Customer Service Property Manager
Resume:
Crystal Burney
Fayetteville, AR 72704
**********@*****.***
Professional Summary
I have been responsible for the daily AR and AP file maintenance while maintaining up to date technology, customer relations, and specialized expertise for my clients. Preparing reports and assisting with budgets while fielding communications with clients and vendors and maintaining inventory and compliance for locations and the overall management of assigned residential and multi-family properties to satisfy and exceed the requirements of both the ownership and residents, to preserve and increase the value and integrity of the properties and to meet and exceed the financial objectives of the ownership and management.
Experience: Lefler Capital Fayetteville AR, Property Manager July 2019 to April 2023
●Responsible for Marketing for all communities, NSP, Student, conventional and new lease up, for new construction on 5 properties 310 units
● I prepared and negotiated leases and ensure compliance with relevant laws and regulations, while maintaining positive resident and vendor relations, through great customer service.
● I have established proper rental rates, while raising NOI on all properties up to 43% higher over 2 years, prepare monthly financial statements, ensured timely payments for both accounts receivable and payable, and analyse and correct and budget variances made purchases and shopped for the best deals to stay within or under budget.
●I have trained, and evaluated all property staff, and directed and controlled all personnel and resources to ensure property is properly maintained and all owner objectives and met and exceeded.
●I orient new residents to the property, enforce occupancy policies and procedures and maintain timely communications with residents and tenants
Cargill Protein Springdale AR,AR Cost Assistant Feb 2016 to June 2019
●Customer Service-Responsible for daily interaction with clients and their financial needs
●A/P and A/R-Responsible for daily, monthly, and annual General Ledgers A/P and A/R for clients
●Reconciliations-Responsible for journal entry reconciliations for daily, monthly, quarterly and annual closeouts
●Compliance-Independently responsible for compliance and special projects for PVP, and USDA
processes for all clients, for all of Arkansas and Missouri. 112 Farms.
●Record Tracking-Keeps records for 1099 for clients throughout year
Block Multi Family Group Leawood, KS Property Manager Aug 2013 to Dec 2015
●Marketing – implement marketing initiatives to achieve occupancy goals, while managing and controlling advertising budgets
●Administrative- I have prepared and negotiated leases and ensured compliance with relevant laws and regulations, while maintaining positive resident and vendor relations, through great customer service.
●Financial-I have prepared annual budgets, by calculating increases in both accounts payable and receivable to maximize income. I have established proper rental rates prepared and distributed weekly and monthly financial statements, ensured timely payments for both accounts receivable and payable, and analyse and correct and budget variances made purchases and shopped for the best deals to stay within or under budget, while raising the property NOI 125% with assistance of Revenue Management Program.
●Staff Management- hired, trained, and evaluated all property staff, and directed and controlled all personnel and resources to ensure property is properly maintained and all owner objectives and met and exceeded.
●Resident Relations-orient new residents to the property, enforce occupancy policies and procedures and maintain timely communications with residents and tenants.
UAH Property Management Dallas, TX Regional Manager Nov 2002 to July 2013
●Staff Management- hired, trained, and evaluated all property staff, and directed and controlled all personnel and resources to ensure property is properly maintained and all owner objectives and met and exceeded.
●Responsible for a staff of over 48 employees in seven different states, on 15 properties.
●Financial-I have prepared annual budgets, established proper rental rates prepared and distributed weekly and monthly financial statements, analysed, and corrected budget variances for 22 properties in seven states while maintaining all various compliance laws, in all 7 states on HAP, TC, RD and Home properties. Maintaining high occupancy with a waitlist, and collections over 90% on all. While maintaining at or below budget expectations.
●Resident Relations- Acted as liaison between manager and owner to enforce occupancy policies and procedures while maintaining positive communications with residents, management, and owners.
Other Skills: Excellent organizational and time management skills,Ability to work well with all facets of the public.,Proficient in Microsoft office and computer software.,Outstanding written and verbal communication skills.
Proficient in Excel, TFS, MTech, JDE, Manager Plus, TRACS
Rent Manager, RealPage, Yardi, Onesite, ResMan
Diploma 1990
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