SULTANA RAHMAN TOFA

HR Admin cum Customer Care Representative

WORK EXPERIENCE

SKILLS

Acknowledging and resolving customer complaints, knowing our products inside and out.

Processing orders, forms, applications, and requests, keeping records of customer interactions, transactions, comments, and complaints.Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process, and managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support

Planned and executed successful campaigns across various channels, including social media, and email marketing. Summerfield International School -Bangladesh 2019- 2022

Monitor the student's progress to counsel them and assist them in improving. Administer and evaluate class tests, quizzes, and term exams and prepare lesson plans per the prescribed curriculum. Revamped the learning

methodology to be more interactive and engaging.

Processing paperwork, applications, and requests.

Recording students' transactions, comments, and

complaints.

Coordinating with coworkers.

Assessing customer service efficiency.

Supervising junior customer service reps.

Provide excellent client service.

Al Fayez llc -Al Nahda,Dubai 2023- Now

HR Admin cum customer care representative

Strategic thinking

Creative problem-solving

Market research

Social media management

Project management

Leadership

Team management

Communication

Collaboration

Time management

Administrative Officer

EDUCATION

Master's Degree

Britt's Imperial University 2023 – Present

LANGUAGE

Native Bangla

Advanced English

Baitul Aman 12, Salah al

din, Deira

sultanarahmantofa

adza3h@r.postjobfree.com

Intermediate Hindi and Urdu

+971-**-***-****

For almost a year in customer care, I've learned

patience, management, and development as an

admin cum customer service representative.

Resolve consumer problems quickly and

effectively. Maintain customer interactions,

accounts, and paperwork. Follow communication

protocols and multi-channel consumer

communication.

MS Office- Expert

Ms Power point -Expert

Ms Excel -Intermediate

Microsoft Office Suite

Contact this candidate