Gouthami

adz9tr@r.postjobfree.com/201-***-****

Professional Summary

About 10+ years of experience in developing business solutions as a Microsoft Dynamics CRM consultant in implementing CRM systems and other Microsoft technologies like .NET, SQL Server.

Ability to gather the key requirements in the project to design, develop, deliver XRM solutions that users use.

Expertise in Microsoft CRM 2015, 2016 and Dynamics 365 Implementation, Migration, Customization, and Integration of web-based client-server applications, USD and Power Platform admin center.

Good Knowledge on using power platform across power portals, power apps and power automate tools.

Developed custom applications using SOAP and REST based Web services.

Experience in Microsoft dynamic CRM data integration towards import/export of data using SSIS and custom application development.

Experience in developing plug-in’s, workflows, and integrate CRM with internal/external applications using CRM SDK.

Experience with On-premises implementation in single domain model, multiple domain model and Single active directory forest, multiple active directory forest models.

Experienced in online version of Dynamics 365, MSCRM 2016, which showed a better advantage of solution deployment.

Used the OData end point to execute Http requests, the protocol implements a RESTful design pattern.

Expertise in translating requirements into solutions with proper dependencies and preparing strategic deployment plan in MS-CRM.

Experience in integrating CRM with outlook and e-mail router.

Experience in building rich web experiences using JavaScript and Silverlight.

Expertise in customizing the entities, forms, fields etc. with dynamic CRM SDK.

Proficient in SQL server 2005, 2008 coding using SQL, PL/SQL Procedures, Functions and Triggers.

Experience in Data modeling, Data design, Normalization, Data migration projects using SQL server.

Worked on application development using .Net Framework.

Strong experience in finance and Banking domains.

Has good knowledge on SSIS, Alteryx and SSRS.

Strong communication and presentation skills sustained in previous projects with developers, project managers, stakeholders, and application end-users.

Adaptive to emerging and upcoming technologies, frameworks, and Techniques.

Excellent analytical, written, oral, problem solving, teaming and mentoring skills.

Technical Experience

Languages : C#, .Net, SQL

Scripting : JavaScript, jQuery, TypeScript, Liquid Scripting

Database : SQL Server 2005, 2008, 2012, SSRS, SSIS, ORACLE 8I […]

Web Technologies : HTML5, CSS3, XML, XSL, UML, AJAX

Packages : Microsoft Dynamics CRM2015/2016/365, CRM SDK, Scribe, Kingsway Soft.

Operating systems : Windows XP/7/8/10, Linux

Tools : Microsoft office suite, Visual Studio, MS Project, XRMToolbox, Alteryx, Github

Professional Experience

Consumers Energy, Lansing, MI Feb 2020 – Till Now

Power platform/Dynamics CRM Developer

Responsibilities:

Worked as a developer on customizing and configuring the Dynamics 365 Sales and Service module using form customizations, JavaScript, Power Apps, Custom Connectors and much more using the new Power Platform Admin center.

Worked on base solutions to create custom connectors that are used across the platform to communicate with external APIs.

Designed and executed marketing campaigns within Microsoft Dynamics CRM, including email marketing, lead nurturing, and automation.

Design visually appealing and user-friendly pages within Power Apps, ensuring an intuitive and efficient user experience.

Implemented data models and business rules within the model-driven app, ensuring alignment with organizational objectives.

Configuring and customizing Dynamics Customer Service to align with service requirements.

Converted/migrated 4 projects from Lotus notes to Dynamics 365.

Used Flows, Business Rules, and JavaScript for data validations and Power Automate flows across multiple operations.

Ensure that the team follows Agile and CRM development standards.

Used Power Devops tools to export, import versioning, copying components of code, dynamics 365 solutions and portal data packages.

Implemented marketing performance dashboards and reports to measure ROI and campaign effectiveness.

Used azure active directory key vaults to host security groups for different teams across the dynamics platform.

Integrated CRM with external systems and applications to facilitate data synchronization and streamline sales activities.

