Front Office Manager
Resume:
Page */* - Curriculum vitae of
Aymen Dandana
Curriculum Vitae
Personal information
First name(s) / Surname(s) Aymen Dandana
Address(es) 81, street Tahar Fhal, 5040, Zeramdine,Monastir ; Tunisia Mobile phone +968-**-***-***
HHome phone: ++216-**-***-***
Marital status Married
E-mail adzaaa@r.postjobfree.com
Nationality Tunisian
Date of birth 09 November 1987
Gender Male
Skype Aymen.doudi1
Work experience
Dates (Month-Year)
Position
Supervisor Full Name,Title and Phone
Name of the Company
Duties and Responsabilities
Dates (Month-Year)
20 Nov 2017 - Ongoing
Assistant Front Office Manager
Mehdi Aloui ; FOM ; Mob : 99524 575 // Akram Chaouech ; Directeur D'exploitation 98642349 Regency Tunis Hotel Gammarth ; Tunis; Tunisia
_ In charge of all the Front Desk Team
_ In Charge of all the Bellman
_ In charge of all the Drivers and Hotels Car
_ Managing all the Rosters off the Front Desk Team, Bell mens, Drivers _Replacing the Duty Manager and the FOM in Their absence _ Preparing the Allocation and follow up with the team the Departures and make sure all the VIP”s are escorting
_ Handling all the complaints and follow up with the Guest relation that all are solved _ Attending the Briefing of Morning shift and discuss all the areas which need to be improved _ Assist and Help the team for Check In an Check out. _ Coordinate with other departement to make sure the operation is going smooth. 06 Apr 2017 - 02 Nov 2017
Page 2/5 - Curriculum vitae of
Aymen Dandana
Position
Supervisor Full Name, Title and Phone
Name and City of the company
Duties and Responsibilities
Dates (Month-Year)
Position
Supervisor Full Name, Title and Phone
Name and City of the company
Duties and Responsibilities
Duty Manager
Mohit Kumar ;Front Office Manager ; +968-********
Alila Jabal Akhdar Oman
_ Responsible for cost effectiveness by variable departmental cost analysis.
− Responsible for achieving targets for enrollment, upsell, Review Pro rating and Non Room Revenue.
− Responsible for Loyalty program ‘Alila Discovery’ regarding enrollment, stay claims, feedback and issues.
− Guest Review pro analysis on identified parameters and developing effective action plan for the same.
− Monthly review on Glitch Report and identifying areas of improvement
− Developing new procedures and policies like Registration card slotting, Departure bills, Check- in process.
− Effective Departmental trainings and audits for internal processes.
− Formulated Upsell policy, Kids passport, Mountain Bike policy, etc. 11 Jan 2015 – 27 Feb 2017
Front Office Team leader // Acting Duty Manager
Sameh Deraz, Front Office Manager, +974-**-***-*** Grand Hyatt Doha Hotel & Villas, Qatar
- Checking arrivals of the day: Time, allocation, special instructions, preferences, traces, Profile notes, Special request like Honeymoon, Birthday Connecting Adjoining,
- Receiving the Handover from Morning// Afternoon shift and ensure the Desk is Clean and Tidy before start of the shift.
- Discuss in the briefing which leading by me the Occupancy /the statistics of the day// The Hysat scores, NPS and Check In score and discus the last surveys coming one day prior// Groups, events in the hotel and the city
- Check the room status and follow up with Housekeeping about early arrivals and VIP s.
- Responsible for preparing the Upsell report
- Responsible of handling the Hyatt Loyalty Program
- Handling all the Complaints during the shift and Profile notes updated for proper follow up.
- Checking all the reports for the team in the end of the shift. Page 3/5 - Curriculum vitae of
Aymen Dandana
- Checking the long stay bills each week and apply the necessary discounts
- Coordinate with other departments regarding any information, instructions, Rules, requests and to let the team be aware about it.
