Terri L. Thompson

Experienced Human Services Manager

Baltimore, MD 21206

adzaa3@r.postjobfree.com

+1-443-***-****

As an established writer, I possess excellent communication skills both in English and Spanish. Succinct language is essential to documenting in case management. My career has focused on transforming lives in mission-driven organizations, particularly, those serving marginalized groups. With 17 years total experience, I have proven ability to serve humankind through case management, one:one sessions, facilitating group sessions, training of staff, and resource development. Work Experience

Case Manager, Homeless Services

St. Vincent DePaul of Baltimore - Baltimore, MD

February 2020 to May 2023

• Manage client caseload of 20-25 in the Front Door Rapid Rehousing program.

• Refer clients to social services, and other community resources.

• Provide rental assistance to promote stability, employment development, housing, and mental health support.

• Employ person-centered and trauma informed approaches to case management.

• Develop Individual Service Plans centered on goals that assist in maintaining stable housing.

• Provide crisis intervention as and when needed.

Senior Case Manager

Paradise II PRP - Baltimore, MD

July 2017 to August 2019

• Managed a caseload of 20 - 25 consumers with various mental disorders.

• Prepared curriculum for groups of 15 that includes social skills, anger management, conflict resolution, coping and personal hygiene.

• Conducted individual sessions for each consumer on caseload.

• Prepared daily encounter notes and monthly reports. Student Counselor Intern/Supervised Internship I

Love and Hope Counseling Services, LLC - Oklahoma City, OK August 2012 to December 2012

• As an intern, experienced intensive and supervised opportunities and applied classroom experience to clinical practice.

• Service areas included: case and caseload management; counseling; and evaluation and assessment.

• Skills sets applied with a broad range of knowledge of disability, vocational, and psychosocial factors.

• As an intern, I was provided the opportunity to both observe and participate in the full range of job functions of a rehabilitation counselor.

Behavioral Health Rehabilitation Specialist

Public Strategies, Inc - Oklahoma City, OK

February 2012 to September 2012

• Provided psychosocial rehabilitation services to targeted populations (at-risk/low-income) at Edwards Elementary in the Neighborhood Strategies Project.

• These behavioral health remedial services were necessary to improve client's ability to function in the community. Central foci were self-care, anger management, impulse control, and other social skills to promote lifestyle change and recovery practices.

• Services were provided in both individual and group settings. Student Counselor/Practicum

Promises, Incorporated - Oklahoma City, OK

March 2012 to May 2012

• Worked in supervised rehabilitation counseling practicum activities that included a minimum of 100 hours of observed and applied experience serving persons with disabilities.

• The practicum activities included: orientation to program components; observation of all aspects of services delivery; work assignments; performing the tasks required of an employed rehabilitation counselor at the agency; and, academic reporting (logs, weekly progress reviews and activity summaries).

Site Coordinator/Lead Tutor

Victory Diagnostic Learning Center - Oklahoma City, OK November 2009 to January 2012

• Recruited students from targeted populations (at-risk/low income) in elementary through middle school; prepared diagnostic and post-test data, as well as individualized learning plans.

• Wrote initial lesson plans from diagnostic data.

• Developed teacher/student tutoring assignments and coordinated scheduling of students with parents.

• Supervised, consulted, and trained adult staff. Supervised tutoring of diverse students; collected daily attendance and submitted weekly.

• Monitored, critiqued, and evaluated all weekly lesson plans.

• Prepared progress reports at the end of each session and assisted tutors with same.

• Coordinated and assisted with conducting staff orientations, tutored students in reading and phonics, advising parents, and monthly staff meetings.

Education

Master's degree pending (42 of 48 hours) in Vocational Rehabilitation Counseling and Disability Studies

LANGSTON UNIVERSITY OKC - Oklahoma City, OK

August 2010 to January 2012

Bachelor's in Political Science and Public Administration FISK UNIVERSITY - Nashville, TN

August 1973 to May 1977

Skills

• Mental Health, Case Management, Counseling, Documentation, Microsoft Office, problem solving, Management

• problem solving (10+ years)

• Case management

• Crisis Intervention

• Public Relations

• Behavioral Health

• Classroom Experience

• Tutoring

• Conflict management

• Individual / Group Counseling

• Program Development

• Group Therapy

• Time management

• Intake Experience

• Motivational Interviewing

• Microsoft Outlook

• Communication skills

• Computer literacy

• Microsoft Excel

Languages

• Spanish - Fluent

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