Shauna Cheung

Dedicated, Reliable, Positive Attitude

Littleton, Colorado

Phone: 561-***-****

Email: adz9ux@r.postjobfree.com

I am looking to secure a position which will benefit from a confident and diligent professional who is both a leader and a team player. I have many skills and talents which would transfer well into just about any industry, and I am a fast learner. My background is in Marketing, Event Planning, Customer Service/Hospitality, Public Administration, Data Entry, Childcare, and some experience in Retail.

US Citizen; Authorized to work in the US for any employer

Work Experience

Critical Incident Specialist & Med Waiver Analyst

State of Florida Agency For Persons

August 2019 to August 2021

•Input consumer incidents into State Management system and investigate details of abuse, neglect, or exploitation of special needs adults and/or children.

•Report trends of problematic behaviors or incidents that compromise the health and safety of consumers.

•Interpret data for consumer services applications and qualify requests according to APD policies and Florida Statutes.

•Implement awarded budgets to consumers, prepare legal documents while handling sensitive information in adhering to standards of HIPAA.

•Presented quarterly trainings online as well as in college auditoriums to over 500 social workers, caregivers, and other government workers on the best practices of abuse, neglect, and crime investigations and reporting to serve the special needs population.

Volunteer

Palm Beach County Sheriff

May 2019 to June 2021

•Be the "eyes and ears" for PBSO deputies in road patrol and help in keeping communities safe by driving official Sheriff's patrol vehicle, in uniform, assist drivers in accident distress writing reports, etc.

•Attend community events to represent the Palm Beach County Sheriff's Office

•Certified by PBSO in police radio, basic police tactics, FTO, and traffic procedures.

Volunteer Coordinator & Marketing Consultant

Faith Lutheran Church

June 2017 to August 2021

•Recruit, train, and orientation of volunteers for community outreach initiatives.

•Leader of various seasonal small groups of 5-15 individuals.

•Advise Pastor and lay leadership council on developing innovative growth strategies, outreach initiatives, and church health accountability

Volunteer

Palm Beach Literacy Coalition

May 2013 to June 2015

•Facilitate youth and adult literacy programs in an informal classroom setting.

•Develop youth by reinforcing positive classroom skills, critical thinking, and self-confidence - usually in under privileged communities and low-budget schools.

•Tutor children and adults in English literacy, implementing techniques based in cognitive learning and memory, child psychology, and emphasis on vocabulary.

Marketing Coordinator

Cross International

April 2018 to October 2018

•Facilitated multi-department processes to execute complex marketing initiatives for high-end donor audience; each donor's gift valued between $1,000 - $20,000 and up.

•Lead, coordinate, and present campaign goal and strategy meetings to various teams within Development, Communications, and International Projects Departments with an emphasis on educating high-end fundraisers on the most satisfying talk points to help donors connect with the mission project.

•Produced copy and selected images for a Facebook ad campaign that generated $18,222 using current Marketing trends and best practices.

•Oversee timelines for Communications, Development, Fulfillment, and International Project Departments and synchronize all department objectives to produce various components for 30 marketing initiatives per year.

•Track and reconcile budget reports, stamp inventory worth thousands of dollars, and other administrative tasks.

Marketing Coordinator

STS Aviation Group

June 2017 to September 2017

•Create and coordinate all logistical and design aspects of at least two conventions per month across the U.S. and overseas from start to finish. Includes, but not limited to trade show booths, marketing materials advertising assets, shipping and construction of display materials, price negotiation, venues booking, trade show registrations.

•Manage social media accounts and blogs for the two of the company's divisions.

Account Executive

The James R. Whelan Agency

August 2016 to May 2017

•Identify customized solutions to achieve client goals for email campaigns, programmatic and native displays, SEO/Google ranking, Print, TV & Radio

•Strategic planning and analyze metrics while working within allotted budgets.

•Collaborate closely multiple departments, including Media Buying, Traffic, and Accounting to streamline projects from start to finish, while meeting tight deadlines and researching viable opportunities with new publishers.

Marketing Coordinator & Jr. Graphic Designer

Sears Institute For Anti-Aging

December 2014 to August 2016

•Collaborated with Marketing and Copywriting Departments to create new online media buy campaigns as well as the landing pages, graphics, and lift letters for these initiatives.

•Edit, cut, and composite digital photos of products for brochures and layout of monthly newsletters which contributed to company revenue growth by $1 million each month.

•Created new ad trackers for direct mail campaigns and made edits to current campaigns as requested by Direct Mail Department.

•Responsible for the daily requesting, testing, proofreading, and approval of ads, as well as, processing insertion orders and invoices.

•Created Standard Operating Procedure manuals and trained junior Marketing Coordinators in media buy logistics, company-wide reporting, and customer service.

•Spearheaded the clinic's expansion event which brought the clinic more than 300 visitors, with 20% patient conversion.

Volunteer Habitats for Humanity June 2007 to 2014

•Recruit team members to volunteer and direct volunteer activities

•Raised $500 in 3 days for H4H Women's Build in 2014

Executive Administrative Assistant

Mobile Studios, Inc

April 2010 to March 2012

•Managed office operations and provided sales support.

•Consolidated data for Accounting and assisted with payroll and processing invoices.

•Write press releases, sales letters, and newsletter articles.

Hostess & Wait Staff

Cheung Restaurants Inc

April 1998 to March 2010

•Greet and seat guests within 30 seconds of their arrival, often multi-tasking with phone orders, preparing take-out orders, and cash handling – with accuracy, speed, professionalism and cheerful demeanor.

•Customer service of guests as wait staff with effective time management and attention to detail with quality of food and presentation.

•Helped to bus tables when needed; always willing to help teammates when my duties are completed or at least at an adequate pause point.

Education

Some College

Palm Beach State College

August 2002 to May 2004

High School Diploma

Atlantic Community High School

August 1999 to May 2002

Skills

•Digital & Email Marketing

•Social Media Management

•Copywriting & Proofreading

•Google Analytics

•Microsoft Office Suite

•Case Management

•Investigations

•Childcare

•Customer Service

•Cash Handling

•Inventory / Pricing

•Data Entry

•Serving The Special Needs Population

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