Integrate Azure Logic Apps seamlessly into Power Apps, enabling automated workflows and data exchange between different systems and services.

Implement security measures to protect sensitive data in Dynamics 365 and Azure services.

Integrated MuleSoft, Salesforce, Carfax API to communicate with dynamics service for various operations like validating application ids, generating reports, and sending emails based on application status.

Build a power automate to generate the PDF from word template which downloaded from the D365 entity record.

Build schedule power automate flows to send the automatic notifications with status of application and another automated power automate based on the field update (Dataverse Tigger) for confirmation email to the clients once application is submitted.

Created the folder for individual application in SharePoint and stored all the documents of the submitted application by using the automated Power automate.

Created multiple model-driven apps as per the business needs and did a lot of apps and form customizations using out of box functionalities.

Developed and tested D365 workflows and plugins to automate business processes and improve efficiency.

Worked on creating and resolving tickets using ServiceNow.

Helped business users, testers, and other developers in transitioning to use Dynamics 365 and provide them with learning materials.

Implemented DevOps CI/CD for continuous integration and deployment.

Used Azure Boards for daily standups, feature grooming, defect tracking, and much more.

Mr. Cooper, Dallas, TX Jan 2018 – Dec 2019

Power platform/Dynamics CRM Developer

Responsibilities:

Worked as a developer on customizing, configuring, maintaining Microsoft Dynamics 365 Sales, and developing Portal module using JavaScript, HTML, jQuery, and CSS.

Experienced in working with a huge solution set with more than 200 custom entities spanned across various teams with a large pool of developers for parallel development across multiple new project implementations.

Integrated CRM with marketing automation tools for seamless lead generation and tracking.

Worked with plugins, custom workflows, business process flows and a lot of custom entities to support business user configuration rather than code on both Sales and marketing module for both Dynamics and USD 4.2.

Integrated CRM with marketing automation tools for seamless lead generation and tracking.

Use Azure Data Factory or other data integration tools to move data between Dynamics 365 and Azure.

Document business processes that involve OCR, including identifying key documents and data fields.

Implement version control practices to track changes and updates made to Power Apps pages, ensuring consistency and rollback options if needed.

Used TypeScript for scripting with use of generic page base and generate JavaScript using PowerShell command lets.

Develop, test, and deploy Azure Logic Apps to automate business processes, connect applications, and handle data flows across various Azure services and beyond.

Experience in creating Canvas Apps with different data sources using SharePoint, SQL, MS Data Verse, and Excel.

Worked on creating Azure Functions apps for email updates on active cases and Integration with Logic Apps.

Experience in creating Flows using Power Automate for Notifications, Approvals.

Understanding formulas and expressions in both PowerApps and Power Automate.

Created connection references to various connectors that can be used across multiple apps, flows, and can be imported to target environments.

Facilitate Scrum ceremonies for the CRM development team.

Developed Alteryx workflows to generate daily, weekly, and monthly metric reports over vehicle sales, service, maintenance to distribute them to Agents and dealers across the globe.

Worked closely with the business users in leading the efforts to generate functional design

document.

Documented business process to design and architect the CRM solutions required to

monitor all project phases, thus ensuring deliverables are made on time.

Used logic apps to consume data from informatica systems into the portal.

Developed Canvas apps to generate records for order requests across various bulletin systems.

Worked with SharePoint Online to generate customize canvas app forms to generate case requests and to send emails and print pdf’s on button click requests.

Maintained and updated base plugin code as per the change in requirements from business users and implementing new calculators within Dynamics CRM across multiple out of box and custom entities.

Designed custom HTML templates using CSS, bootstrap to convert them to pdf’s using one drive conversion connectors.

Developed power automate flows to use with Power apps and generate files, print previews, send emails and much more on both on select events and button clicks.

Worked on customization and configuration of Dynamics 365 CRM like creating custom entities,

fields, forms as per business user requirements.

