Entry Clerk Data

New York, NY ***** 646-***-**** *************@*****.***

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PAUL LEONARDO

PROFESSIONAL SUMMARY Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. SKILLS

● Problem Solving

● Program Guidelines

Adherence

● Staff Hiring and

Evaluations

● Decision Making

● Microsoft Office

● Attention to Detail

● Verbal and Written

Communication

● Critical Thinking

● Analytical Thinking

● Team leadership and

direction

● Policy and procedure

improvements

● Fluent in Spanish

PROFESSIONAL

EXPERIENCE

PARALEGAL, INTAKE SPECIALIST 05/2022 to Present

Pena & Khan, PLLC, Bronx, NY

● Complete initial background check of potential clients and defendants.

● Prepare,edit and file legal documents for attorneys on NYSCEF.

● Translate attorney meetings with clients.

● Conduct background research utilizing LexisNexis.

● Utilize SmartAdvocate as a Legal CRM system.

● Research public sources.

DIRECTOR OF UNACCOMPANIED CHILDREN HOME FINDING 11/2019 to 09/2021 Cayuga Centers, New York City, NY

● Oversaw team of 18 personnel focused on foster home recruitment, licensing and retention.

● Improved success of program by making proactive adjustments to operations.

● Met with agency stakeholders on a regular basis to assess progress and make adjustments.

● Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.

● Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.

● Developed and recommended policies and procedures for evaluating programs.

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● Interviewed and hired talented staff members with expertise in customer service and analytics to increase the skill set within the department.

● Enforced home welfare checks to align with state and federal program guidelines.

● Optimized operational processes by developing company-wide analytics tools to address client-specific metrics.

● Hired and directed teams to achieve daily and long-term operations and business goals.

● Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.

● Developed processes and procedures for studio and location productions.

● Created and applied new analytics and reporting tools across two programs - Transitional Foster Care and Long Term Foster Care.

● Trained and managed team of developers and discussed issues to provide resolution and apply best practices.

● Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.

● Reached conformity with product quality specifications by suggesting corrective actions.

● Assisted leadership with successful program expansion.

● Established performance goals for department and provided feedback on methods for reaching those milestones.

● Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

● Research and review social media.

ASSISTANT DIRECTOR OF INTAKE 09/2018 to 11/2019

Cayuga Centers, New York City, NY

● Tracked key inventory metrics and made recommendations for proactive adjustments to policies and procedures.

● Trained and mentored new employees on agency practices and departmental operations.

● Analyzed impacts of regulatory changes on operations and developed mitigation plans.

● Worked with team leaders to arrange schedules based on production requirements and available resources.

● Led team of 11 professionals in special projects and daily operations.

● Oversaw purchasing and organization of clothing inventory.

● Developed and deepened relationships with vendors to meet or exceed supply chain production standards.

● Lead teams of up to 11 personnel, supervising daily performance as well as training and improvement plans.

● Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.

INTAKE WORKER 03/2017 to 09/2018

Cayuga Centers, New York City, NY

● Offered compassionate and attentive guidance to unaccompanied children during moments of crisis and trauma.

● Completed intake assessment forms and filed clients' documents.

● Collected, verified, recorded and processed client demographics, personal belongings and personal identifiable information.

● Helped case managers and clinicians build, coordinate and lead programs supporting individuals with medical and mental concerns.

● Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.

● Attended over 40 hours of meetings, conferences and training courses to advance professional knowledge of social work.

● Used critical thinking to break down problems, evaluate solutions and make decisions.

● Worked flexible hours; night, weekend, and holiday shifts.

● Developed team communications and information for meetings.

● Answered questions, pointed out important features, and offered further details about agency services to educate unaccompanied children.

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INTAKE AIDE 10/2016 to 03/2017

Cayuga Centers, New York City, NY

● Prepare over 200 inventory bags for unaccompanied children that arrived to program.

● Observed and monitored children's activities.

● Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

● Monitored, tracked and conveyed important personal information to Intake Worker staff to help optimize unaccompanied children care upon arrival.

● Used Microsoft Word and other software tools to create documents and other communications.

AML/KYC ACCOUNT OPENING SPECIALIST LATAM 11/2016 to 02/2017 J.P. Morgan Chase, New York City, NY

● Worked with Cross Borders Latin American Team on Know Your Client remediation project.

● Gathered, sorted and organized over 1000 client data to be used on required Know Your Client screenings on international high net worth clients as required by global Know Your Client procedures.

● Flagged accounts that were missing proper documentation or documentation on file did not meet regulatory Anti Money Laundering and Know Your Client requirements for further review.

● Investigated fraud referrals and performed research to minimize risk and resolve inquiries.

● Prepared reports, metrics and research to support fraud initiatives and projects.

● Consolidated financial data and materials for key leadership meetings.

● Identified risks associated with projects, contract approvals and other client accounting issues.

FILE CLERK 08/2016 to 10/2016

Silverstone Property Group, New York City, NY

● Scanned documents into electronic files to the company’s server.

● Organize files into boxes to be shipped for storage SENIOR FUNDING SPECIALIST 12/2015 to 03/2016

FIG Capital, New York City, NY

● Fund small to medium size businesses that needed quick loans by closing deals.

