Service Delivery Customer

MICHAEL J. WOOD ** Wythe St. Hinesville GA *****

Phone 843-***-****

OBJECTIVE: To obtain a position in which management and analytical skills are

challenged and desired for the success and growth of the company.

SUMMARY: Fourteen years in the financial industry including 8 years of

management experience with the responsibility of managing 10-25

employees. Lending experience with approval authority up to

40,000.00. Collection experience. Strong customer service

background. Sales experience in lending and retail.

PC SKILLS: Experience with windows applications including 95, 98, XP, and NT.

Microsoft office products, Meridian Max, Oracle, Lotus Notes,

and various other software products.

EXPERIENCE: Silvergate Bank 2021-2023

Sr. Collateral Specialist

Warren Fastenings South 2017- 2019

Sales and Purchasing Specialist

PA Department of Labor and Industry 2009-2014

Lender

Sara Lee 2007-2008

Sales

Schwan’s 2006-2007

Sales

Prosource

Operations Manager 2005-2006

Snelling Personnel

Account Manager Sales 2004-2005

Kelly Services 2003-2004

Staffing Supervisor

Pepsi Bottling/Sara Lee

South Carolina Federal Credit Union 1999-2003

Call Center Manager

PSINet

Service Delivery Specialist III 1998-1999

Service Delivery Specialist II

Navy Federal Credit Union 1989-1998

Supervisor Telephone Interviewing Branch

Collection Control Counselor

EDUCATION: College Credits NOVA Community College

George Mason University

High School Diploma Creston High School

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