Christopher Cook

Newalla, OK *****

adza9t@r.postjobfree.com

+1-405-***-****

● Dedicated to customer service with several years of experience in US and Local government and banking settings. Consistently achieve high customer satisfaction comments and problem resolution, as well as

meeting expectations of the company. Various levels of training over the past 20+ years. Training of both

subordinates and superiors in military, data entry and customer service emphasized areas.

● Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to

customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all

safety, security, quality and company operations policies. Knowledge of the sales process and familiar with

customer service. Very energetic with a passion of training and ensuring others have the tools to become

successful.

Authorized to work in the US for any employer

Work Experience

City Carrier

United States Postal Service - Norman, OK

January 2020 to Present

Delivered mail and parcels to residents and businesses using varies means (walking, driving, and mail centers). Ensure correct and to Kelly delivery. Maintain holds, and forwarded mail of routes to ensure the best customer service.

Service Manger

Shepherd Automotive, Oklahoma City - Oklahoma City, OK December 2017 to Present

Initial position as Service Advisor, then promoted to Service Manager in 2 years. Responsible for performance of company and personnel. Managed the day to day operations of the shop. Process payments for repair orders, ensuring accuracy and correct posting. Ensured customers real completely satisfied with repairs and experience

Provide excellent customer service and responsible for meeting customer needs. Selected Contributions:

• Managed the day to day operations for the facility

● Built trust of technical personnel and customers with honesty and commitment to excellence by providing an excellent customer experience and detailed estimates.

● Interact with suppliers, customers and technicians to produce quality repairs. Service Advisor

Shepherd Automotive, Oklahoma City

April 2015 to December 2017

Provided excellent customer service and responsible for meeting customer needs. Facilitated the repair order process from the initial concern, to the technician's diagnosis and recommendations. Provided estimates for repairs and recommended maintenance and repairs Selected Contributions:

● Improved yearly sales and customer satisfaction by implementing a superior customer service.

● Built and maintained relationships with customers, suppliers and technicians to provide a superior customer experience.

● Ensure customer issues were documented and forwarded to technicians for correct a complete diagnosis.

Material Management Specialist

US Air Force Reserves - Tinker AFB, OK

April 2010 to May 2016

04/10to 05/16

Review policies, methods and procedures of maintenance/supply interface. Briefed section supervisors, and commanders of status and changes. Monitor urgency of need designator codes A and B. Evaluated and provided status updates of MICAPS. Continued communication with Logistics and Maintenance to ensure aircraft were mission ready. Maintained weapons for the entire wing. Ensuring proper maintenance, storage and issuance.

Selected Contributions:

● Determined MICAP and processed part requisitions, communication with Maintenance Squadron.

● Responsible for proper maintenance, storage and issuance of weapons for the 507th ARW HVAC Apprentice

ProTech Mechanical

August 2014 to March 2015

Trained for HVAC Journeyman position, through on the job training and testing. Read blueprints and schematics to ensure proper installation and correct repairs. Installed, new home HVAC units and ducting in accordance current building codes. Trained in proper diagnosis and repair of residential and commercial HVAC units. Provided regular maintenance checks of HVAC equipment of all Chickasaw Nation server rooms in all casinos and headquarters. Provided emergency repairs as needed.

Selected Contributions:

● Reading of blueprints and schematics for residential and commercial HVAC systems.

● Maintained HVAC equipment for all Chickasaw Nation casinos, through weekly inspections. Provided emergency repairs when needed.

● Installed HVAC systems in new home construction. Administrative Assistant I

Oklahoma Department of Corrections

December 2010 to August 2014

Initially hired as Administrative Assistant I, and promoted to Administrative Assistant II in 3 years. Receive and track all offender transfer packets from facilities, and county jails. Received and process all incoming offenders into state custody, Reviewed all packets for contact and errors, Communicated to facilities any corrections needed.

Track and sort all packets tom respective officers. Created weekly, monthly, quarterly, semi annual, and annual reports for supervisors, Board Corrections, and Pardon and Parole Board. Assisted with providing Reception

Centers with bed allocation of all state and private prison facilities. Provided security and supervision of the Law and Leisure library for offender access at Joseph Correctional Center, for approximately 1,400 offenders.

Conducted both offender and new hire orientation as needed. Ensured access to the courts were available to all offenders in accordance with local state, and federal laws. Ensured and maintained all required documentation for

American Correctional Accreditation. Conducted daily, and weekly inspections of fire and safety equipment for the facility

Selected Contributions:

● Maintained security and order within the Law and Leisure Libraries at Joseph Harp Correctional Center.

● Implemented a procedure for offenders with court deadlines. Verified all deadlines.

● Provided facilities with accurate bed and offender counts,

● Monitored daily offender transports from facilities statewide

● Processed and accepted all incoming offenders from all county and courts. Correctional Security Officer I, II, III

CPR

April 2008 to December 2010

Provide security and supervision of approximately 1,400 offenders in a variety of situations and activities; maintain security of assigned area/post. Patrolled grounds, housing units, corridors, and work areas on assigned shift; observe all offender movement and activities. Maintained order and discipline in programs, meals, movement, and work areas. Assigned and managed work details for offenders. Performed security searches of offenders, living areas, recreation/common areas, and work areas for contraband. Operated manual and electronic security equipment. Performed various assignments both on and off location. Trained in the use of lethal and non-lethal use of force. Prepared documentation and reports in accordance with policy CPR and First Aid trained. Selected Contributions:

● Maintain security and discipline inside the facility with limited supervision and assistance.

● Assisted in Emergency Action Plan for all facilities.

● Assisted in Key Control Measures for all Security stations.

● Assisted in standardization of Shift Checklist for Security Personnel. Human Resources and Information Management Specialist Oklahoma Army National Guard, 645 Personnel Service Company August 2004 to April 2010

Train soldiers in computer applications and basic soldier skills. Supervise 1 to 20 soldiers. Develop training for soldiers. Assist in determining training needed by soldiers to complete Army mission. Selected Contributions:

● Trained to perform data entry of legal documents. Attention to detail and accuracy of utmost importance, while maintaining all privacy guidelines of the US Army and personnel. Performed above standards in speed and accuracy. Maintained above average speed and accuracy.

● Entrusted with responsibility as a verifier of other data entry personnel work. Education

Associates Degree in Liberal Arts

Rose State College - Midwest City, OK

January 2007 to December 2008

Skills

• Customer Service Leader

• Customer Satisfaction Enhancement

• Team building & Training

• Complaint Handling & Resolution

• Sales Improvement

• Goal Setting & Achievement

• Auto Service Management

• Blueprint Reading

• Law Enforcement

• Materials Management

• Schematics

• Strategic Planning

• Facilities Maintenance

• Sales

• Customer service

• Driving

• Computer literacy

• Commercial driving

• Military

• Security

• Writing skills

• Communication skills

• Computer skills

• Automotive repair

Military Service

Branch: United States National Guard

Rank: E4

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