● Determine type of loan best suited for client, based on collected information.

● Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.

● Assessed customer account histories to determine previous compliance with payment plans and loan terms.

● Consulted with outside vendors to identify and resolve loan closing issues.

● Filed completed loan applications with underwriting and made approval or denial recommendations.

● Used Microsoft Word, Excel and other software tools to create documents and other communications.

● Proved successful working within tight deadlines and fast-paced atmosphere.

● Verified credit histories, personal references and employment backgrounds for each applicant.

● Actively listened to customers' requests, confirming full understanding before addressing concerns.

● Handled 300 calls per day to address customer inquiries and concerns.

● Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

● Recommended products to customers, thoroughly explaining details.

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● Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.

● Analyzed credit, income, compliance, title documents and appraisals during underwriting process.

● Determined and documented loan conditions and communicated requirements and decisions.

FUNDING SPECIALIST 07/2015 to 11/2015

FIG Capital, New York City, NY

● Assist Senior Funding Specialist in collecting applications and required documents.

● Set up, stored and updated customer files, department records and regulatory paperwork.

● Filed completed loan applications with underwriting and made approval or denial recommendations.

● Actively listened to customers' requests, confirming full understanding before addressing concerns.

● Handled 350 calls per day to address customer inquiries and concerns.

● Enhanced data storage protocols by reorganizing over 400 documents after initial data entry.

● Scanned documents and saved in database to keep records of essential organizational information.

● Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.

● Developed and actualized customer service initiatives to decrease wait times. CUSTOMER SERVICE REPRESENTATIVE 12/2014 to 04/2015 Maximus, New York City, NY

● Collected members' demographic, income information and personal information; accurately inputted into SIEBEL- Customer Relationship Management system.

● Entered members' data into prescribed database software.

● Checked to make sure that accurate data has been entered into database.

● Followed data program techniques and procedures to maintain data entry requirements.

● Verified entered data by reviewing, correcting, changing or deleting entered information.

● Provided primary customer support to internal and external customers.

● Responded to customer requests for products, services and company information.

● Answered constant flow of customer calls with minimal wait times.

● Investigated and resolved customer inquiries and complaints quickly.

● Handled over 25 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services. SUSI (STUDIES OF THE U.S. INSTITUTES) PEER MENTOR 07/2013 to 08/2013 - 07/2014 to 08/2014 St. Bonaventure University, St. Bonaventure, NY

● Mentored 20 students from South America who traveled to St. Bonaventure as an foreign study program, immersed in North American culture and education.

● Translate texts and coursework and assist in daily task and tr avel needs

● Experience in cross-exchange of cultural and political understandings.

● Plan student activities and events.

● Review student grant proposals for community service in respective countries for the State Department.

TUTOR 01/2011 to 05/2013

Arthur O. Eve Higher Education Opportunity Program, St. Bonaventure University, St. Bonaventure, NY

● Tutor in courses such as; Intermediate Spanish, Statistics, Sociology, International Relations, Political Thought, American Politics, US & Caribbean History, International Political Economy and Research Methods.

FRONT DESK ASSISTANT 08/2011 to 05/2013

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Friedsam Memorial LiSt. Bonaventure University, St. Bonaventure, NY

● Assist students with their needs in renting laptops and books.

● Answer phone calls and collect daily information on student traffic. PEER LEADER 08/2011 to 05/2013

Arthur O. Eve Higher Education Opportunity Program, St. Bonaventure, NY

● Assist and mentor pre-freshman students entering college.

● Plan orientation and activities for parents and nearby colleges.

● Tutor statistics during study hall and review papers before class submission.

● Held weekly supervision with my group of mentees. EDUCATION St. Bonaventure University, Saint Bonaventure, NY Bachelor of Arts, Political Science And Spanish, 05/2014 Mandated Reporter

● Awarded Ideal Bonaventure Man

● Awarded HEOP Award Member

● Honoree of Sigma Delta Pi - SBU Chapter - Honor Society Xi Delta of the National Spanish Honor Society

● Capstone Project: Sharing is Caring: MERCOSUR Vs. NAFTA, [Researcher as I analyze what model of regional integration is more successful for the weakest participating member.] CERTIFICATIONS ● Mandated Reporter Training - September 2021

● Adult Mental Health First Aid, NCBH - January 2020

● Coaching Collaborative, ACS - September 2019

● Youth Mental Health First Aid, NCBH - August 2019

● Mini-Model Approach to Partnership in Parenting (MAPP), SUNY Buffalo State - Center for Development of Human Services Name - May 2017

● Social Justice Training Certificate - National Conference on Race and Ethnicity (NCORE), University of Oklahoma - June 2012

REFERENCE ● Troy Brathwaite - Chief Operating Officer of Federal Programs - 845-***-****, ****.**********@*************.***

● Hope De Jesus - Assistant Vice President of Case Management - 917-***-****, ****.*******@*************.***

● Jumaris Genao - Assistant Director of Intake - 646-***-****, *******.*****@*************.***

● Nate Robinson - Talent Search Counselor - 347-***-****, ***************@*****.***

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