COMFORT UDECHUKWU

Magodo Phase *

Lagos

070********

adza39@r.postjobfree.com

OBJECTIVE

Motivated and resourceful personnel with cognate experience in customer service and administrative support. Successfully managed high-volume workloads in rapidly changing environments where I have maintained high customer satisfaction rate with my problem solving skills, de-escalation and communication skill.

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EXPERIENCE

University Of Lagos

B.Ed. Edu Administration.

2010-2015

NYSC Discharge:

2016

CUSTOMER SERVICE / ADMIN OFFICER WINELIGHT ANALYTICAL SYSTEMS September 2021 - PRESENT

Open and maintain customer account by recording account information

Resolve product or service problem by clarifying customer’s complaint: determine the cause of the problem, selecting and explaining the best solution to solve the problem.

Recommend potential products and services to management by collecting customer information and analyzing customer needs

Manage large volumes of incoming calls.

Ensuring that customers are satisfied with products and services.

Follow up with clients or customers to check they are still satisfied with any purchase.

Informing customers about additional products and services

Manage vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions.

Inducted new employees on administrative procedures, company policies and performance standards.

Monitored supervisor's work calendar and scheduled appointments, and meetings.

Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.

FRONT DESK/ CUSTOMER SERVICE WINELIGHT ANALYTICAL SYSTEM LIMITED

November 2018 - January2021

Welcome visitors and direct them appropriately by notifying the intended company personnel of the visitor’s arrivals.

Maintain office security by following safety procedures and controlling access via reception desk(logbook, issue visitor badges)

Ensuring the reception area is tidy and presentable with all necessary stationary and materials

Receive, sort and distribute daily mails/deliveries

Restocked supplies and placed purchase orders to maintain adequate stock levels.

Scheduled office meetings and client appointments for staff teams.

Liaising with subcontractor, project lists, payments, and documents for organizational support.

Manage vendors, contractors, and professional services personnel to receive orders, direct activities and communicate instructions.

Inducted new employees

Marketing Executive REILLA PROPERTIES

January 2017 - September 2017

Developed technical and non-technical marketing presentations, public relations campaigns, articles, and newsletters.

Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.

Managed workflow between staff, coordinating documents, planning and creative material distribution.

Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.

KEY SKILLS—

COMPUTER SKILLS

Travel coordination Master calendar management

Business administration

Mail handling

Documentation and reporting

Microsoft Office: Spreadsheet, Power point, SAP Business One.

INTERESTS

Networking events, swimming, travelling, surfing the internet.

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