Tonginetta Blake

** **** ****** ********, **. ***/4, US • 860-***-**** • adz9t1@r.postjobfree.com Excellent organizational skills and a keen eye for detail. Desire to take on a new challenging role involving the development of effective strategies. Willing to go above and beyond to meet tight deadlines and achieve company objectives. Excellent analytical, interpersonal, and problem-solving abilities. Team leader

Data entry

Proficient in MS Office

Hard working and self-motivated

Customer service

Business Management - Associate of Science - 2024

Post University - Waterbury, CT

Shipping and Receiving Clerk - October, 2020 to Present Matheson Flight Extenders STC - Atlanta, GA

Improved inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents to documentation. Compared shipping orders and invoices to the contents received to ensure accuracy. Was successful in resolving issues with shipments, such as damaged materials and shortages, by working effectively with shippers. Customer Service Specialist - March, 2015 to October, 2020 Santander Bank Call Center - Hartford, CT

Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service. Dealt with a wide range of customer service, operational, and administrative tasks every day. Customer inquiries were handled via phone, email, and web-based platforms. Office Administrator - September, 2010 to February, 2015 BJ's Wholesale Club - Rocky Hill, CT

Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity. Provided administrative procedures, company policies, and performance standards training to new employees. Communicated with a diverse group of customers and representatives, responding to requests and inquiries via phone and email. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY