Joel W. Baldwin

*** *. ************** ******, ****, PA 17403

(Phone) 1-484-***-**** (E-mail) adza1h@r.postjobfree.com

Summary

IT Management and Business Development

Successful IT Management professional with Sales, & Operations Experience, recognized with the ability to increase revenues and exceed projected goals through relationship building, motivation, and team management. Proven results-oriented individual with a strong understanding of the consumer goods marketplace with an IT focus, committed to growing business. Skilled Administrator that’s comfortable with interacting with all levels of the corporate strata to get things done. Persuasive Administrator with excellent interpersonal and presentation skills. Adept with all Microsoft Office Applications. Strong Purchasing and Asset Management skillsets.

Areas of Expertise

Purchasing Contract Negotiation Group Presentations

Consumer Goods Consultative Selling Team Building

Critical Analysis Abstract Thinking System’s Analysis

Microsoft O365 Windows Ent. and Server OS Systems Operations

Experience

4/2023-Present Pompeian Olive Oil Baltimore MD

IT Operations Manager

Strategy & Planning

Lead IT department operational planning and projects and organize and negotiate the allocation of IT resources.

Work with stakeholders to define business and systems requirements for new technology implementations.

Ensure the efficient utilization of IT resources – including personnel and equipment – across the organization.

Oversee all reports and documentation related to network and systems operations.

Develop maintenance schedules for network and systems equipment.

Conduct system feasibility studies and testing.

Develop and implement all functional policies and procedures, including those for 4846537107network architecture, standards, purchasing, and service provision.

Acquisition & Deployment

Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware.

Develop business case justifications and cost/benefit analyses for IT spending and initiatives.

Approve purchase of equipment and supplies to meet operational requirements of the business.

Analyze existing operations and make recommendations for the improvement and growth of the network infrastructure and IT systems.

Conduct research and remain current with the latest technologies and solutions in support of procurement efforts.

Develop requests for proposal.

Operational Management

Asset management for IT hardware, software, and equipment.

Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.

Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.

Oversee operations-related projects and project portfolio.

Manage provisioning of end-user services, including help desk and technical support services. Manage contracts with vendors (e.g., development platforms, telecommunication companies, and managed service providers).

4/2016-4/2023 Foot Locker Inc. Camp Hill PA

POS Equipment/Depot Supervisor/Help Desk Supervisor

Provide Equipment support (New Installs, Break/Fix and Phone Support) as well as Asset Purchasing and Inventory Management to over 2700 stores across North America including Canada, Hawaii, Guam, Puerto Rico, and the Virgin Islands.

As an Asset Management and Purchasing Process Manager, I’ve been testing Order and Asset Management in SAP Ariba. I work in both Test and Prod. We have implemented Contract Management in Ariba to date into Prod. I am a go to for uploading Contracts for Legal Approval for two departments so far after this implementation.

Run bi-weekly and monthly meetings with Dell and HP for POS Depot and Help Desk issues. As an Admin for both Companies Break/Fix portal I work to keep our interaction working smoothly for store support.

My Team and I are responsible for Break/fix or replacement of all POS equipment for all Footlocker, Champs, Lady Footlocker, Kids Footlocker, and House of Hoops stores. This includes, Registers, Back Office PC’s, Handheld Mobile Devices, Register and Mobile Pay Credit Devices, Printers etc.

Interact with network services, systems engineering, and applications development to restore service, identify, and correct problems with Windows and Linux OS and Virtual environments. My Team and I review and build KB Articles to support Store POS Equipment Worldwide

Diagnose System failures, re-image, Registers, PC’s. Zebra Handheld devices and Servers for stores. We use vSphere Meraki and SOTI for monitoring, package installs, and remote interaction with the devices.

My Team implemented the US and Worldwide Rollout of Handheld Computers and Mobile Payment PinPads for stores. We are upgrading New Handhelds in EMEA and Installing Mobile Payment in Southeast Asia in 2022.

Order and inventory all POS Equipment for North America as well as support EMEA and APAC with Equipment Shipments as needed. Work with all POS Equipment Vendor to keep current on existing and new equipment to buy competitively and stay current on new trends in the Marketplace.

Currently reviewing Shipping Supplies for 2022. Implemented POS Depot specific boxes to differentiate Equipment boxes to stores reducing lost or misplaced equipment in stores in 2021. Now reviewing new packing material. Initial estimates show we should save roughly 28.7% yearly with the new vendor for a better packing material that takes up less storage space in our racking.

Created Time Tracking and Inventory Systems for my Team for Daily and monthly tracking of work and Inventory status.

