Frantzdy Thenord

Fort Lauderdale, FL *****

adz9rv@r.postjobfree.com

+1-954-***-****

Work Experience

Fuel card technician

Distributeures Nationaux S.A (DINASA) - Port-au-Prince February 2020 to March 2023

• My role is to establish contact with customers (credit and payment) contact them in case of late payment send them statements. Receive and forward messages via telephone and e-mail

• Create and configure cards at the request of the card manager.

• Assist customers in case of need (reloading, replenishment, blocking and troubleshooting).

• Assist stations in case of problems (hardware failure and any other problems related to customer cards).

• Prepare daily reports for the sales department and monthly reports for customers.

• Assist the IT department with requests for project reinforcements and user assistance. Front Office Manager

Expand Technology LTD - Port Louis

July 2019 to January 2020

• Verify customers' credit, and establish how the customer will pay for the accommodation.

• Review accounts and charges with guests during the check out process.

• Transmit and receive messages, using telephones or telephone switchboards.

• Date-stamp, sort, and rack incoming mail and messages. IT Help Desk

SERVIMAX - Port-au-Prince

January 2014 to March 2019

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

• Modify and customize commercial programs for internal needs.

• Oversee the daily performance of computer systems.

• Prepare evaluations of software or hardware, and recommend improvements or upgrades.

• Answer user inquiries regarding computer software or hardware operation to resolve problems.

• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

• Develop training materials and procedures, or trainusers in the proper use of hardware or software.

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Enter commands and observe system functioning to verify correct operations and detect errors. Confer with staff, users, and management to establish requirements for new systems or modifications.

• Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Computer Technician/Network Administrator

Turbo Communication & Networking - Port-au-Prince

January 2010 to February 2013

• computer network installation.

Wiring (internet, surveillance camera)

• Site design and construction.

Education

Diplome études Universitaires in Sciences Informatique École Supérieure d'Infotronique d'Haïti (ESIH) - Port-au-Prince October 2012 to July 2016

Skills

• Compétences en diagnostic et réparation

• Inventaire

• Service à la clientèle

• Maintenance

• Installation

• Network Administration

• Computer Science

• LAN

• Customer service

• Help Desk

• Active Directory

• Operating Systems

• Network Installation

• DNS

Certifications and Licenses

CCNA

December 2019 to Present

Baccalauréat en Sciences Informatiques

October 2012 to July 2016

Additional Information

• Sense of Responsibility

• Able to manage a team.

• Able to work in a team or alone.

• Sense of organization.

• Able to define priorities.

Autonomous

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