LANNIE ADAM SHANKS

* **** ***** *****, ***. K

Cockeysville, MD 21030

Contact: 443-***-****

Email: adza3i@r.postjobfree.com

OBJECTIVE:

To continue to challenge my skills to secure a position with a progressive organization offering opportunities for growth and advancement.

SKILLS:

Charismatic, assertive personality.

Function well independently and in team environment.

Ability to recognize and anticipate the needs of customers and respond accordingly.

Adapts easily to new concepts and responsibilities.

Provided superior customer service skills assistant and evaluated customer needs, recommending best alternative.

WORK HISTORY:

April 2021 – August 2023 – Henderson – Webbs Inc. Tech Service Correspondence Typist.

Position Summary: Correspondence-Typist is responsible for composing outgoing correspondence.

Reporting Relationship: Reports to the Technical Services Supervisor

Essential Job Functions:

Always conduct in a professional manner by being courteous to residents, vendors, and co-workers, and treating them with respect.

Maintain confidentiality by not disclosing any information on a resident or a resident’s account with anyone including the police or law enforcement. Only discuss information with the leaseholder.

Type contact letters violation letters, lock out letters, option letters, name addition/deletion letters, settlement and building letters as directed.

Provide copies of resident payment ledgers and rental agreements.

Copy, fold, and mail all correspondence daily.

Enter memos into Yardi for all correspondence mailed to the residents and applicants.

Enter violation re-checks into the re-check book.

Filing paperwork in Resident’s files.

Perform all other duties as assigned.

Nov. 2019 – May 2020 – Floor and Décor Distribution Center, Baltimore, MD – Maintenance / Housekeeper Specialist / Quality Control Operator

Receive

Process and issue warehouse stock

Follow instructions regarding the use of chemicals and supplies in accordance with directions

Perform cleaning activities such as dusting, mopping etc.

Perform minor repairs.

Check control panels and electrical wiring to identify issues.

Install appliances and equipment.

Do garden/yard upkeep by mowing lawn, collecting trash etc.

Manage projects and labor on projects related to improving the quality of goods and/or improving processes within the Distribution Center

Document and communicate all quality issues within the Distribution Center to the appropriate personnel

Audit inbound and outgoing shipments for quality issues

Maintain equipment and housekeeping standards

Ensure warehouse flow and planning is maintained

Ensure proper stock rotation and all supplies needed for the warehouse are available for use (i.e. RF units, batteries, equipment etc.)

Assist with physical inventories

Ensure safety standards are met and comply with OSHA and MSDS standards

Demonstrate a thorough understanding of compliance with the company’s safe lifting practices

Document attendance and participate in reviews for team members, coach, train and mentor members of the distribution team in the areas of quality

Act and work in a manner that is consistent with company’s core values

Sep. 2017- July 2018 - BCCC Public Safety, Baltimore, MD – Security

Patrols assigned beat and responds to emergency calls to protect person or property from crimes, fires. or another hazard.

Access unsecure and secure the building doors

Writing log reports

Patrols assigned area on foot

Attend public gathering to maintain order

May 2016 – Sep 2017 – Kohl’s – Timonium, MD – Customer Service

Operated a cash register to process cash, check and credit card transactions.

Computed sales prices, total purchases and processed payments.

Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.

Placed special orders and called other stores to find desired items.

Set up and organized store Grand Opening.

Trained staff in processing returns, exchanges, and damages

Set up and organized Customer Service Department for staff use.

Multi-tasking, answering and transferring phone calls; processing returns, exchanges and sales.

Administered all point of sale opening and closing procedures.

November 2011- May 2013 - DSW, Hunt Valley, MD - Sales Associate

Computed sale receipts/funds from cash register.

Administered to new personnel on cash register.

Possess excellent communication and people skills.

Greeting customers

Assisting customers

promoting the rewards program, ringing up customers efficiently

Providing change as necessary

Maintaining the cleanliness of stores

Replenishing stock as needed

April 2008- August 2009 - Victor O’Neil Studios, Falls Church, VA - Photographer

Photographed students for class, senior, prom, under-class and sport activity portraits.

Assisted with registering and scheduling students for photo sessions.

Instructed the young men proper fit of shirts, tuxedo, cap and gowns. (Seasonal)

Assisted Photographer / setting up props

Photographer Fashion Models.

EDUCATION:

The Arts Institute of Washington, bachelor in Fine Art degree 7/2014 – 12/2016

BCCC Harbor Campus, General Studies bachelor’s degree in business Theatre/Production, 9/2006 – 6/2007

COMPUTER AND OFFICE SKILLS:

Microsoft Office

Mac & Mac Protool

Adobe Cut, Premiere & Photoshop

Studio Film Maker.

INTERESTS:

Video Filmmaking/Production, Screenwriting, Acting, Photography, Poetry, Modeling, Movies,

and Music.

REFERENCES:

Available on request

Contact this candidate