Work with ServiceNow Team to plan, clean up data and implement more advanced Inventory consumables tracking program with Min/Max and usage reports for better forecasting, Order and Budget management and SLA Metrics Tracking. Build ServiceNow Reports and Dashboards for many Department heads and Upper Management. Worked with ServiceNow Team to build new SLA Metrics Tracking for Incident Management to track Incident Completion and time in specific queues. This allows analysis of time to resolution by department, to create more specific accountability and build better processes

Work with ServiceNow as part of the CMDB Team project to migrate ITSM to ServiceNow in 2020. With a focus on Data Migration, Normalization, and Mapping.

I’ve completed and passed the classwork for ServiceNow Certified System Administrator and keep my knowledge growing with this platform by working in their ServiceNow Developer Instance

Implemented safety requirements to comply with OSHA for Equipment Depot employee’s and all Footlocker Employees who have access to the department.

Supervise the Footlocker Worldwide Help Desk as a Supervisor when not running the Depot as needed.

Project Manager for Mobile Handheld Device Push/Pull Refresh and New equipment Rollout, as well as a Lexmark Printer Rollout in 2019. Managed Rollout of Mobile Payment Devices to select stores in North America, Australia, and New Zealand in 2020. Managed North America Dell Back Office Computer Refresh in 2021. Managed Install of Handhelds and Mobile Pay PinPads in Southeast Asia in 2022. Mobile Pay Rollout to stores has equated to an 8.9% increase in sales YTD 2022 and is now 7.7% of Total Store Transactions.

Integral Team member Project Lead in sourcing, testing, purchasing, and rolling out of New POS Equipment in 2019.

Worked with our Global Service Desk this year to help them liquidate existing old inventory with a vendor of mine. Their existing Global Disposal Vendor cost the company money in past transactions. Aligning with my existing vendor allowed GSD to dispose of zero-dollar book value legacy equipment, cover disposal and freight costs and get a check from the vendor making money for our company.

2015-4/2016 Foot Locker Inc. Camp Hill PA

Help Desk Technician Level 1

Provide help desk support to over 3400 stores spread across the World Including the U.S. Puerto Rico, Guam, New Zealand, Australia and more.

Identify, research, and resolve technical problems as related to the user workstations, registers, software, and other related user equipment, such as Handheld Devices, Printers, Modems, Switches etc.

Interact with network services, systems engineering, and applications development to restore service, and identify and correct problems.

Diagnose and re-image, hard drives for registers, and workstations, Work with Backups, databases, Active Directory, VNC, Remote Desktop and command line interface daily.

2011-2017 VanDyne Insurance Agency York PA

Systems Administrator

Manage Peer-to-Peer Network and all IT related needs. These responsibilities also include Basic Network Security and Service as well Backup’s.

Planned and implemented move to new office building. Ran phone and data cabling for office setup.

Set up 2012 R2 Server Network, Managed Permissions and Users setup

with Active Directory.

2008-2015 The Home Depot Exeter PA

HyPo Key Carrier, Department Supervisor – Flooring & Decor

My responsibilities were Sales, Inventory management, & Associate growth of the Flooring, Décor, & Electrical Departments with each category worth approximately $1.7 million a year.

Along with specific department duties, I was a key carrier who has the responsibility of opening and closing the store as needed, Vault Verification and Manager on Duty responsibilities on a regular basis for the whole store.

2008 Pacer Industries Inc. Coatesville PA

Sales & Marketing Manager

Responsible for increasing sales in US and Overseas for our Industrial Grinding wheels.

Sold grinding wheels to the largest grinding wheel manufacturer in India in my first 60 days. They will be private labeling our wheels to their customers all through India.

2006-2007 Florida Pneumatic Mfg. Corp. Jupiter, FL

National Sales Manager

Responsible for bringing the Florida Pneumatic air tool program into the two-step hardware distribution channel

Increased sales 20% over previous year.

Targeted and replaced the industry leading plumbing competitor Ridge Tool from existing door hardware distributor creating our eighth largest plumbing customer.

2000-2005 Olympia Group Inc. City of Industry, CA

Eastern Regional Sales Manager

Finished Fiscal 2005 26% over previous year’s sales

Was named for two corporate awards in 2002, “Highest Sales Increase by Sales Dollars”, and “Highest Sales Increase by Profit Percentage”.

Education

Strayer University King of Prussia, PA

B.S., Information Systems (Major-Database Management) (Graduated 9/18/2017)

3.67 GPA, Cum Laude

A.S., Information Systems (Database Management) (Graduated 6/22/2015)

Vice President Golden Key International Honor Society for all 100 Strayer University Campuses.

3.77 GPA, Magna Cum Laude

Certifications

ITIL Foundation in ITSM V4

ServiceNow Certified System Administrator – Class taken and completed – Exam not taken.

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