Management Team Guest Experience
Resume:
WILFREDO G. BIDES
***************@*****.***
Santo Domingo Proper Bambang, Nueva Vizcaya, Philippines Career Objective To obtain a challenging position in a dynamic and reputable organization where I can utilize my skills, knowledge, and experience to make a meaningful contribution to the company's success.
Skills & Expertise Strong communication skills, both verbal and written.
Excellent interpersonal skills and the ability to work well with a diverse range of individuals.
Attention to detail and ability to follow instructions accurately.
Ability to work effectively in a team and collaborate with colleagues.
Strong problem-solving and critical-thinking skills.
Ability to multitask and prioritize tasks in a fast-paced environment.
Excellent organizational skills and ability to manage time effectively Education
Attainment
Vocational Course
Caregiving Course
Nueva Vizcaya Caregiver Academy
2023
Tertiary
Nursing Assistant
Inclusive Years: 2006 – 2007
Secondary
Bambang North Central
Year Graduated: 2004
Work Experience July 2, 2018 – March 31, 2022
Captain Waiter
Chez Jojo French Restaurant
Shanghai China
Duties and Responsibilities:
Greeted and seated guests in a courteous and professional manner.
Provided menus and explained daily specials and recommendations.
Took accurate food and beverage orders from customers.
Communicated effectively with the kitchen and bar staff to ensure timely service.
Served food and beverages to guests with attention to detail and presentation.
Processed customer payments accurately and efficiently.
Coordinated with other waitstaff to ensure smooth and efficient service.
Handled guest complaints or concerns promptly and professionally, ensuring customer satisfaction.
Collaborated with the restaurant management team to improve service quality and guest experience.
Followed health and safety regulations to ensure a safe dining environment for both staff and customers.
August 16, 2011 – February 29, 2017
Sous Chef & Event Assistant Manager
Melrose Pizza
Shanghai China
Duties and Responsibilities:
Assisted the head chef in preparing pizza dough and toppings.
Coordinated and oversaw kitchen operations during events.
Ensured all food items were prepared and presented according to quality standards.
Monitored inventory and ordered supplies as needed.
Trained and supervised kitchen staff to ensure efficient and smooth operations.
Maintained cleanliness and sanitation standards in the kitchen area.
Assisted in organizing and executing events, including managing staff and coordinating with vendors.
Collaborated with the event planning team to ensure successful and seamless events.
Prepared and served food and beverages during events.
Handled customer inquiries and concerns during events, providing excellent customer service.
Coordinated with event staff to ensure smooth flow and timely service.
Provided support in administrative tasks, such as scheduling and event coordination.
May 19, 2008 – August 19, 2008
Nursing Attendant
Nueva Vizcaya Provincial Hospital
Bambang Nueva Vizcaya, Philippines
Duties and Responsibilities:
Assisted patients with mobility, transferring, and positioning.
Took and recorded patients' vital signs, including temperature, pulse, and blood pressure.
Assisted in collecting and preparing specimens for laboratory testing.
Assisted in monitoring and documenting patients' intake and output.
Assisted in stocking and replenishing supplies in patient rooms and nursing stations.
Assisted in maintaining accurate patient records and documentation.
Assisted in emergency situations by following protocols and providing immediate assistance as directed by nursing staff. Certifications National Certificate II in Caregiving Technical Education and Skills Development Authority – Philippines Basic Life Support (Community CPR)
First Aid Training (Standard)
Trainings Basic Life Support (Community CPR)
Aldersgate College Solano Nueva Vizcaya
December 1-2, 2006
First Aid Training (Standard)
Aldersgate College Solano Nueva Vizcaya
November 27-30, 2006
Community Fire Auxillary Group (CFAG) Fire Olympics Bagabag Airport,Brgy. Villa Coloma Bagabag Nueva Vizcaya March 18, 2023
Personal
Information
Date of Birth : September 1, 1984
Age : 39 years old
Height : 5’4” ft.
Civil Status : Single
Nationality : Filipino
Language : Filipino, English and Mandarin
Character
Reference
Jack Liu
Founder, Melrose Pizza
Jennilyn Mendez
Director. Nueva Vizcaya Caregiver Academy
I hereby certify that the information provided above is true and correct according to my knowledge and belief.
WILFREDO G. BIDES
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