — Highly Proficient
February 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Office manager — Expert
January 2023
Scheduling and budgeting
Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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