Information Technology Disaster Recovery

Home Address: Plot No: -*** Abba Ibrahim Ext. Damaturu Yobe state Nigeria

Email: ************@*****.***

Phone: +234**********, +234**********

B.SC. Information technology (IT)

PROFILE

A dedicated worker aiming to help achieve organization goals and take on more responsibility as quickly as possible, ability to work independently with high motivation toward new knowledge and a good team worker. EDUCATION

B.Sc. Information Technology: Sikkim Manipal university India Accra Ghana November 2016 Diploma Information Technology: University of Maiduguri May 2013 High school: Federal Government College Buni yadi June 2009 CERTIFICATION AND PROFESSIONAL TRAINING

• Database management: IPMC College of Technology

• Cisco Packet Tracer networking: Ramsys ICT Institute Academy

• Internet Security: Ramsys ICT Institute Academy.

• Mobile application: Ramsys ICT Institute Academy WORKING EXPERIENCE

Nyakire Nigeria limited

Information & Communication Technology officer (ICT Officer) February 2021 – To date RESPONSIBILITIES/ACHIEVEMENTS

• Install and configure computer hardware, operating systems and applications.

• Investigate, diagnose and solve computer application and hardware related problems.

• Monitor and maintain computer systems and networks, Printers, scanner, photocopier; engage with staff/clients through a series of actions, either face to face or over the telephone.

• Ensure that employees are aware of and adhere to basic cybersecurity rules while using ICT tools.

• Email configuration support on mobile and PC.

• Daily backup of relevant application databases ensuring there is adequate disaster recovery and business continuity in case of server failure/unavailability.

• Provide onboarding support to new employees and employee off-boarding support to exiting employees.

• Document, track, and resolution of all support incidents in a timely and efficient manner.

• Test, evaluate and support the roll-out of new applications and technologies.

• Respond within agreed time limits to call-outs, prioritize and manage all open cases.

• Support for remote users using remote support tools such as TeamViewer, remote desktop for employees working outside of the corporate office.

• Provide maintenance support for the website and other Portals.

Catholic relief services CRS-International Yobe Nigeria Supervisor/ Enumerator October 2018 – January 2020 RESPONSIBILITIES/ACHIEVEMENTS

• Maintaining all base personnel files, enduring that all document is collected electronically and filed completely and accurately.

• Timesheet management for all field assistance and enumerators.

• Conduct research to locate and obtain updates of data bases and geo-referenced data.

• Gather, analyze, and integrate spatial data from staff and determine how best the information can be displayed using GIS.

• Compile geographic data from a variety of sources including field observation, satellite imagery, and existing maps.

• Maintain, organize and archive data and maps, and retrieve when required.

• Enter new map data by direct input of coordinate information using the principles of cartography including coordinate systems, longitude, latitude and map scales.

• Advice and support on enhancing the compatibility of data and metadata structures.

• Collection, integration of external cartographic data as required for reporting needs.

• Support conception, editing and updating of information management systems.

• Work closely with other technical staff in order to agree on the scope of regular mapping, define data needs, project requirements, required outputs, and participate in undertaking mapping.

Ministry of Information culture and sport Kano state IT Technical Support August 2017 – June 2018

RESPONSIBILITIES/ACHIEVEMENTS:

• Operate and maintain IT devices and equipment like Laptops, Desktops, touch pads, tabs, printers, scanners, Firewall/Router, Switches, Access Points, Microwave radio links, Biometric scanners and readers.

• Troubleshoot system and network problems, diagnosing and solving hardware and software faults;

• Assist in the maintenance of systems and equipment by carrying out routine tasks, such as monitoring network and systems, peripherals, running systems diagnostics, patch management and system optimization; Administer user access to systems and databases, monitor system and application usage.

• Installations of software/hardware and configuration of computer hardware operating systems applications and support the roll-out of new applications

• Computer system general maintenance, monitoring and operating other peripherals devices such photocopiers, printers, scanners.

• Network maintenance, troubleshooting system network problems diagnosing and checking switches, cables, modem, routers faults.

United nation world food programme (WFP) Yobe state Field Assistant September 2016 – November 2017

RESPONSIBILITIES/ACHIEVEMENT:

• Data collecting at the field using data capture and reporting tools, using (ODK app)

• Manage every questionnaire administration and interviews session on the filed

• Monitor data quality and provide for the regular transfer/upload of completed information to the central office/server

• Adhere to confidentiality procedures, policies when collecting, storing, and sharing data.

• Ensure the organization and the implementation of all protection activities at field in accordance with the agreed work plan, under the supervision of the protection team leader and the international standard.

• Provide guidance for cooperating partners on donor operational practices, monitoring tools and methods in order to support them to complete self-monitoring tasks.

• Maintain confidential records and filing of reports, correspondence and related material.

• Source internal and external documents for research purposes and ascertain the methods and techniques required to undertake related field task.

• Devise and maintain office systems to deal efficiently with paper flow; organize and store paperwork, documents and computer-based information; include management of the filing and retrieval system.

• Distribute documents from the Department and maintain a follow up system as required.

• Prepare documents, briefing papers, reports, spreadsheets and presentations.

Airtel company, Network providers (Ring Road Branch Office Accra Ghana) Management Information system (MIS) Assistant, January 2016 – June 2016 RESPONSIBILITIES/ACHIEVEMENT:

• Ensure appropriate access controls to IT and communications equipment including logging and reporting of breaches and status.

• Receiving, prioritizing, documenting, and actively resolving requests from business users in a timely manner, using the company's (both regional) IT service desk ticketing applications.

• Escalation, where necessary, to the appropriate party depending on the nature of the request or issue including the data center change/issue management team, and other third-party teams.

• Provision of service to customers, before, during and after a purchase or transaction

• Meeting and exceeding customer expectations across all torches in a consistent manner.

• A series of activities design to enhance the level of customer satisfaction

• Ensure supporting records are kept up to date, including back-up logs, asset registers and data related to user information.

• Developing and adhering to the Service Level Agreements with all client's software users

• Maintenance of support documentation and ensure this is available to business users.

• Giving comprehensive reports to the regional branch compliance managers. SKILLS

• ENTERPRISE SECURITY: Web Application Security, Mobile Device Management, Two-Factor Authentication, Network Threat Detection, Email Security, Malware Protection, Disaster Recovery-as-a-service, Private Cloud Solutions.

• NETWORK SECURITY: Enterprise Firewalls, Two-Factor Authentication, Network Access Control, Log Analytics, Intrusion Detection Systems, Remote Network Access, Secure Internet Gateway, Video Surveillance.

• IT INFRASTRUCTURE SOLUTIONS: Datacenter Design & Implementation, Power & Cooling, LAN/WAN and Wireless Network, Telephony and Messaging, Virtualization and Storage, Backup and Disaster Recovery, IP Security Surveillance.

• ENTERPRISE NETWORKS: Enterprise Switching, Enterprise Routing, Corporate Wireless, VOIP / IP Telephony, Contact Center, Network Management.

LANGUAGES: Fluent in English, Fulfulde, Hausa and Kanuri Basic Languages REFEREES:

Abdullahi Abubakar

Zenith Bank plc Damaturu branch.

Mobile: 080********

Email: *********.*********@**********.***

A Bello Mahmud

Manager: Nyakire Nigeria Limited

Mobile Number: 081********

Email: **************@*****.***

Ibrahim Hussaini

Head of Department ministry of information kano

Mobile: 080********

Email: ****************@*****.***

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