NAOMI L. HELM

**** ****** *** **, ******, TX 773**-*****-**** 281-***-**** adza07@r.postjobfree.com Proactive and meticulous professional with over a decade of diverse experience in areas of customer service, operations management, and educational support roles. Proven track record in decision-making roles, overseeing logistical operations, handling financial transactions, and fostering positive customer and vendor relationships. Experienced in managing the welfare and development of individuals, demonstrating a thorough understanding of duty of care and diligence. Skilled at coordinating with a variety of stakeholders to ensure smooth operations and efficient processes. Equipped with a robust work ethic and an eagerness to continuously learn and adapt. Aspiring Licensed Insurance Adjuster and Notary Public, prepared to leverage these transferrable skills and bring a service-driven and detail-oriented approach to the insurance industry, with a commitment to upholding company values and exceeding performance goals.

CORE COMPETENCIES

• Resilient and adaptable, having effectively worked in diverse settings and industries, poised to transition smoothly into the insurance sector.

• Strong decision-making and problem-solving skills, developed while managing business operations and childcare responsibilities.

• Excellent interpersonal and communication skills, fostering productive relationships with clients, team members, and business partners.

• Significant experience in managing logistics and ensuring timely completion of tasks, vital for managing claims and customer issues.

• Adept at analyzing situations, problem-solving, and working within fast-paced, high-stakes environments.

• Solid experience in research and knowledge enhancement, supporting informed decision-making and the provision of quality service.

• Proven ability to simplify complex issues and educate customers about products and services.

• Strong ability to manage multiple tasks while maintaining high standards of organization and attention to detail. PROFESSIONAL EXPERIENCE

FIGG FAMILY - HOUSTON, TX 2017 - Present

Live-in Nanny

• Safeguard and promote the welfare of the child, managing all facets of daily care, from bathing and dressing to feeding.

• Curate and execute an engaging assortment of activities and outings, contributing to the child's overall cognitive and physical development.

• Facilitate essential medical appointments and haircuts, ensuring optimal child health and grooming standards.

• Coordinate the child's involvement in extracurricular activities, providing transport to swimming lessons and soccer practice.

• Assume responsibility for educational support, assisting with homework tasks, and reinforcing school-led learning initiatives.

• Streamline household operations, execute cleaning and cooking duties to maintain a clean and healthy living environment.

• Accompany the family during travels, extending childcare responsibilities beyond the home environment.

• Manage pet care as required, guaranteeing their well-being and upkeep. MAINSTREAM INTERIORS - HOUSTON, TX 2013 - 2016

Field Manager

• Entrusted with decision-making responsibilities in the owner's absence, reinforcing business continuity.

• Acquired comprehensive knowledge of aftermarket accessories, enhancing the effectiveness of business operations.

• Managed order processing, returns, and warranties, driving customer satisfaction and business efficiency.

• Handled cash and credit card payments, ensuring secure and accurate financial transactions.

• Collaborated directly with vendors, establishing productive professional relationships.

• Oversaw vehicle delivery logistics for 7-10 dealerships, guaranteeing smooth and timely deliveries.

• Executed vehicle delivery throughout the Greater Houston Area, demonstrating versatility and reliability.

• Cultivated extensive experience with a diverse range of vehicles, expanding competency in the industry.

• Enlightened customers about products, increasing sales through knowledgeable service.

• Conducted product research for customers, delivering value-added service.

• Procured specialty items, meeting unique customer needs and preferences.

• Assisted technicians with installations, contributing to team efficiency and product quality.

• Coordinated pickup and delivery of parts from the warehouse, maintaining inventory levels and operational flow.

• Fostered relationships with dealership managers and aftermarket departments, enhancing business partnerships and opportunities.

COLEMAN FAMILY - HOUSTON, TX 2011 - 2013

Nanny

• Provided comprehensive care for children, ensuring their safety and well-being.

• Organized and executed a variety of educational and recreational activities, contributing to the children's development.

• Assisted with homework, reinforcing the concepts learned at school.

• Prepared nutritious meals, ensuring proper dietary intake.

• Maintained a clean and organized environment, promoting hygiene and orderliness.

• Facilitated transportation to and from school and extracurricular activities, ensuring timely arrivals and departures.

• Accompanied the family during travels, ensuring continuous and consistent child care.

• Managed the care of the family pets as required, ensuring their well-being.

• Offered emotional support and guidance, promoting a positive and nurturing atmosphere. EDUCATION

LAKE WASHINGTON INSTITUTE OF TECHNOLOGY, KIRKLAND, WA 1991 Business Computer Certification

TECHNICAL SKILLS

Business Phones Computers Microsoft Suite Faxes Copiers LICENSE

Insurance Adjuster License

Notary Public Commission

CPR/First Aid/AED certification

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