Abdul Rehman Khan Tonoli

Experience: ** Years Customers service, Sales and Marketing

Address: ***-**** *****, ****** ***** Town, Lahore Contact No: 034*-******* / 033*-*******

E-mail: adza4j@r.postjobfree.com

Objective:

I am experienced and highly energetic candidate who is able to drive profitability improvement through strategic growth, waste elimination, and quality enhancement. I have a long track record of successfully directing the execution of tactical operating plans, and in the past I have worked with some of the worlds most respected and recognizable brands. Right now I am looking for a suitable leadership position with a market-leading, high-growth company that offers opportunities for advancement into sales management.

Education:

• Master’s in Business Administration [ MBA]

2012

Virtual University, Lahore, Pakistan (Major) Marketing

• Bachelor’s in Commerce [B. Com] 2008

Gates College of Arts & Commerce, Lahore

• Intermediate in Commerce [I. Com] 2005

Hashmi College of Commerce, Lahore

• Matriculation [Science Group] 2003

Hassan Memorial Science Academy, Lahore

Professional Profile:

• 11 years’ experience in Marketing, Sales & Customer Services experience.

• Highly skilled in maintaining a strong customer focused culture while driving sales

• In depth knowledge of building relationships with customers focused on maximizing sales

• Track record of achieving individual and company sales goals

• Experience of working in a busy, inbound/outbound call center environment.

• Ability to remain calm when dealing with emotional, difficult or distressed people.

• Ability to build relation with customer, satisfy & motivate the customer

• Flexible & able to learn new things

• Professional in appearance and strong work ethics

• Fully aware of the importance of data security and relevant legislation.

• Genuinely enjoy helping people by providing best customer services.

• Computer skills include MS office suite, CCMS-Live Agent CRM, Internet etc.

• Marketing Strategies & Campaigns

• Corporate Communications

• Creative Team Leadership

• Product Positioning & Branding

• Motivational skills

• Good analytical and communication skills

• Focus Group & Market Research

• Development of Training Materials

• Sales Collateral & Support

• Event Planning and management

• New Product Launch

Professional Experience:

Promote As a Sales Manager (Lightstone Publications) 25 August 2019 - Continue

Major responsibilities:

• Setting Sales Target for the Sales team

• Making and exercising different sales strategies to meet the annual sales target

• Identifying the potential of the individual and allocating the area and the domain

• Maintained a high level of customer services.

• Coordinated with Sales Director and ensured achievement on monthly and annual sales goals.

• Administered and maintained key customers at various levels.

• Monitor day to day activity and provide guidance to sales team

• Evaluated all pricing and ensured consistency on same at all times.

• Ensured compliance to all company policies and procedures.

• Monitored and tracked all sales and promotional programs for sales team.

• Trained new and existing sales executives

• Maintained effective relationships with existing customers and increased revenue.

• Identifying and managing potential distributors, vendors and sales agents.

• Helping to grow the sales pipeline in the shortest time possible.

• Planning & implementing marketing activities across all online & offline channels.

• Setting up new marking strategies.

• Generating sales leads.

• Logging and progressing all new leads / potential sales enquiries.

• Analyze and produce reports on data provided by customers.

• Campaign tracking, measurement, evaluation and reporting on all activity.

• Co-coordinating company representation at relevant conferences and exhibitions.

• Organizing Sales and training workshops

• Working on Sales forecast

Assistant Manager for Lightstone Publications:

1 Jan 2019 – 25 August 19

Major responsibilities

• Maintained a high level of customer services.

• Coordinated with sales manager and ensured achievement on monthly and annual sales goals.

• Administered and maintained key customers at various levels.

• Prepared proposals and provided daily reports accurately.

• Ensured compliance to all company policies and procedures.

• Monitored and tracked all sales and promotional programs for sales team.

• Maintained effective relationships with existing customers and increased revenue.

• Identifying and managing potential distributors, vendors and sales agents.

• Helping to grow the sales pipeline in the shortest time possible.

• Planning & implementing marketing activities across all online & offline channels.

• Setting up new marking strategies.

• Generating sales leads.

• Logging and progressing all new leads / potential sales enquiries.

• Making sales calls and handling enquiries from potential customers.

• Analyze and produce reports on data provided by customers.

• Co-coordinating company representation at relevant conferences and exhibitions.

• Organizing Sales and training workshops

Assistant Manager for Sadiq Publications:

31 August, 2017 – 31 December 19

Major responsibilities:

• search for new clients who might benefit from company products or services and maximize client potential in designated regions

• develop long-term relationships with clients, through managing and interpreting their requirements

• persuade clients that a product or service best satisfies their needs in terms of quality, price and delivery

• negotiate tender and contract terms and conditions to meet both client and company needs

• calculate client quotations and administer client accounts

• provide pre-sales technical assistance and product education

• work on after-sales support services and provide technical back up as required

• arrange and carry out product training

• analyze costs and sales

• prepare reports for head office and keep customer records

• meet regular sales targets and coordinate sales projects

• support marketing activities by attending trade shows, conferences and other marketing events

• make technical presentations and demonstrate how a product meets client needs

• liaise with other members of the sales team and other technical experts

• help in the design of custom-made products

• Provide training and produce support material for other members of the sales team.

As Business Development executive for Fidem Education Network: 01 Aug, 2016 – 30 Aug, 2017

Major responsibilities

• Representing company by arranging product exhibitions, events and seminars

• Arrange orientations for capturing potential customers

• Attending team meeting and sharing best practice with colleagues

• Arrange meetings with potential customers to prospect for new business

• Represent company products in front of potential customers

• Making accurate, rapid cost calculations and providing customers with quotations

• Liaising with books seller to check the progress of existing orders

• Track Product inventory on display and in stock

As Sales executive for Fidem Education Network:

15 Sep, 2014 – 30 July, 2016

Major responsibilities

• Gathering market and customer information

• Listening to customer requirements and presenting appropriately to make a sale

• Maintaining and developing relationships with existing customers in person and via telephone calls and emails

• Clear all points & extra opportunities to customers which company offer

• Maintain strong feedback / liaison with customers

• Responding to incoming email and phone enquiries

• Negotiating the terms of an agreement and closing sales

• Maintain complete & accurate customer details record in system for strong & rapid liaison

• Maintain customer accounts records on daily basis

• Follow up orders packing & dispatching on time

As customer support executive for IBEX Global:

14 Aug, 2010 – 12 Sep, 2014

Major responsibilities

• Politely deal the customers and understand his issues

• Responding promptly to customer enquiries via telephone

• Using the CRM system to record necessary information and instigate actions as required.

• Handling objections professionally.

• Dealing efficiently with questions and queries from customers.

• Respond & resolve customers issues on urgent basis

• Directing requests and unresolved issues to other colleagues.

• Provide accurate and authentic information to customers regarding his issues

• Recording and analyzing data from customer complaints to identify recurring problems and limit repeat complaints.

• Arrange meeting regarding new queries to improve customer services experience with managers and Quality Assurance officers

• Getting an encouraging feedback from customers on the service they have received.

Other Experiences:

• Two years’ experience of Auto mobile Parts

(Sales & Customer Service)

IT Proficiencies:

• CCMS Live Agent CRM

• Microsoft Windows

• Microsoft Office

• Internet & Emailing

Achievements:

• Employee of the month award holder in IBEX Global & TRG (Several Times) Interest:

• Learning, analyzing & overcoming various occurring problems

• Exploring Marketing Strategies & Business tactics

• To acquire knowledge of modern technologies

• Exploration of company’s ambiance, gear & techniques References:

References will be provided upon further association.

Contact this candidate