Customer Service Operations Manager

DEEPAK KUMAR

**.*****@*****.*** I +917********* I Ludhiana, India 141003

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Skills

•Process Improvement Strategies

•Maintaining Compliance

•Solutions Development

•Staff Training

•Staff Training and Development

•Problem-Solving

•Customer Service

•Cost Reduction and Containment

•Team Leadership

•Decision Making

•Operations Monitoring

•Planning and Implementation

•Inventory Management

•Staff Management

•Workforce Training

•Systems Implementation

•Sales Promotion

•Problem Anticipation and Resolution

•Customer Service Management

•Supervision & leadership

•Conflict Resolution

•Computer Skills

•Maintenance & Repair

Experience

Lambodra Enterprises Gh. Ltd, Accra, Ghana

Operation Head

05/2020 - Current

•Managed scheduling, training and inventory control.

•Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

•Addressed customer concerns with suitable solutions.

Education and Training

•Punjab School Education Board, Mohali

•Arts & Accounting

Education and Training

•Completed professional development in CCNA, A+, E-Commerce & 1Year Diploma in Computer Application.

Languages

•Hindi, Punjabi, English

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