Swati swati

Highly motivated and knowledgeable MBA graduate in Banking and Insurance,

dedicated to delivering exceptional customer experience in the banking and insurance industry. Seeking a full-time position to leverage my expertise to provide clients with tailored financial or insurance solutions.

647-***-****

adz9vo@r.postjobfree.com

EXPERIENCE

Pilkey Financial Solutions Corp/Custom Group Services, Sarnia — Sun Life Co-Op Assistant Advisor

May 2023 - August 2023

● Supported advisors in booking and participating in client meetings.

● Participated in marketing strategies to reach new prospective clients.

● Created and posted video content on insurance products on Instagram.

● Provided new financial information on topics like FHSA, TFSA, RRSP and many more.

Best Buy, Sarnia - Omni - Specialist

April 2023 - Present

● Provided excellent customer service by greeting customers, assisting with product selection, and resolving any issues or concerns.

● Utilized effective communication skills to inform customers of promotions, exclusive deals, and new product offerings.

● Participated in training and development programs to improve product knowledge and sales skills.

● Upheld all company policies and procedures, including safety protocols and inventory management guidelines.

● Dealing in cash reconciliation and building membership H&M, Sarnia — Sales Associate

September 2022 - Present

● Building membership and educating customers regarding vouchers and discounts.

● Boosted sales by discovering customer needs.

● Ensured that customers left the store smiling by managing complaints and resolving them to the satisfaction of the customer and by providing a seamless and hassle-free return process.

● Demonstrated a commitment to cleanliness and safety by cleaning up cash registers and surrounding area daily during close, ensuring a clean and tidy store for the next day.

SKILLS

Knowledge of international

business.

Customer Service

Effective Communication

Marketing

Direct Sales

Teamwork

Banking

Insurance

AWARDS

$3,000 Lambton Scholarship

Best Speaker Award

LANGUAGES

English

Hindi

Punjabi

Certifications

Microsoft Office Specialist

M&A Analyst

NCFM Certificate

Strategic Management

Certificate

WHSA

● Help in cash management and counting tills.

Lovely Professional University, Punjab, India - Senior Assistant

March 2019 - August 2019

● Communicate clearly and professionally.

● Ensured smooth and efficient handling of calls.

● Resolve customer inquiries and complaints, achieving a 95% satisfaction rating.

● Avoid including irrelevant information and stay truthful in the description of various courses.

HDFC Bank, Location — Customer Experience Executive January 2018 - April 2018

● Focusing on building strong customer relationships and loyalty programs.

● Collaborating with different departments such as marketing, sales, and finance, and ensuring consistent customer experience.

● Implement continuous improvement initiatives to enhance the customer experience.

● Addressing and resolving escalated customer issues with tact and empathy, ensuring customer retention.

EDUCATION

International Business Diploma, Lambton College

Jan 2022 - Aug 2023

Learned business foundations, including marketing, accounting, computer applications, business principles and ethics, while gaining specialized global business knowledge, supply change, international trade, and communications skills.

Masters of Business Administration in Banking and

Insurance, Lovely Professional University

June 2016 - August 2018

Learned the fundamental concepts of management with specialised training in subjects for example International Banking and Insurance, Risk Management, Operational Research, organsational Behavior, Investment Banking. COMMUNITY VOLUNTEERING EXPERIENCE

Custom group services, https://www.instagram.com/customgroup1/- Content Creator April 2023– August 2023

● Consulted hundreds of international students on their journey from India to Canada to ensure a smooth transitional experience.

● Post various videos on Insurance products and immigration services

● Provide Intellectual information on new financial topics like FHSA, TFSA, RRSP, and many more.

Contact this candidate