Customer Service Front Desk
Resume:
Sharifur Rahman
Address: Street # Vill-828 madina khalifa south Doha QATAR
Contact : E-mail : ***************@*****.*** & Mobile:009**********
Job Summary: The Housekeeping team is responsible for ensuring customer areas are all stocked and maintained to an exceptional standard for all guest. Assist in maintaining good public relations with patrons and co-workers. Adhere to safety and security standards of the Hotel while complying with applicable pre-determined internal control procedures. I am right person to show organizational skills, cleaning standards, customer service, and should thoroughly enjoy creating excellent experiences for our customers. The ideal candidate will also have a friendly and outgoing disposition and ready to work in a fast-paced environment
Current job - Organization: Fastrack limousine Doha QATAR since 1st October 2019 to till date as a Driver.
Career History –
Sep. 2017 Organization: Royal Tulip Sea Pearl Beach Resort Coxs Bazar, Bangladesh
to January 2018 Position: Housekeeping Team leader.
Key Responsibilities:
Address guest’s needs in a professional, positive and timely matter.
Welcome and acknowledge each guest with a smile, eye contact and a friendly greeting, using the guest’s name when possible.
To be able to provide a product that is vacant, ready and inspected and then punch the room through the telephone system.
Thank guests with genuine appreciation and provide a fond farewell.
Respond promptly to requests from guests, Housekeeping Manager and Front Desk.
Work closely with Front Desk to ensure guest satisfaction and consistency in Guest Service.
Promptly and efficiently carry out all guest requests
Maintain a professional manner with all hotel guests and employees.
Maintain guest/employee confidentiality.
Address guest concerns in a positive and helpful manner and take prompt, corrective action where necessary.
Performs daily cleaning of assigned guest rooms and corridors to hotel standards.
Ensure adequate linen and guest supplies are stocked on cart, the storage area is cleaned daily and that all equipment used is in good working conditions before commencing daily
Duties:
Collect all required reports, pager and keys from housekeeping office at the beginning of a shift.
Assigns workers their duties and inspects work for conformance to prescribed standards of
Cleaning and disinfecting wash basins, counter tops, toilets, mirrors, tubs, and showers.
Washing and drying glass surfaces.
Loading dishwasher and putting away clean dishes and cutlery.
Washing and drying other items such as pots and pans.
Emptying and cleaning trash containers.
Dusting furniture and fixtures.
Vacuuming carpets and upholstery, moving furniture when required.
Making up beds and changing linens as required.
Address guest’s needs in a professional, positive and timely matter.
Welcome and acknowledge each guest with a smile, eye contact and a friendly greeting, using the guest’s name when possible.
To be able to provide a product that is vacant, ready and inspected and then punch the room through the telephone system.
Thank guests with genuine appreciation and provide a fond farewell.
Respond promptly to requests from guests, Housekeeping Manager and Front Desk.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Must stock carts at the beginning and at the end of shift in accordance to the cart stocking procedure.
Clean guest rooms according to standards within allotted time by sweeping, mopping, scrubbing, or vacuuming.
Change bed linens, replace towels, and ensure that all amenities stocked in accordance to standards.
Follow all established departmental COVID-19 guidelines and SOP’s.
Clean and polish furniture and fixtures; dust furniture, walls or equipment.
Notify manager and to be able to log in the property’s electronic system concerning the need for repairs in guest rooms.
Maintain the closets and elevator landings to ensure that they are cleaned and organized.
Process guest items left in rooms according to lost and found policy.
Follow sustainability guidelines and practices.
Visually inspect tools, equipment or machines (e.g., to identify defects)
Must wear a Duress Alarm as a part of the uniform.
Practice safe work habits, wear protective safety equipment and follow Material Safety Data Sheets and OSHA standards.
Through our Sharps Training, you will be able to handle and dispose of sharps in provided containers.
Due to the active environment of the hotel, ensure that we are looking at opportunities in assigned rooms that need deep cleaning and advise management of areas that may need extra attention.
Perform duties as needed when short staffed or during peak periods.
Provide stay over service that meets all of the brand requirements.
Perform other duties as requested by management.
Support all co-workers and treat them with dignity and respect.
Assist individuals with disabilities, including assisting visually, hearing or physically-impaired individuals with guidelines escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way.
Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate Standards.
Must be able to obtain and maintain appropriate license through New York State Gaming Commission
Job Requirements
Practice safety standards and be aware of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and properly reporting as found
Respect for guests’ property should always be exercised
Responsible care of equipment
Replace dirty linen and used amenities in bathrooms.
Sweeping, and mopping floors.
Restocking room supplies such as glassware, coffee, and writing supplies.
Checking all appliances are in working order and reporting any deficiencies.
Assist with cleaning the public areas, washrooms and elevators when required.
Realign furniture and amenities according to prescribed layout.
Respond to guest requests for additional items.
Observe and report damage of hotel property.
Other duties as assigned.
Check that all common areas are hazard free and ready for guest.
Ensure high level of customer service is maintained at all times
Qualifications:
Having Previous Housekeeping experience
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Ability to lift, move furniture and heavy objects.
Flexible & adaptable to different working conditions & hours.
Ability to stand for long hours.
Highly responsible & reliable
Ability to work cohesively as part of a team with minimum supervision
Ability to focus attention on guest needs, remaining calm and courteous at all times
Have excellent attention to detail and be a real team player
Be organized and work well under pressure
Have a friendly, bubbly, and flexible attitude
Communicate effectively in English
May 2016- Organization: Taj palace hotel Dubai UAE.
July 2017 Position: Bellman
Sep 2012- Organization: Fairmont hotel Dubai UAE.
Aug 2015 Position: Housekeeping Room Attendant
Duties:
Collect all required reports, pager and keys from housekeeping office at the beginning of a shift
Maintain clean and neat pantry and work area.
Check all vacant rooms and report any discrepancy
Report guest complains and maintenance problems to the Supervisor or housekeeping office.
ACADEMIC QUALIFICATIONS:
Secondary School Certificate
Mar 2000- Passed S.S.C from National University Of Bangladesh
Certification:
I have Driving license form Dubai UAE.
I Have received Certificate of Appreciation star of the month Taj palace Hotel Dubai UAE.
Having Driving License From Bangladesh.
I have Driving license from Doha Qatar.
Personal Attributes:
Self-motivated, Dynamic, industrious
Competent Neat, pleasant personality
Neat, pleasant personality.
I have ability to work on feet for an extended period of time.
I have ability to bend, reach, crouch,, kneel, push and pull 50+ on a consistent basis
Creative and innovative
Proactive individual with a clear sense of purpose .
Trustworthy, Friendly and approachable
Professional Skill:
Knowledge of Computer Basic
MS-Word, MS-Excel
Internet & Email Corresponding etc.
Language Proficiency:
Language Speaking Reading Writing
English Excellent Excellent Excellent
Hindi Excellent None None
Bangali Native Native Native
Persian(Farsi) Good None None
Signature
Sharif rhaman
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