Patricia Silva

North Hills, CA *****

adza1s@r.postjobfree.com

+1-818-***-****

Seeking employment as a Customer Service

Representative/Administrative Assistant. That encompasses the scope of my training and experience and offer opportunity for growth and advancement.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Kemper Insurance - Northridge, CA

October 2020 to May 2022

• Collecting payments for insurance policies.

• Speaking with insurance policy holders, discussing their policies.

• Reviewing billing discrepancies with insurers.

• Emailing requested documents to insurers such as: renewal notices, expiration-rewrite offers,declaration pages, insurance ID Cards or faxing necessary documents to lien holders or loss payees, providing proof of insurance.

• Able to identify high priority issues.

• Data Entry

• Strong communication with upper management.

• Responding to management and insurer emails.

• Resolving issues with our support line.

• Great team player.

• Minimal supervision

• Processing work endorsements.

• Learned different apps such as Amazon Connect, WPC and Onbase. Executive Assistant/Human Resources Assistant

Dancool HVAC, Supply Inc. - Glendale, CA

August 2019 to March 2020

• Inbound/Outbound Calls

• Sending/Replying to emails

• Keeping office inventory

• Scheduling CEO meetings through outlook

• Scheduling interviews for billing and sales force, accounts receivables/payables positions.

• Printed, scanned, save important documents through google drive, used google docs for any import letters, notes that needed to be saved.

• Created marketing packets for potential customers and provided them with marketing gift cards to purchase product from Dan cool.

• Creating vendor list; plumbers, roofers, contractors, printing companies, cleaning crews, security, painters, switched old accounts to new accounts.

• Ran personal/business errands for CEO/President.

• Met with CEO weekly to review monthly tasks.

• Assisted with CEO purchases for office Wall art

• Assisted with classes for electricians, contractors, independent contractors, introducing new product line.

• Scheduled company lunches/dinners for special events.

• Human Resources Administrator

• Self educated-ADP portal

• Adjusting time cards

• Communicated to Branch Managers requesting all employees were up to date with company policy/ procedures.

• Updated employee hand book.

• Maintained hiring sources such as; ZipRecruiter, Indeed, Glassdoor, Employment Agencies, Career Builder, Linkedln.

• Maintained a professional relationship with employees, especially the employees with strong attitude(s).

• Request background checks, physical/ drug testing for new hires. Customer Service Representative

Cast and Crew Entertainment Services - Burbank, CA December 2018 to June 2019

• Inbound/Outbound Calls

• Sending and replying to emails

• Sorting out mail and distributing to different departments.

• Faxing unemployment and employment to Equifax to be verified.

• Inputting disability forms in the EDD website for all production employees.

• Answering EDD calls for third party requesters.

• Canceling and reissue checks for lost or stolen or never received.

• Team player

• Updating tickets and cases in Deskpro, Salesforce data bases.

• Communicating with payroll coordinators in regards of billing or check discrepancies.

• Providing payroll history reports, paycheck stubs to production employees.

• Processed New York Paid Family Leave and waivers. Customer Service Representative

Munchkin, Inc. - Van Nuys, CA

November 2006 to October 2015

• Inbound/Outbound Calls

• Data Entry

• E-Commerce

• Billing/Invoice review with Consumer

• RMA refund request for consumers

• Corresponding emails and preparing replacement product request.

• Resolving high priority issues

• Works well with others

• Works with minimal supervision

• Trained new employees

• Interviewed potential employees

• Requesting tracking information from shipping; Courier services, USPS, Fed Ex, UPS. Education

High school diploma

Skills

• Time management (5 years)

• Microsoft Excel (5 years)

• Microsoft Word (5 years)

• Administrative Experience (7 years)

• Microsoft Powerpoint

• Microsoft Outlook (7 years)

• Clerical Experience

• Typing (10+ years)

• English

• Data Entry

• Phone Etiquette

• Communication Skills

• Office Management

• Personal Assistant Experience (3 years)

• Word Processing

• Problem Solving, Product Knowledge, Time Management, Empathy and Closing ability. (5 years)

• Google Docs

• Interviewing

• E-Commerce

• Calendar Management

• Filing

• Customer service

• Human resources

Languages

• English - Fluent

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