Bipra Basu

**** ********* **.

Antioch, CA *****

925-***-**** (cell)

Email: adz9yg@r.postjobfree.com

JOB OBJECTIVE:

Seeking part-time position in any field for which qualifications are sufficient. Interested in remote work and customer service. Interested in collection services.

EXPERIENCE:

Amazon Oakley (10/17/21 TO NOW)

Working in problem solving department to fix any issues arising from defective labels, rerouting packages to appropriate locations.

Antioch Recreation Department (5/1/19 TO NOW)

Front Desk Cashier and Greeter. Answered phones.

Antioch City Hall (2/1/22 TO NOW)

Front Desk Greeter, answered questions, directed people to appropriate locations.

Patient Access Representative II Christus St. Catherine Hospital, Katy, Texas. (3/19/01 TO 11/09/11)

As a Certified Healthcare Access Associate by National Association of Healthcare Access Management (NAHAM):

Worked as a registrar in admitting department. Registered patients by inputting patient’s demographic information and insurance information in the MEDITECH system. Verified patient’s insurance by calling insurance companies or online verification by going into their website. Collected pt’s amount due (C/P,DEDUCTABLE,COINSURANCES).

Patient Access Representative II Christus St.Catherine Hospital Sports Medicine Center,Katy,Texas

Also worked occasionally as a registrar/ Insurance verifier/collector in Sports Medicine Center to help other coworkers.

Registered patient by imputing patient’s demographic information and insurance information in the system. Verified patient’s insurance by calling insurance companies or online verification. Also obtained prior authorization by faxing clinical information received from the doctor’s offices and therapist’s notes to the insurance companies.

In the past worked as an insurance verifier in admitting department. Used HBOC and MEDITECH system.

Verify outpatient and inpatient surgical procedure by phone and fax for all commercial insurance companies, Medicare, Medicaid and other government agencies, through on-line, NEBO program and TMHP website. Collected patient’s c/p, deductible, coinsurances as required by law.

Verified outpatient radiology, cardiology and respiratory procedures and sleep-study as well.

Have very strong knowledge of govt., commercial and managed care reimbursement methodologies. Conversant with Federal, State and Local legal aspects of collection regulations attached to HIPPA Law. Thoroughly familiar with managed care plans and hospital contracts by working in health care and collection oriented fields for many years.

Have both oral and written skill and decision making capacity by working in a high volume patient care environment without need of any supervision. Calculate and collect patient’s portion (co-pay, deductible and co-insurance) over phone after applying managed care contracts and government regulations and reimbursement process.

Obtain prior authorization from insurance companies and doctor’s offices as required. Closely work with all doctor’s offices by calling and faxing relevant documents.

Register and receive patients as necessary to help other associates.

Medical Collector/ Customer Service Representative, Universal Fidelity Corporation, Houston, Texas (8/99 to 3/01)

Provided customer service (150- 225 calls per day). Updated files for 75 - 120 accounts per day.

Performed collection follow-up on all receivable accounts with efficient account resolution. Explained to patients their overdue account with different payment options. Assisted patients with insurance companies’ appeal process by sending necessary medical records.

Administrative Clerk, Doctor’s office, Calcutta, India (7/96 to 3/99)

Scheduled appointments, handled charge and payment entry.

Filed all patients’ papers and performed all other clerical duties.

Volunteer Worker West Houston Medical Center, Houston, Texas (11/95 to 12/95)

Worked in Medical Records Department.

Inputted data and necessary information in the computer.

Checked missing medical record numbers.

Filed all papers in appropriate folders.

Patient Admission Coordinator, West Jersey Hospital, Voorhees, New Jersey. (11/88 to 10/90)

Employed as Patient Admission Coordinator in in-patient Services Department.

Was responsible for interviewing patients with an informative, friendly and caring attitude, securing necessary information for admission from patients seeking health care.

Inputted proper information such as diagnosis, insurance etc.

Processed all paperwork necessary for patients’ admission, distributed them to various departments, allocated hospital beds for patients as necessary. Gained knowledge of medical terminology and ICD – 9 coding.

Patient Accounting Clerk, (Part Time), West Jersey Health System, Marlton, New Jersey (7/90 to 10/90)

Employed as patient accounting clerk in In-patient Accounting Department.

Was responsible for inputting data into computer to create invoices for billing patients and collecting bills from patients.

Patient Information Receptionist, West Jersey Hospital, Voorhees, New Jersey (4/’88 to 4/’89)

Responded to all telephone calls pertaining to patients’ condition and other information and transferred and inputted them into computers.

Collection Clerk, J. C Penney & Co. Voorhees, New Jersey (1/88 to 4/88)

Was employed as Collection Clerk in Collection Department and was responsible for collecting overdue payment amounts from customers.

Collector, Financial Collection Agency, Mount Laurel, New Jersey. (10/84 to 1/85)

Employed as a Collector, was responsible for collecting overdue payments from the customers for different companies such as NJ Bell, VISA etc.

Skip- traced to locate customers’ telephone numbers to call customers.

Route Accounting and Cash Control Clerk, KRAFT Dairy Group, Cherry Hill, New Jersey. (4/82 to 12/83)

Served as a Cash Control Clerk in Sales Accounting Department.

Was responsible for correcting internal errors in company’s accounting system.

Processed all incoming cash and reconciliation of managerial reports.

Accounts Collection Clerk, Zurich American Insurance Company, Mount Laurel, New Jersey. (10/78 to 7/81)

Prepared agency bills, statements and delinquent reports eliminating all outstanding balances in the agents’ overdue and regular accounts.

Communicated routinely with agents and insured customers over phone to collect all overdue amounts.

Rectified internal errors in company’s system.

Extensively used CRTs to handle policy inquiries and inputted agents’ monthly accounts and cash.

Accounts Collection Clerk, General Accident Fire & Life Assurance Corporation, Philadelphia, PA (12/76 to 10/78)

Employed as an Accounting Clerk in Accounts’ Collection Department.

Investigated monthly overdue runs.

Prepared and checked monthly bills and delinquent reports.

Corresponded with agents and insured customers to collect overdue premiums.

Education:

Certified Healthcare Access Associate by National Association of Healthcare Access Management (NAHAM)

Certificate of Completion – Christus Mentorship Program for Team Leadership and Patient Scheduling

Diploma in Medical Insurance Billing and Coding – Katy ISD

Bachelor of Arts (BA) with “Geomorphology Honors”, Calcutta University.

Courses taken: Geography, Math, Political Science, English Literature and other requisite courses.

High School Graduate – Calcutta, India

Courses taken: Geography, Math, Political Science, English literature and other requisite courses.

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