Customer Service Sales Associate
Resume:
Operations Management
Proactive Problem Solver
Strong Interpersonal skills
Adaptability/ Multi-tasker
Inventory auditing & Stock
Control
PROFESSIONAL PROFILE
Resourceful with years of experience in directing daily operations and inventory management. Successful in developing and leading diverse teams to achieve excellent results. Hardworking and reliable with strong ability in relating to customer wants and needs. Team-oriented mentality.
QUALIFICATIONS SUMMARY
Customer Service & Relations
Vendor Management
Leadership, Coordinating Teamwork
Point of sale operations
Proficient in Microsoft Word and Excel
Able to type 40-45 words per minute
EXPERIENCE
08/2021 – Current Parts Manager AMO Automotive Care Port St. Lucie, FL
- Manage daily parts operations including inventory management, procurement, shipping and receiving. customer service, fulfilling service requests, generating orders, maintaining profit margins.
- Primary objective to reduce process lags.
- Established and monitor individual parts inventory levels to ensure a balanced stock is maintained for maximum inventory turns and efficiency. Organize company's products and supplies, maintain accurate in-house inventory totals and reconciling discrepancies, replenish new stock as needed and checking shipments and deliveries.
- Monitor and adjust inventory to minimize obsolescence.
- Mitigate financial discrepancies by managing claims processing, damaged goods, backorders, overages, and shortages.
- Supervise receiving and stockroom activities to identify potential opportunities for overall organizational efficiency, inventory control, and shrinkage prevention.
- Compile pertinent information to place orders, for customers and mechanics.
- Research and identify alternative vendors, securing improved pricing for cost-reduction. 07/2020 - 08/2021 Sales Associate/Commercial Driver AutoZone Port St. Lucie, FL
- Provided comprehensive and stellar customer support, handling numerous customer interactions per day, attending closely to concerns and developing personalized services.
- Develop valuable customer relationships, productively demonstrating interpersonal, active listening, and inquiry response skills. Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Handle new customer account set up and activations, with duties including signing up new customers, retrieving customer data, presenting relevant product and service information.
- Proactively seek out information, asked questions to accurately determine service needs and input information into operating database systems.
T: 914-***-****
E: adza1j@r.postjobfree.com
Port Saint Lucie, FL 34952
- Exhibit strong capacity to problem solve, knowing how to quickly de-escalate the situation and resolve customer issues efficiently, to ensure customer retention. Always remaining courteous and patient, to effectively address customer’s concerns, even during moments of intense circumstances.
- Fast-tracking escalated problem resolution. Fielded pertinent concerns, issues and requirements to supervisors for immediate rectification.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Understand and identify how to describe products or services to drive sales. Upsold products and services to address specific customer needs and generate additional sales. Educated customers on special pricing opportunities and company offerings.
- Trained new employees on procedures and policies to work effectively with coworkers to achieve goals together, maximize team performance.
- Delivered customer orders to homes and places of business within established time frames. Loaded, balanced, and secured product to safely transport goods.
- Retained company vehicles records and necessary documentation. Logged fuel usage data in a timely manner to ensure accurate and current reports.
- Maintained central storage room & sales floor inventories, as well as coordinating delivery instructions with supervisor, receiving incoming stock deliveries, and allocating appropriately to fulfill company protocols.
- Troubleshoot shortages and overages to support quality control efforts. 02/2011 - 07/2020 Asst Manager/Delivery Expert Domino's Florida
- Retained as primary employer for 9 years while simultaneously working as a line cook, periodically, for different additional restaurant establishments.
- Assist the general manager in daily operations, including opening and setting up office space, computers, and cash registers, supervising activities, delegating operational tasks to team members to optimize group productivity and efficiency.
- Employee development and training. Mentoring staff to enhance competences and achieve daily objectives, using hands-on and motivational leadership.
- Assisted supervisor in employee performance evaluations, for the purpose of cultivating job satisfaction, and identifying potential procedural/process improvements.
- Collaborated closely with management team to roll out functional and strategic initiatives. Partnering with store manager to develop strategies for achieving sales and profit goals.
- Organized and allocated resources and materials, minimized waste to complete projects on time, protect organizational interests.
Trained in all aspects of the business, acquired overall knowledge of every operational facet. Conducting and operating the business, managing any departments within the entity, and contribute to long-term business success.
- Enforced organizational standards, policies, and procedures to across departments.
- Answer incoming calls to place orders, operate cash register and POS system, deliver products in a safe and timely manner, maintain store cleanliness, organize, and rotate incoming stock.
- Designated as primary person to handle customer concerns and aid in resolving diverse issues, smoothly, and with utmost professionalism to accommodate needs respectively. EDUCATION
Orange-Ulster BOCES Goshen, NY
Certificate of Completion in Electronics Technology
+ College Credits
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