Roberta Harriman

**** ********** **

Lakeland, Fl 33811

***/***-****

Professional Experience

Elder Services

May 2015- Present

Liaison for all services required, ie: Medical, Financial, Legal, and Power of Atty.

Financial Exploitation and fraud prevention.

Transportation to and from dr appts, shopping and light housekeeping.

Dan’s Pressure Washing Collections Agent Zephyrhills, FL

May 2015 to December 2021

Managed customer’s delinquent accounts and effectively retrieved payments.

Negotiated payments to settle accounts and documented all actions within the collections process.

Handled numerous calls daily regarding collections, complaints, investigations, and billing discrepancies.

BIC Graphic Collector Clearwater, FL

November 2006 to April 2015

Reviewed and analyzed customers’ accounts to recover outstanding balances.

Handled a high number of collection calls and negotiated payments and processed settlements.

Met company’s goals and performance metrics consistently on a monthly basis.

Education

Mount Ida College A.S. in Business Administration May 1980

Skills

Collections

Customer Service

Computer Skills

Attention to Detail