Sr. IT Support Engineer

MOHAMMED MUBEEN

I have **+ years of experience as an IT Support Engineer.

Currently working with GMD (INTERCOL) under contract with Al Mufeed IT since 2+ years. Worked with Zayani Infosystems Middle East (ZIME) / Zayani Computers for 2+ years. Worked with APICOP bank for 5+ years.

Worked with BIPD (Bahrain Institute for Political Development) 1 year. Certifications:

Cyber Security Professional

Network Security Expert (NSE) Training Institute Fortinet HPE ProLiant and Blade Server Certified Field Engineer HPE Storage Certified Field Engineer

Oracle Help Desk Engineer

Microsoft Certified System Engineer (MCSE).

Cisco Certified Network Associate (CCNA).

Oracle Certified Spark/Blade Servers Help Desk Support. Job Roles:

IT Projects Implementation and Support Coordinator Data Center Operator (DCO),

Network Administration,

Office 365 Administration,

CCNA (Cisco Router/Switch configuration)

Microsoft Server Deployment and Support (MCSE),

Linux Administration,

Enterprise Software Integration,

Desktop Support,

VMWare Implementation and Support,

Hyper-V Implementation and Support.

SQL Server.

Microsoft SCCM.

Email IDs: ************@*****.***; **********@*****.*** LinkedIn: https://www.linkedin.com/in/mohammed-mubeen-24051593 Contact: Mobile: +973********

Website: https://itsupportengineer.odoo.com/

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Currently working for INTERCOL’s division General Medicals as an IT Support Consultant on a short contract. Joining date 4 Sept, 2022.

Job Responsibilities: - IT Projects Planning & Implementation, Server deployments and Trouble Shooting, Systems Integration and Server/Desktop Support and Enterprise Application Software Integration and Data Center Support.

Worked as IT Support Engineer and HPE Delivery Management Supervisor from May 2019 to Aug 2022. Company

Zayani Infosystems Middle East (ZIME) is a HPE Support Partner and Enterprise Support, Bahrain.

.

Job Responsibilities:

Worked as IT Team supervisor and a as well as team member. Main job responsibility is to handle the all the Support Team and give them Action Plan and HPE Partner Support Portal Management.

Worked as IT Infrastructure Support Engineer for Desktop & Server Support and HP Enterprise support from May 2019 to Aug 2021.

Supporting via remote and handling corporate support including server administration of Data Center. Having Hotel, Hospital and Bank experience.

Certified HPE ProLiant Server Blade Support Engineer, Oracle Server Blade Support Help Desk Engineer,

,MCSE, NSE 3, Fortinet Network Security Expert N,

CCNA and Security, Cisco IP Telephony systems, Router and Firewall, Microsoft Exchange and Microsoft O365, Server and Storage Systems, Microsoft Windows Server 2012, 2016, 2019, VEEAM, Data Protector, Veritas, AWS & MS Azure, DHCP, DNS Server. Responsible

HP Enterprise Support and Data Center Deployment and Management and Supports includes all other enterprise customers including Batelco, STC / VIVA, Bahrain Ministries, Banks includes National Motors, ITHMAAR Bank, IBDAR Bank, BiSB, King Hamad Hospital, BENEFIT, Bahrain Credit and so on. For all IT activities including licensing, support for all banking and other enterprise software deployment and server/client support. Maintaining Enterprise AMC customer’s Contracts and supporting them by remote and onsite support and handling internal and external Support Team.

EXPERIENCE Projects, specifically on Data Center upgrade, Implementation, and Support More than 13 years of experience in IT Trouble shootings.

