PROFESSIONAL SUMMARY

BIPUL Certified professional with more than 4 years of experience inculcating

expertise in client handling, team development and business management,

GONDWAL searching for a responsible career opportunity to fully utilize my training and

skills,while making a significant contribution to the success of the company.

ACADEMICS

2023 - 2025

PostGraduateDiplomainBusinessManagement

VancouverCommunityCollege,(CANADA)

2017- 2018

DiplomainHospitality&Management(Grade-A)

DimensionsInternationalCollege, (Singapore)

2011- 2014

B.Sc(Chemistry,6.54CGPA)

MewarUniversity

adz9v6@r.postjobfree.com 2009

12th(63%)

GMSSS SECTOR -35DCHANDIGARH

2007

10th(72%)

+1-604-***-****(Canada) DAVSchool (CBSE),Surajpur

IELTS(Overall:6.5 Bands)

S- 7,R-6,L-6,W-6

EMPLOYMENT CHRONICLE

#8603TulsyCrescent, Surrey,

BC V3W 6C5

July 2019 - August 2023

INTERIM TEAM MANAGER

Frontizo Business Services Pvt.Ltd

COMPETENCIES

Duration : 4 years 1 month

People Management

Strategic & tactical Leading and developing a team of 20-30 associates; responsible for the

planning overall direction, performance management, coordination and evaluation

Target oriented of the team.

Excellent communication Actively participate in and drive the continuous improvement culture

skills through lean projects. Identifying and eliminating barriers to accuracy,

Critical thinking productivity, and quality.

Flexible & adaptable Carrying out supervisory responsibilities in accordance with Frontizo’s

Logical reasoning policies and procedures; additional responsibilities include interviewing,

Effective marketing skills training and motivating employees, planning, assigning and directing work,

Resilient & enthusiastic rewarding and handling employees and effective conflict resolution.

Mentoring and act as a resource to new managers and expedite their

learning curve also devise action plan to develop and groom associates

into future CS Managers

Leading Site Level initiatives, primary owner of functional responsibilities

that impact overall site like Performance Related Pay, transportation etc.

and may require collaboration with other sites in network

Communicating policies to associates and become the primary information

source for staff; following-up to ensure compliance and consistency, taking

corrective action as necessary and documenting the issue and actions

taken.

Business/Operations Management

PERSONALDOSSIER

Identifying customer impacting issues, working out and implementing solutions

and process improvements to increase customer satisfaction rate.

Father'sName:Sh. Assist in developing and implementing training programs to improve the quality

Resham Lal

DateOfBirth:26/10/1991 and productivity of the team.

MaritalStatus:Unmarried

Drive process improvements to enhance the operational efficiency of the site.

Nationality:Indian

Interest&Hobbies: Understanding and effectively utilizing resources provided by internal systems,

Internet Browsing,

Cricket, Gaming & departments, policies, and procedures.

Listening To Music Developing and achieving performance goals and objectives in line with the

network wide vision and goals.

Focus on management of SLA, quality and customer experience

Trouble shooter in case of issues relating to process affecting the SLAs

FOOD & BEVERAGE EXECUTIVE

Fortune Select Excalibur

Duration: 2 Years

Key Responsibilities

Manage all F&B and day-to-day operations with inbudgeted guidelines

and to the highest standards.

Preserve excellent levels of internal and external customerservice.

Help in designing exceptional menus,purchase goods and continuously

make necessary improvements.

Identify customers needs and respond proactively to all of their concerns.

INTERN

Grand MercureRoxy Hotel (AccorHotelGroups),SingaporeUniversity

Duration: 6Months

Roles and Responsibilities

Taking customer orders and delivering food and beverages.

Offer menu recommendations upon request.

Manage transactions with customers using cash registers.

Resolve customer complaints,guide them and provide relevant

information.

DECLARATION

I solemnly declare that all the information furnished in this document is

free of errors to the best of my knowledge.

Date: BIPULGONDWAL

Contact this candidate