- Handling and taking the required actions for the Front Desk Emails. Dates (month-year) 01 Sep 2013 – 11 Sep 2014
Position Night Receptionist // Front Office Shift Leader Supervisor full name, title and phone
Name and City of the company
Duties and Responsibilities
Hedi Oueli ; Front Office Manager ; +216-**-***-*** Radisson Blu Resort & Thalasso
Street Hedi Nouira, Zone Touristique 8050 Hammamet, Tunisia.
● Follow up with guest regarding satisfaction with guest-related issues.
● Assist staff with expediting problem payments (e.g., problems processing credit card).
● Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
● Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp).
● Anticipate sold-out situations and obtain satisfactory alternate accommodations when the property cannot accommodate guests with reservations.
● Block rooms in the computer and identify designated requirements and requests.
● Coordinate with Housekeeping to track readiness of rooms for check-in.
● Review shift logs/daily memo books and document pertinent information in logbooks.
● Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
● Assist management in training, motivating, and coaching employees.
● Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
● Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
● Anticipate and address guests' service needs.
● Develop and maintain positive working relationships with others.
● Perform other reasonable job duties as requested by Supervisors. Work experience
Dates (month-year) 16 April 2012 – 25 April 2013
Position Front Office Supervisor
Supervisor full name, title and phone Ghofrane Ben Fredj, Assistant Front Office Manager ; Name and City of the company
Duties and Responsibilities
Millennium Doha Hotel
Jawaan Street, Al Sadd. P.O.Box 24249 Doha ( Qatar )
- Supervise accurate and efficient Reception operations including check in/out procedures. Page 4/5 - Curriculum vitae of
Aymen Dandana
- Support Team Members in handling Guest requests and enquires to ensure a positive outcome.
- Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments.
- Ensure a consistent, high level of customer service.
- Maximize sales revenues through up-selling and marketing program.
- Manage Guest requests, inquiries, and complaints promptly and completely.
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.
- Completes check-in and check-out procedures as per the hotel standards.
- Meet and Greet VIPs.
- Blocking the rooms for all arrival according to Hotel Inventory. Work experience
Dates (month-year) 27 May 2011 – 20 February 2012
Position Front Desk Agent // Night Receptionist
Supervisor full name, title and phone Aymen Farjallah ; Front Office Manager ; Name and City of the company
Duties and responsibilities
Mövenpick Resort & Marine Spa Sousse
Boulevard 7 November, P.O. Box 114, 4039 Sousse (Tunisia) Deal with communications as part of the reception function. Deal with the arrival of customers
Dealing with bookings
Develop productive working relationships with colleagues Give customers a positive impression of yourself and your organization Handle mail and book external services
Maintain a safe, hygienic and secure working environment Maintain Customer Care
Prepare customer accounts and deal with departures Prepare to communicate in a business environment
Dates
Education Background
Address of the school
15 Sep 2008 – 20 May 2011
Hotel Management
ELkantaoui Sousse, Tunisia
Name of the company Institut Superieur Professionnelle de Tourisme Elkantaoui Dates 2007
Department Language
Address of School Sousse
Name of the company Sousse Langue (Tunisia)
Dates 15 Sep 2005 – 30 June 2006
Department Bachelor
Address of the school Zeramdine, Monastir ; Tunisia Page 5/5 - Curriculum vitae of
Aymen Dandana
Name of the company
Lycee 7 November Zeramdine
Language skills
Mother tongue(s) Arabic, French
Other language(s)
English, German, Russian
Self-assessment Understanding Speaking Writing
European level Listening Reading Spoken interaction Spoken production Language ENG Fluent Fluent Fluent Fluent Fluent
Language GER Basic Basic Basic Basic Basic
RUS Basic Basic Basic Basic Basic
Social skills and competences : Sociable, Dynamic, Leader, Team worker Technical skills and competences: Sales and Marketing, Rooms division, Accounting, Housekeeping. Computer skills and competences: Opera, Fidelio, Word, Excel, Outlook, PowerPoint
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