Customer Service Call Center
Resume:
Work History Personal Info
Skills
Call center, customer service, purchasing, admin
Lucy Corpus
Team player, comfortable with all levels of management. Dependable, hard-working, organized, able to multi-task in a fast paced environment. Experience as call center lead
Worked in a manufacturing environment.
30+ years experience working data entry, computer knowledge, customer relations. Customer Service/Issues Representative
TXU Energy, Irving, TX
Maintained customer loyalty with forward-thinking
strategies focused on addressing customer needs
and resolving concerns.
Responded to customer requests for products,
services and company information.
Used company troubleshooting resolution to
evaluate customer issues while leveraging
personal expertise to find appropriate solutions.
Provided primary customer support to internal and
external customers in fast-paced environment.
Entered customer interaction details to track
requests, document problems and record solutions
offered.
Described the electric utility market to customers, thoroughly explaining details to resolve their issue. As a call center lead, assisted representatives with calls
Delegated calls in queue
2011-04 -
2018-01
Purchasing Admin Assistant
American Airlines Inc. Maintenance & Engineering
Base, Fort Worth, TX
Worked with commodity managers to resolve
problems with aircraft parts, pricing, expediting of orders.
2007-01 -
2011-03
Phone
adza3c@r.postjobfree.com
Business-to-customer
expertise
Excellent
APICS experience
Good
SAP experience
Good
Microsoft Office
Good
Typing, data entry
Excellent
Admin experience
Good
Aircraft parts purchasing
Very Good
Education
Performed various administrative functions,
including filing of paperwork, maintaining files per FAA regulations, travel arrangements, expense
reports.
Worked with internal and external customers to
understand requirements and provide exceptional
service.
Use of Microsoft office suite: Excel for vendor
reports, AAPICS to input orders, expedite, maintain estimated time of delivery. Outlook to maintain
managers calendars.
Not completed : International Business
University of North Texas - Denton, TX
Minored in Spanish
Coursework in Supply Chain Management,
Organizational Management, Global Marketing,
and Human Resource Management.
2008-09 -
2013-05
Associate in General Studies: Psychology
Tarrant County College District - Fort Worth, TX
2004-08 -
2006-08
Issue resolution
Very Good
Order processing
Excellent
Client assessment and
analysis
Good
Customer service
excellence
Excellent
Customer complaint
resolution
Excellent
Customer acquisition and
retention
Very Good
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