GM

GERMALY MENDEZ

adz9yn@r.postjobfree.com 845-***-**** Raleigh, NC 27616

Enthusiastic Leasing Consultant with comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents. Realpage

First Advantage

Excel

Resman

Yardi Voyager Software Experience

Yardi CRM Software proficiency

MS Office

MS Outlook software

Fair Housing Certification

Apartment Dynamics Raleigh, NC

Apartment Leasing Consultant

07/2023 - Current

Show and lease apartment units to future residents with a high degree of customer service

Meeting monthly lease quotas

Prepared and coordinated model and target vacant units to show Process and verify eligible future tenant applications Discover and engage with each prospect and follow up until they have a set appointment and found a place for prospect to call home Responded quickly to concerns regarding community from prospective and current residents.

Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.

Contacted and followed up with tenants on renewal notices. Conducted background checks on applicants.

Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues. Encouraged prospective tenants to fill out applications after property tours. Tracked leads using Resman software websites like Apartments.com Zillow and Facebook and followed up with interested parties. Lyft Raleigh, NC

Lyft Driver

03/2023 - Current

Drive customers to their destination safely

Keep a clean driving space to make customers feel more comfortable Perform daily pre and post-trip company vehicle inspections Perform vehicle maintenance such as a refueling, oil change and other minor tasks

Provide great customer service to all new passengers Notified passengers of delays to decrease calls to support. Complied with traffic regulations to safely operate vehicles. Summary

Skills

Experience

Followed safety regulations and state laws governing vehicle operation. Managed unexpected emergencies and route changes with calm and professionalism.

Carroll Management Group Raleigh, NC

Leasing Consultant

03/2022 - 06/2023

Used Knock software to maintained new leads

Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues. Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features. Detailed application requirements and answered questions from prospective tenants.

Conducted informative and personalized tours, encouraged prospective tenants to fill out an application after property tours resulting in new leases.

Conducted background checks on applicants.

Followed all processing verification procedures using third party screening company Realpage.

After approval from current property manager prepared NAA lease contracts to be sent via email to obtain signatures and collect first payments from new residents.

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RE Carroll Management Garner, NC

Leasing Consultant

07/2020 - 03/2022

Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features. Encouraged prospective tenants to fill out applications after property tours. Promoted high level of customer service and assistance responding questions or concerns.

Prepared lease paperwork and obtained signatures and first payments from new residents.

Contacted and followed up with tenants on renewal notices. Used conflict resolution skills to quickly resolve issues among residents. Escalated critical issues to property manager to deliver immediate resolution.

Maintained a monday weekly reporting of our market survey using excel Tracked leads using CRM software and followed up with interested parties.

Verified day to day pricing using real page software Checked rental eligibility by following company's verification process as well as using third party screening company.

Received, sent and edited emails through Microsoft Outlook. Maintained calendars, contacts and corresponding notes with Microsoft Outlook.

HIGHLAND CUSTOM RENOVATIONS

New City, New York

Clerk

04/2018 - 05/2020

Operate telephone switchboard to answer, screen, or forward calls, providing information or taking messages.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Hear and resolve complaints from customers.

File and maintain records.

Schedule appointments and maintain and update appointment calendars. Calculate and quote rates for services.

Performed data entry and recordkeeping tasks to track company correspondence and updates.

Supported office clerical functions using word processing and other software, email and office machines.

Processed accounts payable and accounts receivable updates to maintain current financial records.

Communicated with customers to answer questions and address complaints.

Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

EZ COSMETICS West Nyack, New York

Retail Sales Associate

08/2014 - 02/2018

Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment.

Answer questions regarding the store and its merchandise. Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Place special orders or call other stores to find desired items. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

Exchange merchandise for customers and accept returns. Clean shelves, counters, and tables.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Followed company policies, rules and procedures to promote company goals and maintain safety.

Calculated pricing, applied discounts and collected payments to process transactions.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Maintained work area and kept cash drawer organized. Complete cashier and closing reports.

North Rockland High School Thiells, NY

High School Diploma

Bilingual-Spanish speaking

Education and Training

Languages

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