MARGARET NJERI

Nationality: Kenyan Date of Birth: 12ST JAN 1991 Email :adz9ty@r.postjobfree.com Cell: +254********* Marital Status: Single Visa status: Resident Visa Languages: Fluent English & Swahili Gender: Female

SUMMARY

Very outgoing sales associate offering extensive knowledge of customer care and international relation, over five years experience in sales and marketing, oriented and with strong sales skills and ability to learn new skills

OBJECTIVES

To build, develop and inspire a team to achieve and exceed targets.

To strive to achieve operational efficiency through maximising outputs and minimizing costs.

To operate in line with company procedures, policies and relevant legislation.

A team oriented person with excellent communication skills and dedicated to customer service with passion to satisfy and to have a long term relations with the company.

ESSENTIAL SKILLS AND EXPERIENCE:

Menu memorization

Competent in managing teams of people

Communication skills, ability to conduct team briefings and 1:1 meetings

Planning and organizing skills, store operating hours, holidays etc

Delivery experience

Point of sale operation

Table setting knowledge

Excellent Communication skills, including the ability to engage and coach teams

Competent in presenting to Senior Management

Forward thinking and driven to improve Store performance and drive best practice in all aspects of the store

Food station setup

WORKING EXPERIENCE

ADVENTURE HQ

Designation: Activity Instructor.

Location: Nairobi

Period: July 2019 – 2020

Duty and Responsibilities;

●Aware of store and individual targets and actively works to meet or exceed these by using all the resources available within the store

●Meets or exceeds customer expectations and boosts sales

●Creates an emotional connection with every customer by being a passionate and enthusiastic.

●Proactively seeks and incorporates basic core and seasonal product knowledge into my service approach within the assigned store zone

●Complies with store policies and procedures to maintain a safe shopping and working environment

●Ensures the product offer in the store is made available to customers by assisting with deliveries and replenishing the sales floor

●Completes sales transactions quickly and accurately while adhering to cash protection procedures

●Minimizes loss by actively maintaining sales floor awareness whilst serving customers

●Collaborates productively and respectfully with team members to meet or exceed store goals

●Completes all compulsory training programs and effectively transfers learning into skills on the job

●Communicates a desire for on-going learning and welcomes all available opportunities to increase performance

●Leading/instructing individuals or groups on a particular activity.

●Briefing participants about safety and rules

●Provide briefings to clients, explaining and demonstrating activity content as appropriate.

●Ensure excellent customer service at all times.

●Operating the tills, including cashing up and completing paper work at the start and end of shift.

●Assisting customers in the selection and purchase of items.

●Processing cash and credit card transactions accurately & efficiently.

●Managing the till, taking money from customers and hanging out receipts.

●Checking the inventory listing with actual stock on the shop shelves and reporting

and discrepancies to managers.

●Keeping merchandise orderly and neat in appearance.

●Go the extra mile” to drive sales

CHILLIS RESTAURANT

Designation: Waiter

Location: Nairobi

Period: Feb 2016 – April 2016

Duty and Responsibilities;

●Greet customers and seat them according to their preference.

●Offer welcome drinks and beverages.

●Fill water glasses and refill beverages.

●Take orders and provide information about menu items.

●Suggest menu items when requested by the customer.

●Relay patrons’ orders to the kitchen.

●Ensure that the order is prepared according to the menu.

●Ensure order quality and quantity prior to serving.

●Serve meals and side dishes.

●Deliver food carts to designated areas.

●Ensure that continued service is managed during the course of the meal.

●Keep a constant eye on the table to gauge needs and fulfill them immediately.

●Total customers’ check and take it to them.

●Accept payment in cash and credit card.

BATA SHOE COMPANY

Designation: Store In-charge

Location: Nairobi, Kenya

Period: March 2016 –Nov 2017.

Duty and Responsibilities;

●Completes store operational requirements by scheduling and assigning employees; following up on work results.

●Maintains store staff by recruiting, selecting, orienting, and training employees.

●Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

●Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

●Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.

●Protects employees and customers by providing a safe and clean store environment.

●Maintains the stability and reputation of the store by complying with legal requirements.

●Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records.

●Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

●Employment and compliance to regulatory concerns regarding employees in terms of employee on boarding, development need assessment and training.

●Performance management and improvement systems.

●Employee Relations

●Contributes to team effort by accomplishing related results as needed.

LEXY’S COLLECTION

Designation: Sale Associate

Location: Kenya, Nairobi

Period: Jan 2015 to Dec 2015

Duty and Responsibilities;

●Ensure high levels of customer satisfaction through excellent sales service

●Assess customers’ needs and provide assistance and information on product features

●Go the extra mile” to drive sales

●Maintain in-stock and presentable condition assigned areas

●Actively seek out customers in store

●Remain knowledgeable on products offered and discuss available options

●Cross sell products

●Team up with co-workers to ensure proper customer service

●Build productive trust relationships with customers

RUIRU HEALTHCARE CENTRE

Designation: Customer service

Location: Nairobi, Kenya

Period: March 2013 to Dec 2014

Duty and Responsibilities;

●Responding promptly to customer enquiries in person or via telephone, letter, and e-mail always in a professional & efficient manner.

●Processing orders, forms, applications and requests for information.

●Dealing efficiently with questions and queries from customers.

●Keeping up to date with all the company's products, services and procedures.

●Directing requests and unresolved issues to other colleagues.

●Maintaining up to date paper and computer based files and administrative systems.

●Promoting the company’s products and services to customers.

●Handling objections professionally.

●Using logical questioning skills in an appropriate manner to obtain the maximum relevant information from the customer in the minimum effective time.

EDUCATION

Advanced Diploma in Business Management

2012 C.C.S Computer Training Centre

Computer Packages

2010 Murungaru high school

O-levels: Kenya Certificate of Secondary Education

INTEREST

Meeting people and Socializing.

Travelling.

Listening to music

Charitable works

Referees; are available upon request.

Contact this candidate