Customer Service Team Members
Resume:
NANCY REILLEY
SKILLS
• Customer Service
Performance Tracking and
Evaluations
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• Time Management
• Schedule Preparation
• Coaching and Mentoring
• Recruiting and Hiring
• HR and Payroll
• Inventory control
• Excellent communication skills
LANGUAGES
Spanish
Native or Bilingual
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
WORK HISTORY
December 2021 - April 2023
PC Supervisor Victoria Secret, Carlstadt, NJ
• Leverage's tools and reports to ensure the processing workload is completed in effective manner
• Leads physical inventory inclusive of scheduling, planning and follow up
• Spend time on the floor to ensure appropriate knowledge of the work is being supervised
• Conducts associate observations and provides coaching and feedback to the associate's focusing on time utilization, methods and pace
• Devotes consistent time and energy to establishing and maintaining relationships with associates and peers
• Conducts monthly audits to improve any opportunities that may help overall the process center
• Store Visit to assist and identify any opportunities June 2018 - May 2021
Senior Frontline Manager BJ's Wholesale, East Rutherford, NJ Senior Perishable Manager BJ's Wholesale, East Rutherford, NJ Conducted surveys to determine customer opinion of products and services.
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Answered multi-line phones and used active listening skills to assess client's issues and challenges.
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Maintained customer account information database by canceling and updating customer accounts.
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Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
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Responded to customer concerns with friendly and
knowledgeable service and remedied issues promptly and effectively.
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Mentored team members to enhance professional development and accountability in workplace.
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CONTACT
Carlstadt, NJ 07071
adzaah@r.postjobfree.com
• Overseeing all perishable departments. Establishing operational efficiencies keeping in line with policies and procedures to deliver a positive experience to the members.
• Validate and ensure all sanitation and food safety guidelines are adhered to
• Review forecasting, ordering and replenishment of product and supplies. Manage monthly inventory process evaluate and research results
• Utilize all report and make operational decisions to maximize sales and profits while minimizing waste.
Senior Merchandise Manager BJ's Wholesale, East Rutherford, NJ
• Oversee stocking, rotation and storage of general merchandise and food.
• Verify all merchandising standards are maintained daily.
• Work one on one with team members. Coaching and directing as well as give constructive feedback to motivate team members. Assistant Manager In Training (AMIT)
• Completed a 14 week training program in 7 weeks. September 1993 - February 2018
Area Sales Manager Lord And Taylor, Paramus, NJ
• Responsible for a 3.5 million sales area.
• Supervise 32 employees. Duties include all human resource tasks that include maintaining and changing schedules to fit the business needs.
• Maintain inventory, including semiannual physical inventory and replenishment.
• Motivate and encourage staff to develop and maintain department standards and sales goals.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
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Contact this candidate