Naunita R. Adkins

phone: 618-***-****

adza0x@r.postjobfree.com

** ***** ** **********

Leadership Customer Service Cash Management Product Promotion

Proven success in creating and managing a team-oriented environment

Excellent communication skills both written and oral

Excellent analysis skills and detail oriented

Ability to work in a fast paced and fluid work environment

Customer focused with strong emphasis on superior problem resolution

Efficient with Microsoft Office applications

Proficient with SAR, MTL and CTR reports / logs

LEADERSHIP

Manage staff to ensure proper coverage of gaming shifts. Observe patron activity to identify potential problems. Coordinate with security to maintain safety and security guidelines. Monitor game operations to ensure that house rules, and state, federal and tribal regulations are in adherence.

Evaluate employee performance and prepare performance evaluations

Monitor employee-to-employee training sessions

Implement disciplinary action

Coordinate schedules and assign duties

CUSTOMER SERVICE

Ensure that customers are receiving the best experience. Greet customers, patrons and visitors and ask for feedback about the quality of service that they are experiencing. Coordinate with senior leadership to improve service based on customer feedback.

Resolve escalated customer complaints

Explain regulations, policies and procedures to patrons

Establish relationships with customers and ensure excellent quality of service

Maintain and serve high-stake VIP clientele

CASH MANAGEMENT

Closely monitor all cash transactions during shifts. Ensure that subordinates are properly trained and following cash transaction guidelines. Review and resolve patron cash disputes.

Account for and manage over $300,000 nightly transactions

Monitor the employee's end-of-shift balancing and close out

Evaluate and approve cash transaction corrections

Monitor cash transactions between, patrons, employees, security and the cash cage

Naunita R. Adkins

phone: 618-***-****

adza0x@r.postjobfree.com

35 Years of Experience

Leadership Customer Service Cash Management Product Promotion

PRODUCT PROMOTION

Promote gaming offers to patrons to provide a variety of options and to ensure that they have a gaming experience that is equal or better than competitors.

Offer promotions to patrons

Explain new promotional offers

Approve complimentary meals, hotels and discounts

Provide VIP services

Casino Queen - Table Game Supervisor February 2002 – Present

Casino Queen - Dealer January 1995 – February 2002

Casino Queen - Change Person June 1993 – January 1995

SUMMARY OF QUALIFICATIONS

PROFESSIONAL EXPERIENCE

WORK HISTORY

Contact this candidate