Elizabeth Rachelle Cucchi

**** **** **** *****

Frederick, MD 21701

301-***-****

adz9v0@r.postjobfree.com

Qualifications Profile

Professional Services Assistant with 20+ years of experience in providing professional services in a home and office setting. Possesses a passion for effective communication and efficient organization. Looking to leverage my knowledge and experience, while giving back to the community.

Core Values: Leads by example with integrity, dignity, and respect. Exhibits honesty and never cuts corners.

Team Leadership: Collaborative leader, skilled at mentoring others. Takes charge when needed, providing meaningful input and ideas. Remains calm under pressure in challenging environments.

Communication: Outstanding customer service skills and effective oral and written communication, including interpersonal skills.

Time Management: Organized and punctual; skilled at completing complex projects and ensuring tasks are completed according to schedule.

Professional Experience

Frederick Health Hospital

Medical Outsource Vendor Liaison –Patient Financial Services, December 2020 - Current. 40 Hours a week.

Provides analytical support to establish and achieve revenue cycle goals and objectives. Using industry guidelines and best practice standards, audits vendor performance and reports issues to management.

Works well with all venders (4) to ensure timely and accurate reconciliation of accounts assigned.

Ensures vender reports are worked in a timely fashion.

Manage relationships with vender billing contacts and serve as primary point of contact for questions.

Updates account as needed by plan carrier, plan number and makes updates in the host system for re-billing purposes.

Documents processes for the Revenue Cycle team.

Submits write offs for accounts paid in full and refunds for accounts with over payments.

Communicates effectively with department managers to ensure patient safety concerns are addressed.

Reports health risks to our Service Excellence Department to be reviewed by upper management.

Demonstrates the ability to assist personnel with training to ensure the quality of work performed.

Displays good judgment, tact, diplomacy and the ability to problem solve.

Ability to work independently with minimal supervision.

Performs other duties as assigned.

Frederick Health Hospital

Health Insurance Authorization Specialist, March 2020 – December 2020. 40 hours a week.

Communicate effectively with health insurance carriers and physicians (verbal and written).

Utilize multiple health care databases to navigate electronic medical records in order to facilitate, organize and manage medical treatment.

Analyze and submit insurance authorizations/contracts to ensure accuracy by following healthcare regulations to ensure prompt payment.

Displays good judgment, tact, diplomacy and the ability to problem solve.

Demonstrate and applies knowledge of medical terminology, high proficiency of general medical off procedures including HIPAA regulations.

Confer with supervisors to stay abreast on current and new healthcare policies and procedures.

Detail oriented, great problem solving ability, able to multitask, creative thinker, and fast learner.

Certified in Medicare. Proficient in Microsoft, Excel, Meditech, Right Fax and One Source.

Frederick Health Hospital

Pre-Registration Lead, February 2019 – March 2020. 40 hours a week.

Confer with patients to discuss and update demographics, verify insurance, and run estimates for surgical patients.

Coordinate and interact with patients via phone calls in a timely and professional manner.

Review and update registrations for status changes.

Provide exceptional service for patients and referring physicians.

Collect on average between $45,000- $92,000 monthly for estimates.

Train new hires in the area of customer service, internal database navigation, patient and phone etiquette.

Proficient in Meditech, Microsoft, and One Source.

Elizabeth Cucchi

Care.com (Self Employed)

Professional Home Services Assistant, July 2015 February 2019. 32 hours a week.

Compassionate, hardworking home care provider with an abundance of patience.

Provided care for six different clients over the years.

Certified in Adult, Child and Infant CPR and First Aid.

Herff Jones

Outside Sales Representative, March 2015 – October 2016. 28 hours a week.

Provided accurate and detailed information to customers regarding products.

Showcased merchandise in neat and updated display areas.

Arranged orders, special deliveries for customers, ordered office supplies.

Processed credit cards, cash transactions and set up payment plans.

Quality Siding Company

Administrator, September 1998-September 2010. 40 hours a week.

Interacted with clients in a professional manner, taking messages and/or forwarding calls.

Scheduled and maintained appointment calendars, travel, employee record keeping and payroll.

Greeted clients, determined purpose of visit, and directed them to their destination.

Received payment and recorded receipts for services.

Transmitted information or documents to customers via email, mail, and fax.

Submitted contracts for client approval with initial payment request.

Purchased offices supplies as needed.

Interviewed new employment prospects, onboarding, and monitored performance.

Provided training to new hires.

Educational Background

Linganore High School, Frederick, MD

Course Concentration in Business Administration

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