Worked for BIPD (Bahrain Institute for Political

Development) as an IT Asst. Manager from Aug 2018-April 2019 Page 3 Mohammed Mubeen

· Maintaining Data Center whole and sole activities like its security logs, cooling systems, UPS, FM 200 Fire Extinguisher, Backup Systems, Net Backup, Servers Active Directory, DNS, DHCP IPV6 IPV4, DMS, DMZ, Cisco ASA / Router / Catalyst, VoIP Systems, Cloud Share, Server Upgrades, Server Updates, IBM Pure Flex Systems X240 / V7000. Oracle Database Systems, O365, Time and Attendance, Biometric Systems, Cisco Call Manager.

Print Servers, File Servers, Trouble Ticket Systems, VMWare, Microsoft Data Center 2012 Server, Printer Server, Peripherals Konica Minolta, Xerox WorkCentre and so on. Advance knowledge in handling Data Center.

O365, Server 2012, Server 2016 / 2019 Active Directory / DHCP / WSUS / Exchange / DNS

/SCCM / SCOM Updates and Upgradation and Migrations, Patch management, Dell SAN, IBM SAN, MacAfee Server, VMWare, Exchange Server, Additional Server, Biometric Systems, Symantec Backup, Tape Library, NVR /DVR, Time and Attendance, Office 365, SQL Server, DMS Systems, HP / IBM / Dell SAN and Servers. Cloud Computing, SWIFT, Bloomberg, Thomson Reuters,

Building Security Systems - Door Access, CCTV, Calling Systems, VoIP, Hotel Management systems, Bloomberg Professional, Globus T24, SWIFT, Thomson Reuters Professional. License management, Network Security and Firewall.

· Network Infrastructure upgrade and troubleshooting

· System Administration

· Information Security Policies

· Network shared applications

· End user support

·

WORK HISTORY

Senior IT Support Consultant

Company

APICORP (Arab Petroleum Investments Corporation) an Investment Bank in Bahrain.

.

Job Responsibilities:

Worked as IT In charge for branch office from year May 2007 till Jan 2016 Page 4 Mohammed Mubeen

Responsible for all IT activities including support for all banking software and server/client support.

Experiences in installation and configuration of, as well as the support experience and knowledge of Server 2003, 2008 and, Data Center 2012 MCSE / CCNA and CCNP level knowledge Windows 7, 10 and Mac 10.6.8 / 10.7 and Linux systems in enterprise environment

Responsible for maintenance of Data Center / Server Room and banking software and hardware environments and DNS, DHCP,

Active Directory, Exchange Server, VMware and Backup Servers,

Handling IP Telephony and PBX Systems

Handling projects new IT projects

Helpdesk, user / server support experience with client and server software and hardware support.

Effective communication skills via phone and email and onsite support.

Business Level English Skills

JOB Description:

Senior Support IT Consultant in Banking Sector

Worked as IT Senior Support IT Consultant for 10 years and plays key role in supporting IT infrastructure and Data Center.

My position is wide and overall knowledge in VMWare and Wide Area and local area networking systems, client OS, Linux, Windows Server 2003, Sever 2008 and Server 2012 Data Center and Active Directory network, DNS, DHCP and all other Servers like IIS and Print Servers and Wireless connectivity between HO and branch offices and Network systems and SAN / NAS / RAID levels (but not limited to them). While my primary role is end user computing support and Server support, I am in active role in implementing new systems, diagnosis of IT problems outside the scope of responsibility. Supervision and assistance by me to management / senior engineer are provided remotely most of the time, thus I have acquired a broad range of knowledge and experience on IBM PureFlex systems infrastructure and having knowledge on Terminal Systems of SWIFT, Thomson Reuters, Bloomberg Professional and Globus T24.

.

Time / Description of Essential Functions

End-user/client/server computer support

Windows / Linux Client Server Support

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Installation and first-level support for VoIP phone system Procurement of hardware and software, and managing assets/inventory Documentation (creation and updates of procedure document, manuals, tips and other useful articles in English) Networking troubleshooting and configuration Testing and evaluation of new software and/or systems Provides on-site support for deployment, configuration and troubleshooting systems, with remote support.

