SUBUL BAIG

Morton Grove, IL • 847-***-**** • adza1z@r.postjobfree.com

SUCCESSFUL DIRECTOR OF BUSINESS DEVELOPMENT

Director of Business Development • Director of Operations • BDC Director • Internet Sales Director

Business Development • Call Center Management • Internet Sales • Client Acquisition & Retention

Weekly and Monthly Commissions • Record-Keeping • Sales Figures Reporting • Data Management • Increased Sales • Improved Customer Service Scores to Green Levels • Boosted Revenue •Created Dealership Manuals • Policy and Procedures

WORK EXPERIENCE

Bob Rohrman Schuamburg Ford, Schaumburg, IL 2023

Business Development Manager, Internet Sales Manager, Sales Admin

●Manage BDC, phone leads, all dealership phone calls, internet leads, complaints, etc

●Direct Sales Staff with customer leads

●Managed and Train BDC and Sales Staff

●Manage 12 Sales Applications to run BDC

●Create Policy and Procedure Manuals for BDC and Sales Dept

●Recruit, Hire, Fire, Sales, and BDC Staff

●Stay above company standards for Rohrman Pursuit Program

●Manage Call Connectivity Rate to 70% or above+

●Daily, Weekly, and Monthly Commission and Reporting as Required

Eurocharged Chicago, Schiller Park, Elk Grove Village 2022

Franchise/Shop Director

●Generated business for 4 dealerships by managing a Kia, Nissan, Hyundai, and Super Center.

●Create all business appointments

●Order all parts from dealerships, vendors, etc

●Schedule on-site vendor installations

●Schedule all ECU and TCU tunes and upgrades

●Daily, Weekly, and Monthly Commission and Reporting as Required

Rosen Automotive, Milwaukee, WI 2021

Director of Business Development

●Generated business for 4 dealerships by managing a Kia, Nissan, Hyundai, and Super Center.

●Spearheaded BDC Sales and BDC Equity Mining through AutoAlert.

●Oversaw chats through CarsNow and managed calls and performance through Carwars.

●Directed leads, credit applications, and lead inquiries through AutoFi.

●Created Service BDC and utilized VIN excessively to maximize productivity.

●Coordinated scheduling, appointments, outbound calls, and reschedules.

●Daily, Weekly, and Monthly Commission and Reporting as Required

●Administered and implemented inbound leads, sales calls, and inventory calls.

●Maximized customer showroom appointments, and managed confirmations, and no-shows.

●Executed customer calls as presented to the call center for all dealerships.

●Implemented policy and procedures for BDC and the Client Care Center.

●Trained new hires and created training documents as needed for training purposes daily.

Grand Subaru, Bensenville, IL 2021

Service Business Development Manager/Equity Mining Manager

●Spearheaded Service BDC and managed Sales BDC Equity Mining.

●Directed all outbound call tasks to generate business in CDK, VIN, and CareConnect.

●Ordered parts orders, managed recalls, scheduling, appointments, and outbound calls.

●Scheduled all service appointments, recalls, parts installs, we-owes, sublet work, and more.

●Managed inbound sales calls, confirmations, and no-shows, and created customer appointments.

●Implemented policy and procedures for the call center and trained new hires.

●Created Service and Parts Training Manual, PowerPoint Presentations, and other documents as needed for training purposes.

Zeigler Nissan, Lindenhurst, IL 2020 - 2021

Director of Sales/Business Development Manager, Equity Mining

●Re-structured BDC Management and guided BDC and Sales staff daily by utilizing my expertise, experience, and passion for business development with dealership operations.

●Expanded BDC Sales team to create a positive atmosphere, and maximize potential and results.

Napleton of Elmurst - Kia & Acura, Elmhurst, IL 2018 - 2020

Director of Sales/Business Development Manager, Equity Mining

●Increased Kia, Acura, and pre-owned sales going from 90 cars sold a month to 500.

●Led the dealership from 90 cars a month in October 2018 to selling over 500 vehicles in October 2020.

●Marketed and sold 40-60 cars per month through AutoAlert equity mining to maximize sales.

●Sold 500+ vehicles monthly by exerting benefits of communication between staff/customers.

●Executed reviews to keep the dealer at a 4+ star rating out of 5 stars.

●Conducted all follow-ups for leads, walk-in Kia Sales, Acura Sales, and Pre-Owned Sales.

●Hired and trained Sales BDC, Equity Mining reps, AOV Video reps, and Service Department.

●Coordinated all training to meet corporate demands and managed all CRM applications.

Grand Subaru, Bensenville, IL 2017 - 2018

Sales & Service Business Development Manager/Equity Mining Manager

●Produced up to 45 cars sold per month, utilizing AutoAlert Sales.

●Implemented call center responsibilities and managed all inbound calls for the dealership.

●Trained new hires for Sales and Service BDC to increase productivity.

Zeigler Auto Group, Kalamazoo, MI (From Schaumburg Store) 2015 - 2016

Nationwide After-Sales Contract Manager/Marketing Manager/Equity Mining Manager

●Created custom letters for over 6,500 customers a month between 5 franchises.

●Oversaw customer databases for 30+ dealerships in Illinois, Indiana, Michigan, and New York.

●Contacted every client without an after-market product to extend discounted offers for after-market products and extended warranties. (After-Marketing Manager Role).

Autohaus On Edens - Benz/Northbrook Toyota, Northbrook, IL 2012 - 2015

Business Development Manager

●Boosted revenue for sales, service, and parts departments by working with executive management in all areas of the Service Department and Sales events.

●Created, implemented, and executed scripts, policies, and procedures to execute the finest customer service for the BDC Department.

●Directed daily business appointments and activities for Mercedes-Benz and Toyota stores.

●Implemented daily activity for BDC/call center and appointments, daily business, and more.

●Executed activities for events, marketing, customer follow-up, no-show, rescheduling, etc.

●Participated in quarterly training for Executive Management in Building Skills.

●Completed Executive Level Mercedes-Benz Training in DISC, personality management.

●Led Benz dealer from red to green within 60 days for 3 years solid, earning $1M bonuses.

Loeber Motors - Benz, Porsche, Smart, Sprinter Van Lines, Lincolnwood, IL 2003 - 2012

Business Development Manager

●Improved car clinic revenue to $700,000 for a single event; generating secured repair revenue income for months to come for the dealership.

●Ran the most successful Benz Service Dept BDC Dealership in the state of IL for 10 years.

●Increased customer service scores making the Benz dealerships "best of the best".

TECHNOLOGIES

VIN, VAuto, Carwars, KBB, Upstart, iPacket, Impel AI, Activator, CoVideo, Velocity Engage, GoTo, Paylocity, CDK, CRM Car-Research, Carcode, TrueCar, Costco, Manufacturer Websites, AutoAlert, Carfax, Hireology, Reputation, DealerRater.com, Updash, Interactivetel, AOV, Hireology, Netchex

Contact this candidate