Used Sharegate for data transfer of both data and architecture from SharePoint on prem to SPO.

Worked on CRM Service management module in managing the tickets as cases for resolving any type of requests, issues or complaints raised by the customers via phone call, email or walk ins.

Worked on creating a master repository for all the FAQ’s that the end users ask.

Created Security roles and used Field level security to maintain level of access to different business users.

Worked on creating security roles for portal contacts to modify access to the web portal for

different users.

Used jQuery to do custom validations on the fields, used basic page template as home to

maintain the look and feel of the website consistent across all the applications.

Wrote workflows, business rules to modify the behavior of the forms, fields on entering

different sets of data in Dynamics 365.

Used Rally for daily standups, defect tracking, feature grooming, discussions, translations and much more.

Implemented Devops CI/CD pipeline for continuous integration and deployment.

Did both Unit and Regression testing across UCI, USD, and Portal platforms for complex flow systems as per SDLC life cycle.

Accenture India Solution Private Ltd, HYD, India Aug 2014 – May 2017 Microsoft Dynamic CRM Developer

Responsibilities:

Analyzed the business requirements and advised feasible solutions to achieve business goals.

Used SSIS to Import data into the system using multiple sources.

Implemented an MS Dynamics CRM process using Marketing, Sales entity modules using various components of Managed and Unmanaged solution, XRM custom components using plugins (C#), workflows, Dashboard/Reports, data management, Migration of data Administration of MS Dynamics CRM application.

Developed both managed and unmanaged solutions in Microsoft Dynamic CRM to support the enhancements and published the customizations into the system.

Developed the WCF services, applications using Team Foundation Server, Visual Studio.net, C#, ASP.NET, SQL Server, jQuery and AJAX.

Develop scribe integrations with other Applications and to pull data from Online MS Dynamics CRM to local database for analytics and reporting purpose.

Collected existing infrastructure information including Active Directory, SQL server, Reporting Server instance for implementation of MS Dynamics CRM2015 system.

Developed custom web pages to retrieve and update data in MS CRM.

Developed ODATA endpoint on required entities in CRM.

Developed complex reports using SSRS and deployed into MS CRM.

Extensively work with MS Dynamics CRM reports, SSRS and Out of the box reports.

Developed T-SQL queries to create Views and Stored Procedures in SQL server. Used joins, unions to get data from different tables.

Performed End-to-End Testing, troubleshooting, debugging, integration testing, regression testing and performance testing and analyzed the results to justify validation.

Performed performance tuning on analyzed existing code for better outcome.

Responsible for preparing Functional Specification Documentation.

Provided cost and resource estimates.

Worked with setting up QA, Training CRM environments.

Environment: MSCRM 2015 & 2016, On-Premises Deployment, C#, Plugin Registrations Tools, XRM Toolkit, Visual Studio .NET 2012, Kingsway Soft, SSIS ETL Tools, ASP.NET 4.0, Master Pages, SSRS Reports, HTML, JavaScript, SQL Server 2008 and T-SQL, Web Services.

Cyient, Hyd, India May 2011 – July 2014

.Net Developer

Responsibilities:

Involved in all stages of the Software Development Life Cycle.

Analyzed the system requirements, entire business process and designed Entity Relationship diagrams.

Developed web forms using C# and ASP.NET.

Developed Windows form applications in .Net framework.

Created the AUTs using the VSTF for both services and UI.

Wrote stored procedures, triggers using SQL in SQL Server 2008.

Designed and developed the web forms using ASP.NET and VB.NET Language.

Used Sitemap control for site navigation.

Built distributed application with .Net reporting.

Designed and Developed the Webpage for testing the Web services in various environments.

Performed unit, end-to-end, and performance and user acceptance testing to ensure application functions as per requirements.

Used SVN for configuration management.

Environment: ASP.NET, C#, VB.NET, T-SQL, Microsoft Visual Studio.NET 2005, XML, XSL, HTML, CSS JavaScript, Web Services, WSDL and MS Visual Source Safe.

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