Essential Skills:

Possess and demonstrates strong logical-thinking skill, full of intellectual curiosity and high desire for self-development. Ability to come to the best solution by capturing the big picture instead of focusing only on the minor details/issues which only affect users/clients in a short run

Competency

Customer Obsession

Always customer centric and will strive to provide the best possible solution for the customer

Dealing with ambiguity

Able to function well in loosely structured situations. Works effectively in situations involving uncertainty or lack of information. Effectively handles multiple projects or tasks at the same time. Is open to and responds flexibly to change.

Teamwork and willingness to roll up sleeves

Fosters cross-functional and cross business teamwork. Builds and promotes team morale. Works efficiently and effectively on teams to meet customers' needs.

Contributes outside the scope of the job. Meets all team commitments. Consistent effort, intense commitment, and willingness to go above and beyond when needed. Willing to do low profile, non-challenging work to get the project done.

Bias for Action

Evaluates acts and communicates in internet time. Is decisive. Makes timely, practical, effective decisions. Takes initiative without being asked. Plans efficiently while avoiding analysis paralysis. Knows how to take smart risks.

Prioritization

Ability to prioritize the assignments at hand even in loosely structured situations. Effectively handles multiple projects or tasks at the same time and complete them within a set time frame.

6: Self-development and teaching

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Understands personal strengths and development and. Initiates self-development actions. Takes responsibility and shares jobrelevant learning, developmental experiences, and feedback to enhance performance. Encourages others to take personal responsibility for continual learning and skill growth. Shares knowledge with others.

Experience: More than ten years

Years of Experience / Description

Level 3 / IT support experience (Servers, PCs and Workstations / Terminals and Network Infrastructure)

Linux, IBM CCNA/CCNP, MCSE, HP Enterprise.

Since January 2005 to Feb 2006 as an IT

Consultant under contract with Hikae Electronics, Paradise Circle, Secunderabad. India. Worked for DMDE (Indian Navy Office).

Worked with :

APICORP (ARAB PETROLEUM INVESTMENTS CORPORATION) AN INVESTMENT BANK IN BAHRAIN.

JOB Description: Senior Support IT Consultant Worked as IT Senior Support IT Consultant for 10 years and plays key role in supporting IT infrastructure and Data Center. My position is wide and overall knowledge in VMWare and Wide Area and local area networking systems, client OS, Linux, Windows Server 2003, Sever 2008 and Server 2012 Data Center and Active Directory network, DNS, DHCP and all other Servers like IIS and Print Servers and Wireless connectivity between HO and branch offices and Network systems and SAN / NAS / RAID levels (but not limited to them).While my primary role is end user computing support and Server support, I am in active role in implementing new systems, diagnosis of IT problems outside the scope of responsibility. Supervision and assistance by me to management / senior engineer are provided remotely most of the time, thus I have acquired a broad range of knowledge and experience on IBM Pure Flex systems infrastructure and having knowledge on Terminal Systems of SWIFT, Thomson Reuters, Bloomberg Professional and Globus T24.

Educational and Technical Certification and Training: University Degree : B Com., (Commerce) Osmania University, Year 2000 MCSE : Year 2000

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CCNA : Year 2008

CCNP Security : Trained in Year 2018

MS Data Center 2012 : Project Deployment - 2016

IBM Pure Flex Systems : Project Deployment 2016

HP Enterprise Server & Storage : Partner Certified Support Engineer 2019 Oracle Help Desk Support : Oracle Partner Help Desk Support Engineer 2020 Personal Details:

Mohammed Mubeen

: Microsoft Certified System Engineer 2000

: Cisco Certified Associate 2008

Email ID : **********@*****.***;

LinkedIn : https://www.linkedin.com/in/mohammed-mubeen- 24051593

Contact : +973-********

Passport Number :

:

Father Name (Late) : Mohammed Abbas

Driving License : Valid Bahraini Driving license

Current Location : Manama, Bahrain

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